"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Have been ordering from OWC for many years and have been very satisfied all round!!"
"We ordered an Apple Watch and it arrived quickly and in great condition."
“Thank you for your amazing review! We're thrilled to hear that your Apple Watch arrived quickly and in great condition. Fast delivery is something we strive for, and it's fantastic to know we met your expectations. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Seems great delivered fast just didn’t have most current software "
“Thank you for your feedback! We're excited to hear that you received your order quickly and that you think it seems great! We understand how important it is to have the most current software, and we're here to help you with any updates or installations you might need. Your insights help us improve, and we truly appreciate you taking the time to share your experience!”
"I've been buying storage devices from MacSales since the early days of the Macintosh.
My latest purchase, a 1TB external SSD, was no different. My only criticism is that the bundled formatting software failed to format the drive and stated that I should contact MacSales or return the drive. It was a cinch to use Apple's 'Disk Utility' accessory program to format the drive and to put it into service."
“Thank you so much for your fantastic review! We're thrilled to hear that you've been a loyal customer since the early days of the Macintosh and that you’re enjoying your 1TB external SSD! We truly appreciate your feedback regarding the formatting software, and we're glad you found a quick solution with Apple’s Disk Utility. Your insight helps us improve our products and services, and we can't wait to continue serving you with even greater experiences in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Very easy to use website with decent offers "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website quick and easy to use. It's great to know that you appreciate our offers too! Your feedback motivates us to keep providing the best experience possible. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"1. PAID FOR ITEMS BY C.C.
2. DID NOT RECEIVE ITEMS BY DATE DELIVERY
3. SALES CANCELLED MY C.C. PAYMENT.
4. THEN SALES DEPT CHARGED FEES AGAIN, WITHOUT LETTING ME KNOW ON C.C.
5. DID NOT RECEIVE AN INVOICE OF ITEMS, THAT SALES RECHARGED MY C.C."
“Thank you so much for taking the time to share your feedback with us. I want to sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order from OWC.
You placed your order on August 2nd, and on August 13th, we attempted to reach out to you under case #02669287 to inform you that your credit card was declined. We requested that you contact us to provide updated payment information so we could process and ship your order promptly. Unfortunately, we did not receive a response at that time.
After a few days without hearing back, we attempted to process your payment again. This time, the transaction was successful, and we shipped your order on August 14th. We emailed your tracking number and a PDF copy of your sales invoice to you. If you did not receive this email, I recommend checking your spam or junk folder, as sometimes our messages can be filtered there inadvertently.
On August 18th, you reached out expressing understandable frustration, believing that we had canceled your order without your initiation. I want to clarify that we did not cancel your order; it was on hold due to the initial payment issue. As of today, August 19th, we have re-emailed your tracking information and a copy of your invoice for your convenience.
I truly regret the confusion and inconvenience this situation has caused you. Providing excellent customer service is our top priority, and I’m sorry we fell short in your case. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know. We are committed to making things right and improving your experience with OWC.”
"I cant to connect to my account. I don't have an Invoice I need."
“We're sorry to hear you’re having trouble accessing your account and finding your invoice—we understand how frustrating that can be. We've reviewed your correspondence with OWC, and we see that Chelsea is currently assisting you with getting your invoices. If you need any further help, please don’t hesitate to reach out. We're here to assist you.”
"Above the rest and second to none."
“Thank you so much for your amazing review! We're thrilled to hear that you feel we're above the rest and second to none. Your support means the world to us, and we're excited to keep providing you with top-notch service and products! https://eshop.macsales.com/Service/”
"Site just needs an update, update it"
“Thank you so much for your feedback! We're thrilled you took the time to share your thoughts. We're always looking for ways to improve, and your insight about our site is valuable. We're committed to enhancing your experience, so stay tuned for some exciting updates! Your support means the world to us!”
"I have used MacSales.com for years and always satisfied. Thank you!"
“Thank you so much for your wonderful review! We're thrilled to hear that you've been satisfied with your experience at MacSales.com for years. Your loyalty means a lot to us! If there's anything we can do to earn that fifth star, please let us know. We appreciate your feedback and look forward to serving you again!”
"Would highly recommend MacSales. Thank you"
“Wow, thank you so much for your fantastic review! We’re thrilled to hear that you loved our product and service. Your recommendation means the world to us, and we’re excited to continue providing you with great experiences at MacSales! ”
"So nice to see that Mac sales has added a Canadian option. Thanks for showing us some love.
Cheers. "
“We're absolutely thrilled to hear your excitement! It's fantastic to know that our Canadian option is making a positive impact. We truly appreciate your support and love for OWC. Cheers to you, and thank you for being a part of our community!”
"I was not redirected to the Canadian site which I have always used. There is no visible difference between the 2 sites when using them. The prices I assumed were in Canadian $. I only discovered they were in U$ when I saw my online banking. If I had ordered on the Canadian site I would have paid much less as the Canadian prices were lower. "
“Thank you for your honest feedback. We sincerely apologize for any inconvenience caused by the site redirect issue. Please note that there's a drop-down menu in the top right corner of our website where you can select either the Canadian or U.S. site. On our Canadian site, prices are displayed in CAD. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I have purchased from OWC for years. Service and quality of products have always been great."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've been a loyal customer for years and that our service and product quality have consistently met your expectations. Your support means the world to us, and we look forward to continuing to serve you for many more orders to come! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Easy to use, always have something close to what I am looking for."
“Thank you so much for your fantastic review! We're thrilled to hear that you consistently have a great experience with us. Our team works hard to ensure we provide a wide selection of products, and it’s wonderful to know that you find what you need easily. Your support means the world to us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWC-Celeste, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've been satisfied with your orders from OWC over the years. It's customers like you that inspire us to keep delivering the best products and service possible. We can't wait to serve you again in the future!”