"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Needed a computer fast and didn't want to spend a pile of cash so I checked out your refurbs. You had just what I needed at a great price."
"Ordering easy - description good, ipad works well. Communication went well."
“Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was smooth and that the iPad is working perfectly for you. It's great to know that our communication met your expectations! Your satisfaction means everything to us, and we look forward to serving you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"There was an issue with tracking items. I ordered 2 items, received one confirmation number, when package arrived it contained the very inexpensive item I ordered, not the expensive one, & I had no way of tracking if/when the esxpensive item would arrive. When I spoke with customer service they could not immediately answer my question but they did get back to me the following day with the tracking number, & the more expensive item did arrive safely, but there needs to be more clarity for customers when items are not shipped together."
“Thank you so much for your detailed feedback! We're thrilled to hear that your expensive item arrived safely, and we’re grateful you took the time to share your experience with us. We completely understand how important tracking information is, especially when you’re expecting multiple items. Your insights are incredibly valuable, and we will definitely look into improving our communication regarding shipments. We're so happy to have you as a customer and appreciate your patience and understanding! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Bought a 0 TB 4M2 enclosure and was not offer a chance to populate the drive bays! Had to call Support to find the name drives!!
Most places would have the option to add drives for the enclosure to my cart. "
“Thank you for the feedback. We are sorry to hear that you were not completely satisfied with the options on our site. We will be sure to add that feedback about providing the available options for purchase that can go with enclosures that are not pre-filled. We appreciate that feedback to make our website better. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"I ordered the wrong part for my Mac but was assisted so that I could return it and get a refund. It’s good to know a reputable company for future needs"
“Wow, thank you for your amazing review! We're thrilled to hear that our team was able to assist you with your return and refund. It's fantastic to know that you feel confident in choosing us for your future Mac needs. We can't wait to help you again next time!”
"I saw, I looked over the information, I ordered."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and straightforward. It's our goal to make shopping with us as simple as possible, and your feedback truly brightens our day! We appreciate your support and can't wait to serve you again!”
"Mac sales delivered the requested items flawlessly on time as advertised."
“What an awesome review! We're thrilled to hear that MacSales met your expectations and delivered your items flawlessly and on time! Your satisfaction is our top priority, and it's fantastic to know we could provide such a great experience for you. Thank you for taking the time to share your thoughts!”
"Quick, easy, and a great deal!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and easy, and that you got a great deal with us. Your support means the world to us, and we're excited to continue providing you with top-notch products and service. We can't wait to serve you again!”
"Ordered a battery for my 2016 MacBook Pro and came in just a few days!"
“Thank you so much for your fantastic review! We're thrilled to hear that you received your battery quickly and that our service met your expectations. Your satisfaction means the world to us, and we couldn't be happier to support your MacBook Pro. If you need anything else in the future, just let us know!”
"Very easy to request your computer so far my son is in love with his computer "
“Thank you for sharing your fantastic experience! We're thrilled to hear that your son loves his new computer and that the request process was easy for you. Your satisfaction means the world to us, and we can't wait to continue providing you with top-notch products and service! Enjoy the new tech!”
"Great purchase experience. This purchase was for a backup drive for my wife’s new MacBook Air. It was easy to find our desired product, it was at a great price, and it was easy to complete the purchase. Shipping was prompt and accurate. I have been an OWC customer for several decades and have always found them to have excellent products and provide superb customer service. That is why I keep coming back! And I WILL keep coming back."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a superb experience and found exactly what you needed for your wife's new MacBook Air. It's fantastic to know that our pricing, easy purchasing process, and prompt shipping met your expectations. We're especially grateful for your long-standing loyalty as an OWC customer! Your kind words about our products and customer service truly mean the world to us. We're excited to continue serving you in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Website did not remember my account info, email, password, etc from previous orders. Also, item listed said 1 day delivery, but i had to pay extra for UPS 2nd day delivery. "
“Thank you for the feedback. We are sorry to hear that you were not completely satisfied with your purchase experience. We will pass along the information regarding your account on our site so we can have our web team look into that issue. For the shipping, we do see that the product itself says same-day shipping and that refers to us getting that item out the door the same day as the purchase and not as a 1 day delivery promise. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Awesome site I will be back again "
“Wow, thank you so much for your amazing review! We’re thrilled to hear that you had a great experience on our site. We can’t wait to welcome you back again soon! Your support means the world to us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I have purchase product from here before and they have good reliable products"
“Thank you so much for your fantastic review! We're thrilled to hear that you love our prices and have had great experiences with our reliable products. Your support means the world to us, and we can't wait to serve you again in the future!”
"Can't wait to get my MacBookPro"
“Thank you so much for your fantastic review! We're thrilled to hear you're excited about your MacBook Pro! It's an amazing device, and we can't wait for you to experience all its features and capabilities. If you have any questions or need assistance while waiting for your new laptop, feel free to reach out. Enjoy your upcoming purchase! https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you for the feedback. We are glad to hear that when you needed a computer fast and at a good price you came to us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”