"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Excellent! price -- fast shipping."
"I have 50+ years in Computers, Networking and Pro Audio Studios and Music, Television, Film and Live Production an this Vendor is the most reliable and dependable!"
“We are thrilled to hear that our product was able to help you with your creative project! Thank you for trusting us to provide you with an affordable and reliable solution. Your satisfaction is our top priority, and we're so grateful for your positive feedback. Thank you for choosing OWC. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"The products you guys sell are always great, but navigating your website has its glitches. Did a search for drive enclosures and there were no instances. I went to check out using my user name and password and ran into a Javascrpt issue. I ended up paying using Paypal which is what I wanted to do anyway, and everything proceeded smoothly. Products=Great, website=almost great!"
“Thank you so much for your valuable feedback! We're thrilled to hear that you love our products, and we appreciate you bringing the website glitches to our attention. We're constantly working to improve the online shopping experience for our customers, so your feedback is truly invaluable. We're glad to hear that your purchase went smoothly in the end, and we're excited to continue providing you with great products and service in the future.”
"I've been on the phone for 30 minutes and keep getting put on hold while the customer service agent goes back to ask questions to tech people instead of allowing me to return the unit for a replacement. I'm still waiting to hear what I can do for a replacement.
"
“I'm sorry to hear about the difficulty you experienced with our customer service team. We apologize for any inconvenience this has caused you. After reviewing your email thread with our representatives, we can confirm that we have already set up an RMA refund for you and sent you the RMA instructions. We understand that you were hoping for a replacement, but unfortunately, we no longer have any Apple TVs in stock. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Signed in, placed order, hit PayPal button, throws up PayPal login, do that, then it takes me to page with credit card entry or Affirm (or whatever the credit pay service is called), no PayPal in sight, have to enter credit card.
So yeh, weird. "
“Thank you for your feedback! We're always looking for ways to improve the shopping experience for our customers. We'll definitely look into streamlining the payment process to make it easier and clearer for everyone. We appreciate you bringing this to our attention!”
"Satisfied five Starr review"
“We appreciate your feedback and are thrilled to hear that you are satisfied with your purchase! Thank you for choosing MacSales.com for your tech needs.”
"Prompt & accurate. Great products"
“We're thrilled to hear that you're happy with your experience and our products! Thank you for the kind words and for choosing OWC. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I want charged for my purchase but the order is missing"
“I apologize for the issue with your order. Our customer support team will reach out to you shortly to investigate and resolve the missing order situation promptly. We are here to assist you and ensure your satisfaction with your purchase. Thank you for your patience.
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UPDATE
We reviewed your orders and confirmed that we only received one order from you. The information provided for the new order does not match the details of the initial order, including the card number used. We advised you to contact Affirm to investigate the discrepancy, as the purchase you mentioned was never received by us. If there is anything else we can do to raise your rating to 5 stars, please let me know.”
"Always a great find at a low price and fast delivery"
“We work hard to provide competitive pricing for quality products and we are so glad you were satisfied with your shopping experience with us! Thank you for taking the time to share your feedback with us. ”
"I wrote to ask that the order be cancelled. Never heard back "
“Thank you for the feedback. We are sorry to hear that you have not heard back from us about your cancellation. Looking through our records we are not able to find a case connected to your email address or your order number requesting a cancelation. We also recommend something like that to reach out to us directly either via phone or chat for faster service as our email system can take multiple days for a representative to be able to reach out to you and the cancelation has to be completed before the order is invoiced. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Got two spare drives for TB 8 "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a positive experience with our fast and knowledgeable service. Enjoy your new 8 TB spare drives!”
"Great experience. The website is very informative regarding the specific items I needed. Shipping was quick. Thank you for making it so simple "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience shopping with us and that our website provided you with all the information you needed. We're happy to hear that your order arrived quickly and that your experience was simple. Thank you for choosing MacSales.com!”
"search criteria were helpful in identifying my options. web pages provided detail on the product choices that helped me decide on the purchase."
“We are thrilled to hear that you had a positive experience shopping with us at MacSales.com! Thank you for taking the time to share your feedback. We're delighted that our search criteria and detailed product pages helped you find the perfect options for your needs. We appreciate your business and look forward to serving you again in the future!”
"I used the chat option and was quickly helped by knowledgable rep with great information and product guidance. Also took advantage of the helpful installation videos which made me feel confident that I can handle the memory upgrade all by myself!"
“We are thrilled to hear about your positive experience with our customer support team and installation videos! Thank you for choosing MacSales.com for your memory upgrade needs. We appreciate your kind words and are excited to hear that you feel confident in handling the upgrade. It's customers like you that make our work so rewarding!”
"Quickly responded to my questions to make sure products were what I needed to achieve my goal of upgrading a laptop and restoring battery life. "
“We're thrilled to hear that our customer support team was able to assist you with your questions and help you achieve your goal of upgrading your laptop and restoring battery life! Thank you for taking the time to share your positive experience with us.”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our service and products. We really appreciate your support and can't wait to serve you again in the future.”