"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"I really appreciate the quality repair items and the DIY repair videos. Computer repair stores won't fix my computer because it is too old, so having guidance has been crucial. It's also saved me a lot of money."
"I bought 2 Atlas Ultra 128GB SD cards and your website said that the shipping costs would be paid for, but that was not the case.
I had to pay FedEx and also customs, which meant an increase in the cost of more than €68 and with this extra charge they ended up being very expensive."
“Thank you for your feedback, and we’re really sorry for the inconvenience you experienced with your order. We understand how frustrating it must have been to encounter unexpected shipping and customs fees. While we aim to be transparent with our shipping policies, it seems there was a misunderstanding regarding the coverage of costs, and we sincerely apologize for any confusion caused. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Check out was fast heard the OWC Express 1m2 is a excellent enclosure for heat dissipation"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the checkout process quick and smooth. The OWC Express 1m2 is indeed a remarkable enclosure, especially when it comes to heat dissipation. Your feedback is invaluable, and we appreciate you taking the time to share your experience. Happy upgrading! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Easy ordering of upgrade parts for older Mac to keep it useable. Kit's are a great thing providing basic tools and extras needed for an easy install!! Thanks."
“We’re thrilled to hear that you’re keeping your Mac crusin’! It’s fantastic to see our upgrade parts making a difference in extending the life of your older Mac. We’re so glad you found the kits helpful and easy to use—our team works hard to ensure you have everything you need for a smooth installation. Thank you for your kind words and for being part of the OWC family!”
"Great site. Just confusing between Canada and US sites. If your not careful you end up placing order on wrong site."
“Thank you for your fantastic feedback! We're thrilled to hear you love our site! We totally understand how navigating between the US and Canada accounts can be a bit tricky. Your input is invaluable, and we appreciate you bringing this to our attention. We're always here to help, so if you ever have questions or need assistance, just reach out! Happy shopping!”
"Terrible, I have spent 2 hours trying to buy a refurbished computer and software."
“We’re truly sorry to hear about the frustration you’ve experienced while trying to make your purchase. We understand how important it is to have a smooth shopping experience, and we sincerely apologize for the inconvenience. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Simple search for a specific computer and easy pay "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and enjoyed the simple search process. Making your shopping experience smooth and enjoyable is our top priority, and it's great to know we hit the mark! We appreciate your support and are excited to help you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"my Mac came as spec'd and it was great - 'cept some installed software that I ordered (down-loadable) but I needed the activation key. First thing in the morning I rec'vd an email with an apology (not needed) and the key. I am very happy"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our products and found our service to be excellent. It's awesome that your Mac arrived just as you spec'd it, and we apologize for any hiccup with the installed software—sometimes these things happen, but we're glad we could get the activation key to you right away! Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. We're here for you whenever you need us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I needed an additional unit; one quick phone call and it'll be on its way."
“Wow, thank you so much for your amazing review! We're thrilled to hear that our team was able to assist you quickly and efficiently with your peripheral hard drive needs. Your feedback truly brightens our day and motivates us to keep providing excellent service. We're excited to help you again in the future!”
"The items I purchased were a 2 day ship. I didn't receive the package until 2 weeks later. Customer service was great, very nice but they didn't have a tracking number. I understand things happen that are out of our control but I'm not sure I'll recommend this site or purchase anything in the future."
“I'm sorry to hear about your shipping experience. It’s understandable that a delay can be frustrating, especially when you were expecting a quick delivery. While I’m glad to hear that our customer service team was helpful, I recognize the importance of timely tracking information. We strive to provide efficient service, and I appreciate your feedback as it helps us improve. If you have any further questions or need assistance with future orders, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. https://eshop.macsales.com/Service/”
"But works as far as I can tell."
“Thank you for your feedback. I'm sorry to hear that the item you received did not meet your expectations regarding its condition. We strive to ensure all products are accurately represented, and it's concerning to hear that you felt it was used. If you have any specific concerns or if there's anything we can do to assist you further, please let us know. Your satisfaction is important to us, and we're here to help. https://eshop.macsales.com/Service/”
"Super easy & complete website…"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great buying experience and found our website easy to navigate. Your recommendation means the world to us, and we can’t wait to serve you again!”
"Easy, so far. I’ll know more once I have it."
“Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and straightforward. We can’t wait for you to receive your order and hope it exceeds your expectations! Your feedback is invaluable, and we’re here to help if you have any questions. Stay tuned for an amazing experience ahead!”
"The first place to go when shopping for Apple products and peripherals. "
“Thank you so much for your amazing review! We're thrilled to be your first choice for Apple products and peripherals. Your support means the world to us, and we're dedicated to providing the best selection and service for our awesome customers like you! https://eshop.macsales.com/Service/”
"I've been using their service since 2011 and have been extremely pleased with all the products I've ordered, including laptop batteries. "
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you've been with us since 2011 and have consistently enjoyed our products. It's fantastic to know that our laptop batteries and other items have met your expectations. Your support means the world to us, and we can't wait to continue providing you with quality products for years to come!”
A rep from MacSales.com, OWC_Michael , has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that our quality repair items and DIY videos have been so helpful for you. It's great to know that you can successfully tackle your older computer repairs with our guidance. Saving money while keeping your tech running is what we're all about, and we're excited to be part of your repair journey! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”