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Product & services pricing
3.96/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.26/5
Customer service:
3.95/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
5/5

2024-10-29

Replacement magic mouse 2

"Easy to order and fast delivery."

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Rep reply posted 2024-10-29
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that your experience with ordering your replacement Magic Mouse 2 was smooth and that it arrived quickly. We truly appreciate your support and look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-29

OWC is the first — and most often last — stop

"I always look here first when anyone I know says they're in the market for a replacement Macbook Pro or iPad. "


Rep reply posted 2024-10-29
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing review! We’re thrilled to be your go-to source for all things Mac! It’s fantastic to hear that you trust us not only for your own needs but also for your friends and family. We’re here to provide the best products and support, and your recommendation means the world to us. Keep spreading the love for OWC!”


Verified
5/5

2024-10-29

Paying with Affirm is a A+ experience

"When making bigger purchases, we choose Affirm to make it easier on our budget! Great company and easy to work with!"


Rep reply posted 2024-10-29
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that using Affirm made your purchasing experience smoother and more budget-friendly. It’s awesome to know you find us easy to work with! We appreciate your support and look forward to serving you again in the future!”


Verified
5/5

2024-10-29

Very Satisfied

"I've always thought the original Apple 27 inch Thunderbolt Display was a great big screen for the Mac. I upgraded my workspace to three screens several years back, and went with the smaller 4k LG display from Apple, and I'm quite satisfied with this setup. But recently I found myself needing a second location workspace, and so I pulled my old Apple 27 inch Thunderbolt out of storage and thought, I wish I could get another one of these, it would be perfect. To my surprise I found OWC online with just what I was looking for, but still a little hesitant wondering if I would get a really nice refurbished display, or a regret. I am glad to report: not regrets! I'm so glad to know OWC is there, because I may just continue to buy refurbished in the future. Thank you!"

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Rep reply posted 2024-10-29
A rep from MacSales.com, OWC-Celeste, has responded:

“It's fantastic to hear about your satisfaction with the Apple 27 inch Thunderbolt Display! We're thrilled that you found exactly what you were looking for at OWC. It’s always exciting to bring back a beloved piece of tech, especially when it enhances your workspace. We're here to ensure that your experience is nothing short of amazing. Thank you for sharing your journey with us—we truly appreciate it! Enjoy your upgraded setup! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-29

Mac Pro Memory upgrade

"A little pricey to add 16GB to my old 2013 Mac Pro computer, but the memory
was shipped quickly in good packaging with great info on your site regarding
how to install. Thanks. I will keep using OWC to stretch the life of my old Macs.
"

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Rep reply posted 2024-10-29
A rep from MacSales.com, OWCAmanda, has responded:

“We're thrilled to hear about your experience with our Mac Pro memory upgrade! It’s fantastic to know that the shipping and packaging met your expectations, and that our installation guides were helpful. Thank you for your loyalty in choosing OWC to enhance your Macs! We're excited to be a part of your journey in stretching the life of your devices. Your support means the world to us!”


Verified
5/5

2024-10-29

Just excellent, more like fans then commercial

"just great range of products and excellent shipping to europe"


Rep reply posted 2024-10-29
A rep from MacSales.com, OWC_Michael , has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with our range of products and speedy shipping to Europe. It truly means a lot to us that you see us as more than just a commercial entity; building relationships with our customers is what we aim for! We appreciate your support and can't wait to serve you again! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-29

"good experience loved that can add more memory"


Rep reply posted 2024-10-29
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your fantastic review! We're thrilled to hear you had a good experience and that you loved the option to add more memory. It's great to know our products are meeting your needs! We're here to support you with all your upgrades and enhancements. Happy upgrading! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-28

Nice computer

"Quick shipping and the computer is a nice upgrade from my previous one. Thank you! I'm writing this review from it now.

The only major snafu was that our institution should not have been charged tax, and we were, despite discussing it ahead of our purchase, and it took customer service THREE weeks to refund the tax. But they finally did.
"

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Rep reply posted 2024-10-28
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new computer and that it’s a great upgrade for you. Quick shipping is always a plus, and we appreciate you taking the time to share your experience! We're also glad to see that our customer service team was able to resolve the tax issue for you, even if it took a bit longer than expected. Your feedback helps us improve, and we truly appreciate your understanding. Happy computing!”


Verified
5/5

2024-10-28

The Secret to My Tech’s Midlife Crisis

"Never in my life have I written a review. Felt compelled this time.

I thought buying a new computer was easier than trying to replace battery. I saw the "at home" battery replace kit and didn't hesitate to purchase. That said, I will MOST DEFINITELY be coming back to get a new computer after browsing refurbished macbook pro options and reading reviews.
"


Rep reply posted 2024-10-28
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that our at-home battery replacement kit made your experience so positive. It's fantastic to know you're considering a new MacBook Pro with us after exploring our refurbished options! We truly appreciate your trust and can't wait to help you with your next purchase. Your excitement is contagious—let's keep that tech crisis at bay together!”


Verified
5/5

2024-10-27

"Very easy to order, good info on the site"


Rep reply posted 2024-10-28
A rep from MacSales.com, OWC-Celeste, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and our website informative. Your feedback means a lot to us, and we’re excited to continue providing you with great experiences! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-27

"Computer was in good condition and shipped quickly."

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Rep reply posted 2024-10-28
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that your computer arrived in great condition and that you enjoyed our quick shipping. Your satisfaction is our top priority, and we appreciate your support! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
4/5

2024-10-27

"a little expensive but i LUV the warranty"


Rep reply posted 2024-10-28
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your review! We're thrilled to hear that you love our warranty—it’s designed to give our customers peace of mind! We appreciate your feedback about pricing and are always working to provide the best value possible. Your support means the world to us! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
2/5

2024-10-27

Incorrect advice of which hard drive to purchase

"I wanted to replace the 2.5 inch hard drive in my Apple 15 inch Powerbook G4 computer with a solid state drive and sent an email to MacSales with my computer's full specifications to ask if they sold a drive that would work in this older computer. They sent information on a 500GB OWC Mercury Pro Legacy drive that they said would meet my needs. This drive came with an adapter for use in an Apple G4 tower unit, but the drive itself was a 2.5 inch drive so I though that this was the correct drive for my Powerbook G4 computer. I watched a video about how to replace my computer's drive and after getting to the step myself of removing the old hard drive and inserting the drive that I purchased, I fdiscovered that my computer required a 44 pin hard drive and the drive that I was advised to purchase had what must be a newer 22 pin interface. I had previously duplicated my computer's existing hard drive onto the 500GB OWC Mercury Pro Legacy drive that I purchased, so I can confirm that the drive the drive that I purchased functions properly. It just doesn't fit into my Powerbook G4 computer. I can't use it as a remote start up disk because the USD case that I was using for another 22 pin hard drive isn't fully powered for use as a booting drive. This requires a firewire connection and the older firewire enclosures for 2.5 inch drives that one can still find on eBay only accept 44 pin 2.5 inch hard drives."

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Rep reply posted 2024-11-04
A rep from MacSales.com, OWC-Celeste, has responded:

“We sincerely apologize for the inconvenience and frustration you've experienced with the drive compatibility. We understand how important it is to have the right components for older devices, and it’s disappointing to hear that the drive didn’t meet your needs.

Someone from our team will reach out to you shortly to assist further and help you find the best solution for your PowerBook G4. Thank you for bringing this to our attention, and we’re here to ensure you’re fully supported through this process.
--------------------------------------------------
Update Nov. 11th, 2024
We're so glad we could resolve this issue for you and truly appreciate your patience. We apologize again for the initial confusion regarding the SSD upgrade recommendation. We’ve issued an RMA for a full refund and provided a prepaid return label to ensure everything is taken care of smoothly.

If there’s anything else we can do to help or to make this a 5-star experience, please let us know. Thank you for your understanding, and we look forward to assisting you in the future!”


Verified
3/5

2024-10-26

just ordered, not received yet

"They want. review as soon as I ordered it, before receiving it. So 3/5 for now."


Rep reply posted 2024-10-28
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We apologize for the confusion, this review request is based on your experience on our website and not the product itself. Things like, did your checkout go smoothly, or if you have any issues finding the product you were looking for help us to make your experience better in the future. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-10-26

Tank you, excellent service!

"Everything went fine and fast delivery, I’m very happy with my purshase!"

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Rep reply posted 2024-10-28
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with our service and that your order arrived quickly. It's wonderful to know you're happy with your purchase! Your support means the world to us, and we can't wait to serve you again!”