"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"I ordered several items over a week ago. I finally sent a note to customer service. Found out one item was not in stock and it will be four more days to ship. What annoys me is I communication about the delay."
"Tools worked. Memory easy to install. "
“We are thrilled to hear that our memory upgrade tools and installation process worked perfectly for you! Thank you for choosing OWC for your upgrade needs. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Always like working with OWC!!"
“Thank you so much for the glowing review! We're thrilled to hear that you love working with OWC and we truly appreciate your support. If you ever need anything, don't hesitate to reach out. Happy computing!”
"Replacing the battery was easy, but when I found irritating was the fact the included tools were not labeled or marked with their sizes. The tips are very small, so I would insert one screw driver in the tiny screw and feel if it was grabbing. However, even if it does grab the screw head when it feels like a perfect fit, I could strip the screw head. "
“Thank you for your feedback! We are so glad to hear that replacing the battery was easy for you. We will definitely take note of your suggestion to have the tools labeled or marked with their sizes for future convenience. Your input helps us improve our products and services to provide better experiences for our customers. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I always receive top notch service from MacSales."
“Thank you for the amazing feedback! We're thrilled to hear that you consistently receive top-notch service from us. We appreciate your continued support and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"OWC can always be counted on to do what they say, when they say they will to it. I've bought from them before, and likely will again. "
“Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that we've been able to provide you with reliable service. We look forward to serving you again in the future!”
"Ive been shopping around for a charger for my son’s laptop it has taken two weeks to find one"
“We're thrilled to hear that you found the perfect charger for your son's laptop on our site! Thank you so much for choosing MacSales.com for your tech needs. Enjoy your purchase!”
"No problem with the ordering process, but hopefully the product itself is what is stellar!"
“Thank you for the 5-star review! We're so glad to hear that you had an easy ordering process. Rest assured, our products are just as stellar as our service. Enjoy your purchase!”
"I’ll update it once I get the shipment "
“We're thrilled to hear that you're happy with your experience so far! Thank you for choosing MacSales.com. We can't wait for you to receive your shipment and we look forward to your updated review.”
"I have been trying for months to solve the problem of connecting a 2002 23" apple Cinema display to my Mac mini. Bought two cables that did not work. A couple minutes with Robert J. the tec chat got me on the right track."
“We are thrilled to hear that Robert J. was able to help you get everything sorted out with your Apple Cinema display! Thank you for sharing your experience with us, and we look forward to assisting you with any future tech needs you may have.”
"I purchased a used MacBook Air and was looking forward to receiving it in a couple of days, as is typical for OWC (we're both in the Chicago area). After days of the order reading "processing", I called and spoke to a rep, who said he'd look in to it and get back to me. Two days later, with no response, I called back. The same rep (who, it must be said, was local, and friendly, and apologized), said that the laptop had been oversold.
So: more up-to-date info on available stock would have been helpful, as would a *quick*, PROactive "sorry, we oversold" . It would have saved me some valuable time."
“Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We appreciate your feedback and will work to improve our stock availability updates and proactive communication regarding oversold products. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Found everything easy and had had good promotions for everything as well."
“Thank you so much for your amazing 5-star review of OWC! We're thrilled to hear that you found everything easy to use and took advantage of our great promotions. We appreciate your support and look forward to serving you again in the future. Enjoy your purchases!”
"I ordered a Thunderbolt dock. It was priced well, had good features, and seemed to have good build quality. I decided not to keep it, however, and wanted to return it. We've all become spoiled by the Amazon return machine, but even adjusting my expectations, this was very difficult. Trying to return from my account bounced me to what seemed like a totally different site. I had to almost guess at where to go to start a return. When I got there, the website threw an Application Error (it wasn't a browser issue, it was coming from the back end). I tried multiple times over several days, always the same. So then I had to go through their manual support contact system to request an RMA. Finally received it. There was no way that I could tell to generate a shipping label, so I had to make my own label separately. Basically the whole process felt very old-fashioned."
“Thank you for the feedback. We apologize for the system as we are going through some changes that are causing our RMAs to have some errors. We are working to get that process fixed for our customers. Regrettably, our RMA policy does not provide shipping labels as the shipping is the responsibility of the customer. We apologize for that inconvenience. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"I have used OWC for upgrades and unit purchases both personally and professionally for awhile now and always love what they do"
“Thank you so much for your amazing feedback! We are thrilled to hear that you have had such positive experiences with our products and services. We appreciate your continued support and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Originally was told 8 business days from purchase date that’s now turning into almost a month. Really unacceptable to have to wait this long with incorrect expectations, and then not be compensated when it’s their fault. I should really just cancel my order because this is just taking too long. "
“Thank you for the feedback. We do apologize for the delay on that product as we are having issues with getting those from our manufacturer in the expected time frame. If you would like to cancel this order we completely understand, please reach out to a representative to do so. We will pass along this feedback. ”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you for the feedback. We apologize for the confusion, the express 1M2 has been back-ordered and is indicated on the site as a statement that reads "ships in 2 days". This is to let the customer know that this item does not ship right away from our warehouse. We do wait for all items to be available in an order before we ship that order out. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”