"The color ink was incorrect and though the customer service rep offered to change it, it was too late for my need and required that I go somewhere to send the incorrect item back."
"Theresa is great to work with - replies quickly, gives recommendations and very professional and friendly. Product is always on time."
“Hello. Thank you for sending feedback to Theresa regarding your exceptional customer experience with your orders...we will make sure she receives your kudos. We look forward to continuing to supply you with your meeting and promotional supplies in the future! ”
"Our firm deals with Darnell Tucker. He's exceptional at helping with items and communication is spot on!"
“Hello. Thank you for sending kudos to Darnell regarding your exceptional customer experience with your recent order...we will make sure he receives your comments. We look forward to being able to supply you with your meeting and promotional supplies again in the future!”
"I understand delays from covid but I didn't expect the hand sanitizer to smell like tequila."
“We are sorry to hear that you were not 100% satisfied with you experience related to your hand sanitizer order. We have a 100% satisfaction guarantee! If your order is not exactly how you approved or expected, we will make it right with a refund or replacement - whichever you choose. Unfortunately due to the pandemic, we were unable to provide samples for preview of our hand sanitizers; however, about 98% of our products are available to sample and ship to you without charge to locations within the Continental United States so that you can preview and eliminate any concerns about quality, color and size (or smell).”
"We purchased these sanitizers to encourage employees to stay safe during these fluid times. Works great and small enough to fit in your pocket. I did receive request for holder so they can hang it to their keys or belts but could not find online. "
“Thank you for your positive feedback regarding your hand sanitizer order. We are so happy that we could provide you with such a good experience. We do carry hand sanitizers that include a holder so your recipients can hang them to their keys, belts, and bags. Here are some options that we have in stock currently for reference:
https://www.marcopromos.com/product/hand-sanitizer-with-silicone-sleeve-1-oz-full-color/ga-18058
https://www.marcopromos.com/product/collapsible-hand-sanitizer-pouch-with-carabiner-1-oz/ga-20085
https://www.marcopromos.com/product/fruit-scent-hand-sanitizer-with-leash-1-oz/ga-20079
https://www.marcopromos.com/product/vanilla-scent-hand-sanitizer-with-leash-1-oz/ga-20080
https://www.marcopromos.com/product/full-color-sanitizer-gel-with-silicone-strap-62percent-1-oz/ga-20191
https://www.marcopromos.com/product/clear-70-hand-sanitizer-with-carabiner-1-9-oz/ga-20151
”
"navigating the design area was a little difficult. not sure my upload was received. shipping seems a little expensive. "
“Hello. Thank you for taking the time to provide your feedback regarding your online experience. We do understand that the customization process can be time consuming and confusing. We do provide free design and art services for all orders and would love to work with you one-on-one if you'll come back and give us another change to WOW and impress you.”
"I have found my promotional items company! They are so helpful and quick to respond and help. A wonderful experience, I will be back!"
“Thank you for letting us know that you were 100% satisfied with your promotional products buying experience! Please give us another chance to impress again soon!”
"I had a couple of hiccups placing the order but no worries. An online chat took care of it easily. I have never ordered from here before but will be back!"
"THANK YOU FOR BEING ABLE TO SUPPLY MY NEEDS AGAIN. I WILL RETURN AGAIN!"
“Thank you for reaching back out to us and letting us know that you were a happy with your order and experience!”
"Great great! Great! Great!"
“Thank you for the excellent review! We are thrilled that your experience with us was 'Great'!! We look forward to working with you again so we can provide you with another fantastic experience.”
"I am hoping this product will be good quality for our customers. The design was easy, and it looks great!"
“Thank you for the great review! We work very hard to provide our promotional products and meeting supply customers with the best experience and we are so happy that we 'hit the mark!'”
"I love that your company has many different types if products for marketing events. "
“Thank you for taking the time to let us know your thoughts and feedback related to your recent engagement with us! Check back often since we add new marketing and promotional products daily.”
"John was excellent /.... Help Thank you "
“Thank you very much for the comment regarding John's service level! It seems that we however did not meet your expectations. Please reach back out and let us know how we could improve so that you may give us a 2nd change to provide you with 100% satisfaction.”
"Leon was able to help me get a discount / promo code applied for my small school's needs. Thank you!"
“Thank you! We will make sure that Leon gets this positive feedback. Best of luck in the new school year!”
"I requested samples that came very quickly. I then made my choice and was able to easily load my logo and make corrections on the online platform. The products came sooner then expected and the quality is great. i will be using Marco again!! "
“Thank you for the great feedback. We try very hard to provide a positive promotional product buying experience and are happy to hear that you were completely satisfied with the results! Please come back and let us serve you again soon.”
A rep from Marco Promos, marcopromos2, has responded:
“Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll strive to do better.
We have a 100% satisfaction guarantee! If your order is not exactly how you approved or expected, we will make it right with a refund or replacement - whichever you choose.
Please feel free reach out to CustomerCare@MarcoPromos.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.”