"Never received it. I had ordered two dresses. The first one I never got a receipt for and both dresses never showed up at all. Customer service was very unhelpful and took me in a complete circle about the whole ordeal. This was a horrible experience. I just hope I can get my money back as soon as possible."
"Ok i have just recieved my first order. First off, damn Fedex and their efficiency! They were a day early delivering both of my orders, which made me really happy. Thank gawd i was home cause a signature was required. Everything I had order arrived nicely packaged. I did read other reviews that said their outfits didn't fit or were missing. Even with those reviews I took my chance and ordered 4 dresses and a swimsuit and then a handbag. Every dress I ordered was present and did fit. I was worried because i have a bigger bust and average waist. Sometimes when i go into the store and try mediums on it feels too big and sometimes its too tight, but these dresses and swimsuit fit perfectly. It did take a while to receive but that's because one item was no longer available and this order was created under the wrong email. Yeap my fault. With regards to my second purchase, the handbag. LOVE IT! Its absolutely cute and convenient."
"Questions regarding my order before i purchased were answered promptly.All in all,and thus far,everything went smoothly.I'm still to recevie my order though.A suit,little girls dress,and some accesories take a while to be made,and shipped."
"still waiting for dress :( No notice of shipment ... except est 4/1/2 "
“Hi buell_emily
We are sincerely sorry for the inconvenience you have experienced. We feel so regret that our products have not meet your expectations. We will contact you through email for the update.
We wish for your kindly understanding and support.
Thank you for giving us the opportunity to assist you.
Sincerely,
Milanoo.com”
"I HAVE ORDERED FROM MILANOO QUIET A FEW TIMES THEIR PRICES ARE VERY LOW AND GREAT QUALITY ."
"This site is one of the best online shopping sites i have been ever deal with, great prices, fast delivery and almost every thing is great.
Thanks"
"Bad and Good, the quality was horrible, i could of have done it myself better, lots of glue stains that cant be taken off, it doesnt look like it's complete, just not what i was expecting, but on the other hand the shipping was fast, and price was ok, but im not taking the risk of buying from milanoo again."
“Hi ilovehalo_hie,
We are sincerely sorry for the inconvenience you have experienced. We feel so regret that our products have not meet your expectations. We will like to try our best to help if you have other concern.
We wish for your kindly understanding and support.
Thank you for giving us the opportunity to assist you.
Sincerely,”
"the item was delivered in the time frame they promised. The quality of the item is very good. next time though, I would opt for custom sizing vs. the off the shelf sizes.
Otherwise, the experience was very good. "
"As of 4/3/12 Have yet to receive item ordered on 3/13/12"
“Hi dot_snowden,
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We will contact you via email for the update
Thank you for giving us the opportunity to assist you.
Sincerely
Milanoo.com”
"your website was so helpful for me it help me to find my wedding jewelry for my big day which is not until August. I will definately shop this site again and I have already reccomended the site to all of my friends and family. So I just want to thank you all that helps this site stay afloat for brides like myself and others who want other items as well."
"Not very happy with these guys. Nothing I recieved was like it was pictured. Colors are different. Sizes are a joke. I usually wear a medium. I ordered Larges just to be safe. They are extremely small. I'm not even sure that my teenage daught would be able to wear this stuff comfortably. I wish I wouldn't have coughed up the $30 for the shipping and would have looked closer to home. I just learned the lesson for you!"
“Hi MissAlyssa
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We will contact you via email for the solution
Thank you for giving us the opportunity to assist you.
Sincerely
Milanoo.com”
"I am disappointed because my order toke very long time. I apply it on 3/11/2012 and up to date 4/4/2012, that is 25 days and it is still in processing. It should be arrived by now. No way I am going to buy from this site. "
“Hi sihatihh,
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We will contact you via email for the update
Thank you for giving us the opportunity to assist you.
Sincerely
Milanoo.com”
"Easy to order, amazing quality for the price, and I was surprised when my package came long before I expected it to. Will most definitely shop here again."
"I recently ordered Converse shoes from this merchant. They supplied the incorrect shoe design and size. When I emailed them to advise them of the error, they replied that they had sent the correct shoe. They have not replied to further emails that I have sent which included photos of the shoe that was sent. I am still waiting for this matter to be resolved but do not think that they are going to reply to my emails."
“Hi Mad-1
We are so sorry that our service did not meet your expectations.Could you mind tell us your order number so we could reviewing the information conducting a full investigation in order to resolve this matter fairly.
Thank you for giving us the opportunity to assist you.
Sincerely,”
"We received my daughters prom dress today. I am very disappointed in it. It wasn't like the picture. It was appliques on the dress. One wasn't even sewn on. It was still pinned. The applique around the waist is all off. They are lopsided. If I could attach pictures I would. What a shame. Her senior year and we have to find whatever is left on the racks."
“Hi johnna_e2001 ,
we are sincerely sorry and would like to be responsible to our error. However, would you kindly to supply a picture with us to approve that problem ?We hope you could reply our email and we may solve this together .
we wish for your kindly understanding and support.
Sincerely,
Milanoo.com”
A rep from Milanoo, milan2011, has responded:
“We are so sorry for all the inconveniences that we may brought to you. Would you please kindly provide me your order number then I can check it for you?”