"I placed an order with Monoprice as I am finishing my basement and adding come coax runs and Cat6 runs. I realized I forgot one wall plate and reached out to the online chat for help. Jovie V was super quick and efficient to assist me and got things fix in no time. Customer service like this makes me wish you guys sold groceries. Then I would use you guys even more!!! Thanks!"
"Excellent Service. Customer service was excellent, Jovie did a great job helping me. My shipping was delayed and she helped find out where my package was and that it would be delivered."
"monoprice.com is the 1st and last place I look at when shopping for home theater items, anything related to cable tv.... well you just need to check them out for anything you are looking for.
They carry top quality items at extremely fair prices. "
"great customer service!!! thanks
"
"This case for my iPad works very well. I use it primarily at home. I shopped many other stores looking for this style case. What I found were cases that were less sturdy costing 2-3 times as much.
I have shopped many online stores (Ebay, Amazon…) and find myself sending back or getting refunds on inferior products. MONO has never delivered me a product that has not performed to the highest standards. Price is one thing but a defective product make online shopping a burden. MONO sets the standard for high-quality products sold for a fair price.
The case is still doing very well after 4 months on the job!! "
"What a great company. I had a bunch of items shipped to me that were left on my doorstep as I was not home at the time of delivery. I called the shipper to let them know that someone had taken them and they told me to call Monoprice and they would ship out replacements and bill the shipper. And that is exactly what happened. The new items will ship out overnight with delivery tomorrow. You can't beat customer service like that. No hassles, nothing. On top of all that, their products are great and very inexpensive. Five stars all the way."
"Excellent Customer Service! I had an issue with 2 sets of speakers I purchased and they offered to swap them out without a problem. They care about their customers and it shows. I've been buying from the for about 3 years and will continue to do business with them."
"I have purchased several pairs of in-ceiling speakers from Monoprice. I was happy with the product, price an delivery. Recently I had my first experience with their customer service. I had an issue with one speaker. Their customer service was amazing. I will refer my friends (and you!). It's nice to have a company value me AFTER the sale.."
"Impressed how quickly I received the order and the quality if the product. "
"Just awful and deceptive.... Folks need to beware of ordering from mono-price. They've set up their website such that you can't modify or cancel any order placed. PERIOD. Doesn't matter that if its within 30 seconds of the order being placed. You can't cancel it.
Update a week later: My original issue was modifying the quantity of 1 item in the original order which Monoprice apparently couldn't do. I have received the package and it seems Monoprice didn't care for my review so they filed an RMA request for the entire order with the reason "No longer needed". For the record, I have no intention of returning an entire order for 1 item.
Then, Monoprice challenged the review as a violation of the terms of service for Reseller Ratings stating that "(9) The posting references an order, transaction, or another form of submission by the user, where an intent to do business or to make a purchase did not occur (limited to reviews posted within the previous twelve (12) months);"
They may have good prices but this experience sure left a sour taste in my mouth."
"Great products, great price and shipping is always extremely fast. Couldn't be happier."
"Monoprice is a great place to shop for A/V, cables, and small electronics. Why?
1) They are soooo cheap. I can't even find these prices on eBay.
2) The site is really well organized. I'm the kind of person who likes to compare 50 different options. On their site, I can see every kind of HDMI cable, every color, thickness, and length, in one table to compare.
3) My order got screwed up because I put in the wrong delivery zip code, and they're shipping me out another one!"
"These guys stand by their products 100%. They have the best prices and the best customer support to match their products. Thanks Monoprice!"
"Our company has quite a few of the 27" IPS monitors. While we are very happy with them, we had to send one back and had a faulty power wire on another. Their customer support and return policy on these monitors has been TOP notch. They even cut the red tape on their official return policy (orig had to return entire monitor to get replacement for faulty power wire). Most companies would not bend their policy, even if it was in the best interest for them and their customer. Hats off to you monoprice - keep up the good work"
"hey, got some great prices here. apple cables worked fine...
so i have no complaints."