"I just entered the 21st Century last week by buying my first HDTV. Of course, you can't buy just a TV, you have to buy a Blu-Ray and a sound bar as well, and then you have to buy something to connect all those components. It wouldn't be right to name the store in this review, so I'll just refer them by the completely randomly-selected moniker, West Guy.
Well, West Guy wanted to sell me some HDMI cables that I'm pretty sure must be spun from the hair of unicorn manes and tails, judging by the price they ask for them. And lifehacker heartily recommends monoprice.com as THE place to buy cables. So I checked 'em out. Holy savings, Batman! West Guy wanted me to spend upwards of $10 on a cable, but monoprice was selling them for $3 and change. I wondered if maybe there was a qualitative difference between monoprice's cables and West Guy's, but an online search of reviews for cables assured me that there was no discernible difference between them. So I decided to order them.
Now, I also wanted to buy an OTA antenna for the TV, and I saw monoprice had some of those too, so I added that to my order. My merchandise shipped the same day, and arrived just ahead of the telly itself.
I was very favorably impressed with the robustness of these cables. They are not what anyone could possibly call flimsy, and they do, in fact, carry sound and video information from device to device, quite satisfactorily. However, the antenna was another story.
The antenna just would not work for me. At first, I tried connecting it through my home's antenna distribution network, but I got no signal at the TV, so I thought the network might be faulty. Thus, I connected the antenna directly to the TV. No joy. Even with an amplifier in the path of the signal, I still found no channels. Thus I contacted monoprice once more to inquire about my options. All I can say is they took excellent care of me. The item was out of stock, so they let me know when I could expect a replacement, or, if I preferred, I could get a refund. I chose the latter, and they very promptly got a return label sent to me.
Prices the excellence of which are matched only by their customer service. Monoprice.com is one online vendor that is definitely Doing It Right. I would not hesitate to do business with them the next time I need anything they sell."
"Monoprice has high quality stuff at the lowest prices, including shipping. Their customer service is the way it should be...working in the favor of the customer, not the company. I didn't receive my whopping $3 order for an extra long USB cable due to a USPS forwarding error at my new apartment. Danielle P. had a new one shipped out to me by UPS 2nd day air, which probably cost more than the cable itself. Thanks MonoPrice!"
"Great prices and great quality. Have seen reviews of 100k home theater setups using monoprice cables. Have been ordering for on average every 4 months over 5 years and never a bad experience."
"Eh, their quality is starting to go downhill. Most recent order of cabling for an audio install was not satisfactory at all. One of the cables was outright broken - end piece missing a piece of metal on the XLR connector (rendering it useless), and another cable which had no signal going across it at all - of course only found out about that after spending an hour wiring it up. And good luck getting them to ship a replacement to you quickly - minimum two days before the RMA ships, and then it's going by slow boat across the US of A instead of next-day."
"Such great service! Always meet and exceeds our needs!"
"I am writing to let you know about the wonderful service I received from your customer service representative, Gisele Barrios. I was very upset because I didn't receive my product. Gisela took care of my issue quickly and professionally. She made my Monoprice experience an excellent one. Gisela deserves a high five!"
"Monoprice is great! Every experience I've had with them has been exceptional. Incredible affordable prices, quick delivery times, knowledgeable and super helpful staff. More companies should be like them. I will always recommend Monoprice.com to anyone looking for cables, computer or video cables and accessories. "
"Quick prompt next day shipping. Packaging was well protected."
"Great Online chat support. Quick to respond and Eager to resolve issues. Would recommend Monoprice.com for any cabling needs."
"I recently places an order and forgot to order a few things. Instead of placing a new order and having to pay an additional shipping charge, I called customer service and talked to Danielle P. She was quickly able to add the new stuff to my existing order so it would all come together. The process was quick and painless. Thanks for making my first experience with monoprice.com a sucess Danielle. I will definitly shop here again."
"ordered cable on Saturday wanted to cancel order on Sunday. Live chat says cannot change order once placed.
My problem is that the order has not been packaged yet or shipped.
And don't expect to get a support Phone number they will avoid you as much as possible. "
"Excellent products and wonderful customer service at MonoPrice. I recently ordered a pair of headphones but had to request a replacement due to a small broken piece that wasn't allowing the sound to come through on the right side. The RMA department responded to my request in less than 24 hours and informed me that they would send the replacement pair first. Today I received the new pair, and they work great! The headphones themselves have the best sound quality - especially for the price - I have yet to come across. I was surprised at how prompt their response and delivery were. Definitely recommended!"
"These guys are one of the only retailers I trust when shopping online. They are great with tech support and their prices are the lowest you'll find anywhere for quality products. I can say without a doubt that every product I have purchased from them was a great deal. You would be hard pressed to find a company on the same level as monoprice in today's economy."
"Really excellent customer service. My earphones broke after a few months and they sent me brand new ones in a very speedy service. Will definitely use Monoprice again."
"Incredibly efficient! This company is the Amazon of electronics"