"I have a Monoprice 5.1 surround sound system. (You get a lot more than what you pay for with Monoprice.) I had to contact customer support about an issue (I later determined it was a system mis-calibration on my part) and. even though my system was out of warranty, the tech spent a good amount of time looking into the problem and providing me with a number of options. I find it rare when manufactures go the extra mile to support their customers. Thank you Monoprice team."

"My order was processed smoothly and quickly. The fine quality guitar was received faster than expected. Can't say enough about the guitar. I've been a guitarist for 62 years and played many name brand guitars and the quality of this one exceeds the that of most of them and at a very affordable price. I am truly a happy customer."

"Had an issue with one of their products. Online customer support was quick and thorough with trying various troubleshooting methods. Once those were exhausted, they were quick to issue an rma request. Everything was quick and painless. Highly recommend monoprice"

"I purchased 4 battery powered motion activated lights. 100% FAILURE RATE! box says 1 year warranty. I have 4 of these - ALL FAILURES WITHIN MONTHS. customer service is non existant. when you try to get service , monoprice says i have to call homezone. spend all day trying to get to homezone. homezone says these were sold at costco and i i will have to call monoprice because it is a 3rd party sale. . call monoprice and they tell me there is nothing they can do because it is a 3rd party sale. it is only warrantied for 14 days! TOTAL SCAM. NEVER BUY ANYTHING FROM THEM AGAIN!"

"I had left a review earlier regarding some ongoing issues I had with a replacement/return of a guitar I purchased. The customer service manager, Paul, contacted me within moments of the review being posted, apologized for my inconvenience and immediately resolved my issue with a priority-shipped replacement and a refund, as this was to have been a gift for my grandson. It speaks to the dedication Monoprice has to their customers to stand by their products and insure they feel not only appreciated, but satisfied, respected and well-served. Thanks to Paul and the customer service staff for making this right and making a little boy happy with a new guitar. Highly recommended! "

"Excellant customer service!"

"Monoprice has been uniformly great about replacing defective items under warranty - this time was no exception. "

"I wanted a blue burst Indio Classic but they were out of stock. They finally came back in stock and I ordered one. It is a beautiful instrument both in design and appearance! The "icing" on the cake is the way the questions I had about my order were handled by the customer service department. I am a nobody but was treated like a first class customer. I am duly impressed and will continue to be a Monoprice customer. "

"I ordered Monoprice's wireless guitar system which worked initially but, after a few days, did not keep its charge. I asked if I could return it for a refund. They quickly replied that I could return the item and provided me a FedEx return label. Great customer service!"

"I recently had a couple of items purchased from Monoprice fail on me. I purchase these almost a year ago..

The first time was a Lightning cable. It became intermittent and I thought it probably wasn’t worth the bother to get a replacement, so I tossed it in a drawer

Then a few weeks ago, a HDMI switch failed..

I logged into Monoprice looked up the order number and requested a return. Answered a few questions and it was done.

I received an email stating the case was being looked into.. within a few hours I received an email stating the replacements had been shipped! No hassles!

The NEXT day, the replacement items arrived at my door.

Wow! "

"I had charging issue with the power bank, they resolve the issue quickly "

"Great product at a good price. "

"Monoprice has lifetime guarantees on their phone charging cables. I don’t know how Monoprice makes money on these products because they had to send me 2 replacements in about 4 years, but I appreciate their expedient service. On their other products I’ve ordered, their HDMI & Ethernet cables are still working for 8 years plus. "

"My SLA Mini I ordered from them turned out to have a lot issues. I gave their customer service a call. Once I explained my issues with the machine, he and I went over the details of what had happened and what I found. What surprised me was when he asked if I wanted a refund or replacement, there was no arguing , none of the lets elevate this to another tier, it was resolved then and there. I requested a replacement. He stayed on the phone with me until the RMA slip had arrived in my e-mail. A couple of days after I sent the faulty machine to them, i contacted customer support to see if it had arrived back to them, they provided me with a tracking number and let me know as soon as it was back in they could send out my replacement. Customer service like this will bring me back to them for further business. "

"I had purchased a second guitar from Monoprice and as with the first, it arrived in a timely manner and in the condition as advertised. Very pleased (again). A couple days after receiving it, I went to look at the other colors for the same guitar and was surprised to see that the color I had just purchased was marked down. I contacted Monoprice via chat and within two minutes of confirming my order, I was informed that I would receive a refund for price difference. Can’t ask for any better service than that!"