"Terrible customer service and won't refund me for a DOA"

"Ordered on 12/9/19.
No activity or calls. I called after a week and was told that they did not have my item at the time they took my money.
They also do not know how long it will take to refund my payment. I do not get the impression that they would ever have contacted me.
I am reporting to the credit card company. "

"I bought a Christmas item on the website for a family member. Four business days and a Saturday later I received an email saying that it is out of stock. I figured it was a email saying my refund was processed. Instead the money they took quickly for product they don't have will be refunded in 5 to 7 business days. Shady business practices, never again will they get any of my business."

"After waiting months for it to go on sale, I ordered an expensive item from Monoprice on Black Friday. On Tuesday, I got an email saying they cancelled my order (with no explanation given) and asked me to reorder. But the item was out of stock on their site. I passed on several good Black Friday deals from other retailers to purchase from Monoprice. But since they didn't cancel until after Black Friday & Cyber Monday, I missed all the deals and would have to pay hundreds more to get the same item. Their customer service offered no apology or explanation."

"Absolutely fantastic company the service is second to none, I have always received responses to my e-mails and tech enquiries.

Customer/ Technical Support Manager Paul is a credit to the company not forgetting Demetri Technical Support

+++++++++++Purchase with Confidence+++++++++++++"

"Generally I do not post reviews but it would be shame if I do not tell others about amazing customer service I received from Monoprice customer service, especially Customer/ Technical Support Manager P.S. who went beyond and above of what I expected. Very quick, efficient and no nonsense service.

Obviously, Monoprice has very competitive prices and great selection of products which I love. But for me at least, this would mean nothing if I do not receive support when I needed it. I guess that is why I love Costco. Now the same love applies to Monoprice. Customer service and support is what many companies lack, but not Monoprice.

Thank you again for taking care of me. Needless to say, you will be my first place to shop for my electronic/technology needs."

"Long time customer, first time reviewer. Prices are excellent, support is good, tech you can't find anywhere else. I use them for cables and video/audio switches, but they have a lot more."

"I have shopped at Monoprice for over 10 years. Their prices and quality, as well as customer service is top notch. I have had a few RMA's when their lifetime guaranteed cables have failed (because kids) and have never had a problem getting a prompt replacement. I saved $150 on my first order from this site (an LCD wall mount) and have had nothing but great experiences since. Glad I found out about them in a tech-review page back in the day! "

"I bought the select mini 3d printer and have been very happy with it; but even better than the printer itself is the customer support that I have received from Monoprice. They are very responsive. I explained my problem, they offer suggestions and options and then follow through with exactly what they said they would do. Replacement was shipped fedex and received before expected and there was no charge. In short, their customer support is the best I have received from any company. I will buy many more items from Monoprice and can strongly recommend them for both their product and their customer service. "

"dear friends, I made a good purchase for the monoprice. for 3 weeks the day and night is running and has not yet made flabby. very good. is to be improved, let the film away from the print bed, I now use a (GFK) plate, with 3m double-sided adhesive tape. is 100 times better, nothing sticks more after printing. Unfortunately, the heat distribution on the plate is not well regulated. on the top right, are almost 10 crad less, there you can not print. otherwise I am very satisfied price = performance TOP.
Best Greetings from Germany"

"This company has a wealth of products for every family’s needs. Their products are of good quality and they stand behind everything they sell. You should check their website whenever you need an electronic product or just a TV wall mount and cables. Their products come with readable and understandable instructions. "

"Monoprice is the only place I have used to purchase cables and other electronic items for many years. The site is easy to use and the customer service is second to none. No one has a lifetime warranty on cables like Monoprice. If you have a problem you can call, chat or email them and they will take care of you and get your cable replaced in days. I am a lifetime customer of Monoprice and will continue to be."

"Product worked for ONE DAY- Wireless Noise Cancelling Headphones.
Now they just stall instead of refunding my CASH!!!

Unfortunately, this item is currently out of stock with an ETA of 06/20/2019. Please advise us if you are willing to wait for the replacement unit to return to stock or prefer a refund instead. Truly sorry for any inconvenience this may have caused you.

If you like to receive a replacement we would like to ensure we have the most current shipping address in our records. Can you please provide us with your current shipping address?

Please let me know and I will process your RMA accordingly. Keep in mind, your RMA will automatically cancel if you do not respond via email or through the RMA system within 30 days.

Thank you for your cooperation. I appreciate your patience.

Should you have any question, please email at ****@****
Thank you so much for doing business with us.

and this


Please use the attached return label and apply to the package for the item(s) being returned to us. Then go to FedEx.com website to get the nearest FedEx drop off locations in your area.
Once the item(s) are received back, we will issue a refund for the returned item(s). Should you have any question, please email at ****@****
Thank you so much for doing business with us.

Regards,


Monoprice, Inc.

Attachments area


And Nothing....

After--

I just bought a pair of your Noise Cancelling headphones and after one use they won't turn on. Nothing! I charge and the red light is on but they won't turn on.

Where do I return them?

Thanks-

And Than

to Monoprice

I was communicating with Denise but she stopped emailing me. I need to return my headphones as they only worked for one day and quit.
Please help and don't ignore me.
Thanks-

I'm Still Ignored!!!!! Save your Money and go ELSEWHERE!!!!
"

"I've purchased a variety of stuff over several years, from cables and switching gear to thermal cups and have been pleased with everything. Shipping is quick with very reasonable charges. The one time I had a return, it went without a hitch."

"My shipment was delayed so they refunded my entire shipping cost! "