"Responsive customer service, good quality products and amazing value"

"I purchased a Monoprice above a fireplace large tv mount.
Since this was to be installed at a vacation condo location, I did not get to check it immediately.
On arriving at the condo and measuring the wall, this mount was going to be too wide for my application and I did not even open the box
I requested a return/ exchange for the smaller version of this mount and was told that I had missed the return deadline ( I did miss it by only about 5 hours!)
Monoprice customer service was of no help.
I only wanted to do an even return/exchange and I did not ask for a price adjustment even though the smaller mount was less expensive.
Now I am stuck with a large mount that I cannot use and I had to purchase the smaller mount-
which I did on Amazon!


3/5/2018 Revised Review
I am very happy to change my initial 1 star review to a 5 star review.
Paul S Customer Service Manager contacted me after reading my first review and made the refund happen.
I very much appreciate this CS help and response.
Now this is the excellent customer that I have experienced from Monoprice.com in the past.
Thanks.
Greg"

"I purchased the select mini for my daughter as a Christmas gift and it has become a popular hobby within our house. First experience with a 3D printer and I honestly did not expect much from $200 printer? Completely amazed with the many projects made. We had some issues with the bed not heating from a frayed wire, Moniprice acted immediately to see that we were taken care of. Monoroice has earned a loyal customer!
"

"I ordered a hot pot in August 2018 and discovered that some of the functions were not working. I contacted Monoprice and they advised me that they no longer sold my model. After a few emails explaining my position they agreed to give me a refund since my item was still under warranty. "

"I recently bought the Monoprice Mini and have found it easy to use with amazing results.
I tore the coating on the print bed when removing a print and emailed for advice, and received a reply pretty quickly with instructions and a link to a video on how to replace the adhesive on the print bed. I was up and running about 30 minutes after watching the video.
Great customer service."

"Great company. All there products are well made and in California you get next day delivery. "

"First time purchasing from Monoprice. The ordering process was user friendly and my product arrived on schedule and worked perfectly."

"Ordered an open boxed 3D printer in the morning. Didn't realize there was a white option for cheaper new. Was able to quickly get the order changed via their live chat customer service. Monoprice value can't be beat."

"I have ordered a variety of products through the years from Monoprice.com.
Not only do they offer quality products at very good prices, their warranty is excellent.
An item I purchased about 6 years ago, failed at a most inopportune time. I need the item in less than a week's time for an important function.
Through seamless interaction with their customer support team, a replacement was issued. The replacement item is scheduled to arrive on time before the function begins. I am an international customer.
Thank you Monoprice."

"FAST response - was a simple question regarding the dimensions of the turntable and received a reply with the exact information I needed the same day (< 24 hrs)"

"The product that I purchased had a minor issue in the printing process and I wrote the company with some questions. I received a timely response addressing the concern, a shipping label to send the product back for a full replacement. I will send the product back today and look forward to receiving my replacement."

"I purchase the Monoprice 22 inch 1080p Battery Free Pen Drawing Tablet from Monoprice and it's been a great product so far..I called up Monoprice customer service 2 years after for information on downloading new drivers for the tablets and the rep email me the correct drivers and got me updated.. I appreciate their help and great service... I would definitely recommend this company.. "

"I ordered a couple of products from monoprice.com. I Thought that the quality of their products were very high and that their prices were great too. Delivery was fast and they were delivered on time. I loved that shipping was free. They have wonderful customer service. I would highly recommend this company and I am sure I will be doing business with them again."

"I bought a 3D printer on Black Friday intended for my son's birthday in February. It was shipped and sat in my closet for three months. My son's birthday was 91 days after I purchased it, and it had a 90-day warranty. We opened it on day 91, and on day 92, the LCD screen stopped working. I was very concerned that it wouldn't be covered by the warranty because it was after 90 days. I reached out to Monoprice, having heard that they have good customer service. I explained to them the situation, and even though under the letter of the warranty they could have denied my claim, they responded within 24 hours to tell me they would honor the warranty. Monoprice is a company that puts people over profits (and because of that, I'm going to keep giving them my money)."

"Had an issue with a component to hdmi converter I bought, phoned them up and didn’t wait long to talk to a knowledgeable representative. He had confirmed that my product was DOA and immediately scheduled a replacement to be shipped out that day. I wish we had customer service like this up in Canada. "