"It's rare that I ever have an issue with a Monoprice product. I did recently. My contact with customer service was professional and efficient - Problem was solved quickly.

Keep up the good work! "

"I was expecting to be on hold for awhile, but that was not the case. I got my question answer promptly."

"I have had several interactions with Monoprice tech support and service and they have have all been good experiences. I had an issue with the product I purchased and the Monoprice staff was professional and quick to assist me with my problem. I strongly recommend this seller - they know their stuff and stand behind their products."

"The display on our Maker Ultimate 3D Printer stopped working. Monoprice determined the unit was under warranty, sent a shipping label for the unit to be returned, kept us informed of the progress and diagonisis and shipped the unit back. All very quickly."

"I am impressed with the quality of their products but more with the high level of customer service. I had a couple questions and their customer service team emailed me back immediately to answer them and solve my problem. Really good company that I would highly recommend!"

"I WAS TRYING TO GET INFO ABOUT A PRODUCT AND THE GENTLEMAN SAID HE DIDN'T KNOW BUT HE WOULD FIND OUT. HE DID. THANKS.
"

"I put an order in when monoprice was offering a $25 discount if your order was over $100. I put in an order for several items totaling over $100, but monoprice split the order into multiple parts to ship separately, and then didn't honor the $25 discount. I contacted the customer support several times and they refused to respond or address my issue. I contacted them about doing a return, and they never responded. This business has horrible customer service, and I imagine most people rating it well didn't actually have to contact them."

"I was very pleased with the rapid response to my problem. The new printer is functioning perfectly. I am concerned that the basic design defect has not been corrected. This is a well known problem. I will recommend the MP select mini as an entry level 3d printer to any one who is shopping for one."

"It took almost two weeks for me to get the final status on my defective product issue. That seamed a bit long to me, but maybe I just expect to much."

"I had an ordering problem on their website and they were quick to remedy it and issue me a refund."

" I have ordered several items from Monoprice. I am especially impressed with Monoprice BT-300ANC Bluetooth Wireless Over Ear Headphones with Active Noise Cancelling (ANC). They have good sound quality, with noise canceling, is very comfortable and has a long battery life before needing to be recharged. It was far more inexpensive than another headset I bought from another dealer. Good quality products at very reasonable prices. "

"“I've never had a bad experience with this store. ”"

"I called as my HDMI cable, that I bought 6 months ago,had stopped working. Replacement cable was ordered without any hassles and received the new cable within 3 days. Excellent experience."

"I have ordered many items from Monoprice in the last 3 years. No issues at all until last week, when Monoprice mistakenly sent me a wrong item in a multi-item order. I spoke to customer service over the phone, emailed him a picture of the wrong item as proof then got a replacement item confirmation email on the same day. I would not hesitate ordering from Monoprice again. I purchase mostly Monoprice Monolith products - great audiophile products at affordable price."

"I have several monoprice printers and I love them all. I had a mini which lost it's fan, support quickly shipped me out a new fan."