"I placed my order on 30 November and it stated it would be in production by the following Monday. It didn't go into production until 4 days ago. Also, I haven't received a response from the email I sent regarding the order. I'm hoping the product is nice. If so, I'll write another review at that time."
"Great product! Great gifts!"
"My order was placed on 11/28 and was supposed to take 5-7 business days. I am now on 11 business days. I had emailed - and did not receive a response. I called today and they said they would "try" to have it sent by this Thursday with expedited shipping. I was supposed to give this gift yesterday so this is very disappointing. I've never ordered from Woodsnap before and hope the product is worth the wait. "
"The only thing that kept me from giving it give stars is that the system of order tracking after placing the order was a bit unclear. "
"As you can see I ordered this on 11.29. I still have not received shipping information, so I haven't even received my product to review. According to my calculation based on the information on your website, I should have received it last week, yet it hasn't even shipped. I contacted you to ask about the status on friday and still have not heard back. So needless to say, I am very unhappy as I have missed the opportunity to give this gift in person and will have to pay for shipping once it arrives to ship to my family. "
"Over 2 weeks and my order isn't in the mail. Not acceptable to order something on Thanksgiving weekend and not expect to receive it before Christmas. I should have been alerted to this at checkout. "
"Very helpful. They worked with me until I was happy with the proofs. They were extremely responsive."
"Awesome and unique products that make perfect gifts! I made my purchase during an awesome Black Friday weekend sale so it was an incredible deal. My one comment would be that I should've gotten an email within 4-10 days saying that my product shipped and its past that time and I'm still waiting. Fingers crossed its here in time for Christmas! "
"The staff has been extremely friendly and prompt with emails regarding my order. Sending the proofs via email gave me the opportunity to see one of my pictures wasn't going to come out as I imagined it would. Kellie was patient and allowed me to choose another photo that worked out better. I can't wait to see the reactions these wood prints are going to bring!! Thanks "
"I'd like to give you a good rating but I ordered one single ornament on 11/26. I's December 13 and I still haven't received it. This is the first one I've ordered from you. I just ordered one to see how I liked it before I ordered them for all of my clients. Guess I'll be ordering from someone else in the future."
"Very happy with our woodsnap product, it's a Christmas gift and they are going to love it. Easy website to navigate and great turn around! "
"Not impressed on the shipping time but company made things right. "
"Woodsnap expedited my late order and I got in time before i travelled
Thank you, looks great. Will be re-ordering!"
"Excellent customer service team!"
"This is an amazing place with amazing products!"