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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2006-01-21
"I am an experienced online shopper and I have never dealt with a more customer-oriented company like PC Alchemy. They have an outstanding customer support department and they have responded to every email promptly.
I had a problem with my equipment I ordered from them and contacted the manufacturer. I didn't hear back from them and still haven't so I proceeded to contact PC Alchemy. I didn't expect anything and just wanted to let them be aware about this in case there were similar cases among customers. It turned out that I was the only one and PC Alchemy offered to fix the problem for me. In the end, everything is working as good as new.
To give them a rating of a 10 is an understatement and they have earned a loyal customer."
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use
Speed of web site
5/5
2006-01-11
"My order went very smoothly. I received a tracking number and updates as the order progressed. Everything arrived on time. The items were very professionally packaged. I am very pleased with everything. Highly recommended."
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Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
5/5
2006-01-04
"Great purchase. Had free shipping and no problems with order."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-12-05
"Good experience over all. They forgot to ship the IDE adapater for the slim dvd burner that I ordered but promptly shipped after I emailed them."
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5/5
2005-11-28
"A couple of orders from this company. On time, as advertised and customer oriented. Last order had a question attached about out of stock items. No answer when the order shipped so I sent another one to customer service. Got an email back in minutes with an answer to the question and an explanation that it was missed at order processing. Please send it to sales next time. Sent Parcel Post and it arrived just prior to their UPS shipment. Got my vote!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-11-15
"Would be nice if PCAlchemy offered otehr ground delivery services - not just UPS."
Detailed Ratings
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Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
5/5
2005-11-09
"These guys are great. I had troubles with one of the tuner cards I ordered. I sent them an email regarding the problem and they responded in less than one hour. They gave me an RMA I returned it and I got a full refund.
I will definately purchase from them again!"
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Is committed to quality products and services
Is easy to do business with
5/5
2005-10-13
"I ordered a Power Supply and Sage TV from PC Alchemy. The order process was straightforward, the prices competitive & they shipped it FAST.
In addition, I had a special request that they give me my software key via email instead of having to wait for the package to arrive. They did this within a matter of hours.
I recently had the opportunity to contact their tech support staff and it was a great experience as well. They responded well before the 24 hours they promised and when they did they were very helpful.
Whenever I need to purchase something that they sell, I go to their store first and will do so in the future.
If a product that they sell is just a couple dollars more than a competitor of theirs, I will pay them a the extra cash so I can order from them. (Within reason, of course.)
I have no problem fully recommending this company to my friends and to you."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-10-03
"I bought an item from them that 3 weeks later had a $20 price drop. I e-mailed them about it and the refunded the $20 to me within 10 minutes after I sent the e-mail. Simply Amazing.
They also had fast shipping, and the best price I could find on a couple of items. I will definitly do business with them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-09-21
"PC Alchemy has been a great help throughout the entire order and ownership process. They have unrivaled technical support and they are very knowledgeable. I would not think of purchasing our HTPC equipment anywhere else. Keep up the good work!"
Detailed Ratings
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
5/5
2005-09-06
"Good selection of product, great prices, and understanding customer service.
I called in asking about any possible price guarantee because a product I recently purchased had lowered in price by about $25 over the course of 2-3 days. He called back later that night and offered me the difference."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-08-29
"I was EXTREMELY pleased with the entire ordering process at PCAlchemy. Their website, pricing, shipping, and customer service are all top-notch. I will definitely do business with them again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-08-26
"Ordered a DVICO HDTV capture card and 2x512MB RAM. They claimed 2-day shipping, and that it would ship on the same day. They did exactly that; I received the goods 2 days later.
Nice web frontend, inexpensive, and they sent me emails to inform me of my order status, as well as an email with my tracking number. Very satisfied, will order again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
5/5
2005-08-16
"Their site has been a good resource for PVR supplies. Everything I have needed is available at prices lower than other sites on the internet. Their support department is responsive and I even received a call to answer my questions. So far I have purchased SageTV, usb-uirt, wireless keyboard, slim DVD drive and a video card. All products worked perfectly."
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
5/5
2005-08-14
"Really good website, helpful with my inquiries after my order was placed. Lots of good deals on a large variety of items. I would order from them again for sure."
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
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Retailer Information
Contact:
10:00am - 6:00pm Mon-Fri
800.686.1393
support@pcalchemy.com
