- STORE REVIEWS
- PRODUCT REVIEWS
2009-03-15
5/5
"First time customer. Ordered 2 cartridges (black & white, color) for 9-year old Lexmark Z32. Very fast delivery (immediate ship, 3 days). Black & white cartridge didn't print at all, maybe dry, but clearly defective. Color cartridge fine. I phoned them, had no trouble getting a replacement authorized, again 3-day delivery, and the replacement prints perfectly. So overall a positive impression, will buy from them again."
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2009-02-11
5/5
"Bought new Epson Artisan 700 at best price on net from Amazon. After 5 weeks of use, gave up on it (enormous ink consumption, averaging over $2/page for non-photo printing!, also several other problems). After describing my experience by e-mail, Amazon replied within 6 hours authorizing full return for refund, even I was past their stated time limit. And sent me pre-paid return label. Full amount credited to my charge card promptly. In other words, stellar customer service from Amazon!! (and I am NOT getting a replacement for the printer from them, so they can only lose financially). I believe customer- oriented service should be recognized and rewarded, hence this review."
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2009-02-11
5/5
"Bought extra ink cartridges for new Epson Artisan printer direct through Epson. Best prices on the net (still pretty costly, please note), super-fast overnight shipment free, and appropriate e-mail notification. I will buy from them again.
UPDATE (a month later) The printer ate ink, not recommended, & I returned it to Amazon for refund, so I won't be buying ink from Epson again. But their service in actually selling me the extra ink that I burned through was good."
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2009-02-11
5/5
"Very good service; only exception was that I got the tracking number late, the day before the shipment arrived. However, in the meantime I had phoned them, got a real person right away (important!) who read me the tracking number. Otherwise good product availability for a somewhat scarce item (an uncommon type of DVD-R), prompt shipment, well packaged. I'd order from them again."
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2008-03-04
5/5
"Very positive experience buying an expensive CD player. Shipped 3 hours after ordering, took 2 days! (and that's standard free shipping to 900 miles away) Phone personnel courteous, and knowledgeable and helpful even when I didn't buy anything (on a previous occasion). I got one that popped up on their "scratch & dent" page, got 15% off for a virtually invisible scratch, new merchandise, great buy on a model that is not discounted anywhere.
I highly recommend this store.
UPDATE DECEMBER 2009: Had another first-rate experience buying a receiver and bookshelf speakers. Helpful, patient phone advice from customer service, bargain prices (ok, it WAS Black Friday), very prompt shipping and receipt, free shipping, professional packaging. Couldn't ask for more."
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2008-01-31
1/5
"Not a conventional store - this is a "by invitation" site in which you earn dollar credits by filling out consumer surveys. Surveys are matched to your profile, and once a member you are notified of their availability up to several times a week by e-mail; if you fail to qualify you get a token credit (usually 50 cents). The survey part worked well enough - their estimates of the time it will take are usually accurate (a few were way off), and some of the surveys are actually interesting. Compensation seems fair for time invested (again, just a couple of exceptions).
BUT . . . the catch comes when you have to redeem your credits for actual merchandise. If you fly, you probably will exchange for frequent flyer miles, which don't apply to me. But otherwise your choices are more limited than they first appear. Example: a gift certificate for Pier 1 is advertised, but when you try to select it, it's "Out of stock." You can get a $15 certificate for Borders, but they don't tell you (until you try to select it) that you are limited to one per year, and it isn't good on line. Etc.
So buyer beware. Before you sign up, read very carefully what you can exchange your credits for. If it applies to something you do, this could be a good opportunity. As for me, I filled out surveys for 3 months and ended up with absolutely nothing beyond 300 points at Best Buy (a one-time joining offer): the welcome gifts were useless, and I cancelled my account and forfeited all my points when I realized that after eliminating what was limited or not available or I didn't do, I was left with overpriced stores for which I'd have to spend a bunch of bucks first (to get a "discount"), or a raft of complimentary magazine subscriptions that were of no interest. Maybe others fare better."
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2007-12-12
5/5
"I bought a DVD from them with trepidation, since there are so many negative reviews on this site. But I had no problems - ordered 12/1/07, received 12/10/07. Not the fastest shipping and no tracking number (USPS), but by far the best price on the net for what I bought. It arrived properly packaged in a DVD/CD club style shipping box. Good experience, great value."
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Merchant Member
2007-03-06
5/5
"DECEMBER 2006: Bought Apple/Pioneer Super Drive. Excellent price, shipped immediately, arrived in perfect condition. Some bonus extras (e.g. free DVD-R discs) a plus. 100% positive experience.
DECEMBER 2009 order of a hard drive kit (empty enclosure and a separate hard drive) and also a TV capturing peripheral. This experience was more complicated, but with a happy ending. Ordering went fine: quick shipment/delivery, properly packed. Very good prices (on a cyber-Monday sale). A small problem was resolved quickly over live chat. But the product description of the hard drive case didn't say that the fan runs all the time, which was not good. After trying it in various spots in our house, all unacceptable (constant background fan woosh, and waste of power), I tried to return it requesting a partial credit against a fanless enclosure replacement (the other two parts of my order were fine).
Initially I met with failure, it wasn't their problem and it was past the return deadline (which it was by a few weeks). But persistence and escalation paid off. They ended up taking it back and issued a full store credit (which honestly I did not expect), I only had to pay return shipping. This exceeded my expectations, and they were nice about it. Further I shipped the return to them on Monday, and received the replacement on Wednesday, and this was during a snowstorm. So the company appears to be responsive. Lesson learned: if you do ever have a problem with them, be persistent since they do seem concerned about satisfying the customer in the end. I intend to continue to deal with them in the future.
[Note: I rewrote this review in Feb. 2010 after receiving the replacement hard drive enclosure.]
UPDATE SEPTEMBER 2010 Repeat customer for a pocket hard drive, again excellent service, 3rd-day (free) delivery! Product was a good value, would buy again. Customer service also delivered: I realized a FW800 cable shipped with previous order (Feb 2010) was actually bad, they are replacing without question. Highly recommended retailer.
ANOTHER UPDATE AUGUST 2015
Had a couple of bad experiences and thus have changed my overall ratings to mixed (at one time I gave OWC a solid 5-stars across the board). Two consecutive drive failures in 10 months; one was their own drive in their enclosure (which they call a "solution" which turns out to be an important term); it was past warranty. Its replacement failed in less than 10 months of light use, and was a Seagate drive in an OWC enclosure. Turns out OWC doesn't honor warranties for products other than its "solutions" (I do not think that is anywhere prominent on its web site) - you have to go to the original manufacturer. In this case, Seagate's warranty service is a doozy which I haven't even completed yet (5 pp. of regulations, a statement that you should first go to the seller, and in the end I'll get a factory refurb unit in 2-4 weeks unless Seagate thinks it's my fault, which they reserve the right to do, in which case I'll be out $200). And OWC refused to publish my negative review of this experience because it wasn't "eligible" (it did not meet their "guidelines") but I cannot find out why. I have had to buy a new drive from someone else (Glyph) because I simply could not wait a month to replace the drive.
OWC has made a PR effort -- I've gotten any number of e-mails from a friendly CS person, and all have been cordial, but the end result has been zero change in my situation. So my recommendation has changed from enthusiastic endorsement to buy-with-caution."
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2007-03-06
5/5
"Previous Review (late 2006)
Very positive (several purchases, I'll only go over the most recent). Bought name-brand scanner and music CD (unrelated) together. With combination of discounts and a mysterious added $10 discount that CS tacked on (see below), the price was way below anybody else, and I saved shipping on the CD by ordering it together. Items shipped on time, & as advertised (new in perfect condition with manufacturer's warranty). A good experience.
Only slight negative: I bought this using their live chat option, late at night. It was the only way I could be sure of getting a discount expiring at midnight. It took 75 minutes!! The CS rep was very nice, and as I said tacked on that extra discount (the long wait? to keep me from hanging up?), just VERY slow. But I was able to get all my questions answered, didn't have to hold on the phone (could work at computer during many pauses), and could save the chat transcript (like on AIM) in case of problems (there weren't any). So I suggest this as a way of contacting customer service if problems.
Overall: 95% satisfied (the slow on-line ordering was the only negative).
Updated (2007) I continue to have good experiences with this merchant. An order of 4 different items (so I could qualify for a small discount) was promptly shipped from 3 different warehouses by 3 different carriers, all for $1 shipping. All were good buys."
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from MacSales.com has responded
Posted Jan-20-2010Other World Computing sincerely apologizes for failing to meet your expectations concerning your order, the product and our support.
OWC has built a reputation on the service levels that we provide for our customers and we are truly sorry that your experience has not met your expectations.
It is always frustrating when unexpected issues arise, but we’re here to help and happy to do so.
At this point, we would be happy to work with you on an exchange so this does not become more of an inconvenience for you.
Our Senior Customer Support Representative, Dave Jones, contacted you on Wednesday, January 20 to assist.
We hope that we have been successful in addressing both your concerns and needs and also hope that we will have an opportunity to regain your trust in the future.
Sincerely,
Robert Boris
Call Center Manager