- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2011-06-03
5/5
"Amazing shopping experience.
Items received work great. Both are very good quality.
The packaging job was just outstanding. All was neatly packed in double boxes and then wrapped in some cushioning paper.
This is THE BEST packaging job I've ever seen from any retailer - I've seen many
Great Job folks."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2010-06-24
1/5
"Nightmare and waste of time.
Purchased shoes. Got confirmation email to pick up this at previously chosen store. When I showed up, associate checks out my order and says: We don't have this item for you - I know you have the email to pick this up but we don't have it. Go to shoes isle and try to find this item by yourself. I spoke to manager, she said that item is not available and will not offer any sort of solution. I asked if they can ship this once it is in stock, they said no - Sears blows big time. I am glad it currently has the lowest rating I've seen in my life.
Worst episode ever!!! This had completed my last purchase at sears ever."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
2010-03-23
1/5
"I've been very unlucky with this store. Ordered 2 bulbs and 4 filters. Out of four filters one arrived with totally different item number and size.
I called their customer service from work and didn't have the wrong part number with me.
Customer service asked me to call back from home once I get the part number. Once I did, they offered to send me correct part.
2 days later, I received the package from them with BAD part number again. Terrible!
I've wasted over a week to get 'stupid' filter. In this economy I am surprised that this store exists.
I hope my pharmacy does not operate this way…
Lesson learned."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2009-08-13
5/5
"Perfect Transaction!!!
We had ordered four custom size blinds.
All arrived well packed. Upon discovering that one of the blinds did not work properly we contacted americanblinds.com
They promptly re-ordered the faulty item and provided tracking number. We received it in good order.
This is very good customer service and attitude.
I recommend this store to everyone."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2008-01-14
5/5
"Excellent store. Their prices are very good. I I ordered an all-weather floor mats. When I realized than one piece was missing, I emailed customer support. They provided friendly help and sent me missing piece promptly. Very good service and attitude. I will buy from them again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2007-12-13
1/5
"Ordered a video card with 2 day shipping. Representative calls 2 hours later that I can get this card for $100 more or cancel order. She said they will not honor my purchase price. Basically I was offered "pay $100 more or cancel"
Of course I cancelled.
This never happened with newegg, zipzoomfly and others.
What a terrible first experience."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Merchant Member
2007-06-13
5/5
"I've purchased from B&H for many years. Even before internet access was this common. Every single order was a perfect expererience. Those guys should be a definition of professionalism and good business. New or Used purchase or return has always been quick and trouble free. Their pricing is very competitive as well.
I hardly look elsewhere anymore because their pricing and service is so hard to beat.
This is one of the best if not the best store!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2006-08-10
1/5
"Terrible!
They list everything as in stock, even thought many items aren't. I've ordered 2 items of which one was backordered for another month.
They didn't inform about it at all. I had to call them and specifically ask about it.
I could not cancel an small $5 item that I ordered by mistake.
I got a tracking number for a wheel that I need, but it is just an electronic info notification w/out any package progress. That means that they haven't shipped at all.
Terrible, terrible merchant and experience.
Avoid."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Merchant Member
2006-07-11
5/5
"AWESOME !!!
I purchased Syntax Olevia 42" LCD TV from them.
Not only the price was the best, but also they offered a free shipping for such a heavy item!
They confirmed my order instantaneously,and shipped very quickly. TV arrived in three days from them to IL. After reading some horror shipping stories, I was well surprised to get the double packed huge box intact.
The TV worked superbly right out of the box. I emailed buydig.com customer service that I didn't get HDMI cable. They emailed Syntax directly regarding this issue and I got the cable soon via FedEx.
This has been one of the best purchasing experiences. BRAVO buyding.com"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2005-06-21
1/5
"Amazon deliberately delays shipment of an item if the buyer chooses FREE Super Saver Shipping.
Even though the item is in stock and is described as "usually ships within 24 hours", Amazon ships it a week after placing an order.
This actually has happened for a second time and many others have experienced the same practice. If you cannot stay competitive and actually offer a free shipping without punishing your customers choosing it, don’t do it."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
2005-01-20
5/5
"This was my 10-th purchase from ZZF. This time I ordered laptop memory on Tuesday. They shipped it on Wednesday and I got it on Friday.
I've had only good experience with this vendor and recommend them very much."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
2005-01-20
1/5
"They have changed. In the "old" days I never had problem with this merchant. Now, it has gotten worse. They list an item I ordered in stock for over 2 weeks but they don't ship it. It has been sitting as "sent to warehouse" for over a week and nothing happens...
I emailed their support to find out what is going on, but just got a 'standard' response to be patient.
Based on most recent reviews, I am not alone here to say that buy.com should be avoided."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2002-12-19
5/5
"Great Experience with this seller!
They had offered an excellent price for the TRV740. They shipped the product within 3 days for free. The box has UPC code required for the rebate. I'll buy from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Favorite Stores
6232 reviews
3 reviews
23 reviews
158084 reviews
9509 reviews
Least Favorite Stores
933 reviews
3882 reviews
5686 reviews
100 reviews
3486 reviews
