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Product & services pricing
4.03/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.31/5
Customer service:
4.11/5
Return/Replacement policy:
4.08/5
Featured Review


Verified
4/5

2023-07-19

Important information needed

"I purchased a replacement ice maker assembly. It comes in 2 parts; the ice tray and the retaining bracket. Those two items should only be installed as an assembly replacement! It should be noted on the packaging. My mistake, I only installed the ice tray portion on the first go around as that was the part that was leaking and damaged. Unfortunately, that did not work and I had to reorder the entire assembly again, as the old and new components are not compatible.
I think a large notice on this packaging would help the DIY person who can easily interpret poorly, like me. Thank you!
"

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Rep reply posted 2023-07-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“.Thank you for taking the time to share your experience. We enjoy hearing from our customers. The part will be reviewed. Thank you for your valuable feedback.


Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-07-18

An old TG repair.

"My ice maker and water quit working. I first replaced a valve and then found the line was broke also. 11 years old and probably cracked when I was moving it to replace the valve. I purchased a new line also. "How to" videos were invaluable. Only problem my refrigerator did not have a reservoir bottle. It had a coil of quarter inch tubing which was a single line from the back to the valve in the door. I had bought a st angle connector. I installed the replacement line. I cut out the bad section of line and used the rt angle connected to join the two ends. Closed it up. Turned on the water and everything works great."

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Rep reply posted 2023-07-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Congrats on the repair! Thank you for taking the time to share your experience.

Kind Regards,
Vickie
Customer Correspondence Team


Verified
5/5

2023-07-18

Perfect answer

"The writer was spot on in his answer. He gave concise directions and I only had to try one thing to get it up and running again. Thank you very much. "

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Rep reply posted 2023-07-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We look forward to helping you with any future appliance repair needs you may have. Thank you so much for taking the time to give us feedback.


Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-07-18

"Quick service, great price"

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Rep reply posted 2023-07-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your review. Thank you so much for taking the time to give us feedback.


Kind Regards,
Vickie
Customer Correspondence Team


Verified
5/5

2023-07-17

Exact fit

"Parts arrived as advertised. They were a perfect match-genuine GE/Haier part, not a generic substitute. This is a refrigerator side door container-very easy replacement."

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Rep reply posted 2023-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We'll be there for you next time, too! Thank you for sharing your experience.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-07-16

Great

"Right part, delivered on time, at a good price. "

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Rep reply posted 2023-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy you chose us to help you fix your appliance. Thank you for writing this review.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-07-15

Great

"I almost gave up since the vacuum cleaner motor is not sold by the manufacturer and I couldn't find another motor that would fit and work. Appliance Parts Pros saved me from having to buy a new v. cleaner and disposing of all the parts still good."

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Rep reply posted 2023-07-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy to hear that the repair went well. Thank you for taking the time to share your experience.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-07-13

Responsive

"I had a refrigerator part that broke and the refrigerator french doors would not shut tight.
Appliance parts pro has the part and got it to me very quickly.
I now have a tight shutting refrigerator doors.
I would recommend them for having a good stock of parts and quick delivery.
"

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Rep reply posted 2023-07-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy to hear that the repair went well.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2023-07-13

I found the part I needed and it was shipped the same day.

"I gave a high rating because I found the part I needed in a reasonable amount of time. The consumable part was shipped the same day as the order I created. The part was an original part which I have used before. I checked the generic parts offered on other sites and decided to go with original fit and craft. I have found this is often the best choice for appliance repair although some OEM parts are too expensive. The only concern was shipping cost which we have to deal with these days. "

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Rep reply posted 2023-07-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2023-07-12

QUICK AND QUALITY

"We live very near their warehouse and got parts the next day all three times we ordered. They sent us OEM parts exactly as ordered. Their videos were very helpful in trouble shooting and installing. My only complaint is that they do not offer a pick up in person option."

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Rep reply posted 2023-07-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy to hear you benefited from our services.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2023-07-12

Always fast!

"Website helps me diagnose the problem and about 5 times for different problems it has been correct. "


Rep reply posted 2023-07-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope the repair was successful.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
4/5

2023-07-11

Shipped quickly, but pricey

"S/H high, $11 for a spring that weighed about 1 oz."


Rep reply posted 2023-07-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We apologize for any inconvenience our shipping cost or policy may have caused. We strive to ensure we are providing the best pricing in all aspects for Do-It-Yourselfer's budgets. In addition, we constantly work with our freight providers to provide the most cost-effective shipping prices.

Kind Regards,

Chris
Customer Correspondence Team


Verified
5/5

2023-07-11

Gas oven

"Fast service, easy to install.
"

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Rep reply posted 2023-07-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We are happy everything worked out.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2023-07-11

Good service

"My order came promptly. Good service."

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Rep reply posted 2023-07-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We hope the repair was successful.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2023-07-10

No problems everything good

"Quick easy and product arrived sooner than expected "

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Rep reply posted 2023-07-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We'll be there for you next time, too! Don't forget to We appreciate your endorsement!

Kind Regards,
Vickie
Customer Correspondence Team”