"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"A large glass shelf in our 1998 Kenmore Refrigerator shattered on Saturday. We immediately ordered a replacement from AppliancePartsPros.com, and the new shelf arrived just three days later. The woman who helped me over the phone was friendly, knowledgeable, and helped us find exactly the part we needed. I will absolutely use them in the future."
"Utilized the chat feature to confirm I was ordering the right parts and product arrived within a few days. Great customer service and speedy"
“Thank you for sharing your feedback with us. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team
”
"I ordered the heating element online as I was pretty sure it would fit by the description. I ordered it on Sunday, got a confirmation of shipment on Monday and received it on Tuesday. Very pleased"
“Thank you for sharing your feedback with us. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team
”
"I received my item 3 business days after ordering. It fit perfectly and was a great transaction. Thank you!"
“You are very welcome! We appreciate you taking the time to leave us positive feedback on your experience.
Kind Regards,
Chris
Customer Correspondence Team
”
"Ordered whirlpool washer parts - transmission/motor coupling & lid switch. Installed & works great! Will def order from again if needed."
“Thank you for your valuable feedback. We are happy to hear that the repair went well.
Kind Regards,
Chris
Customer Correspondence Team”
"Very impressed with the detail I could get on diagnosing the issue on my dishwasher and pinpointing the failing part! More importantly the replacement part and a video on how to replace it! Additionally the part I ordered they confirmed the compatibility of the make and model of my dishwasher! I received the part in two days and followed the video which was spot on! Dishwasher running great, quiet, no leaks and saved a lot of money by avoiding a repair call or an entire replacement! Excellent experience and will use them again!"
“Hello,
Thank you for using our site and for your feedback. We're so glad that you found our repair videos helpful! We are glad you liked our site. We look forward to helping you with your future appliance repair needs.
Kind Regards,
Dixie
Customer Correspondence Team”
"I was able to easily find a part by number, but I was not comfortable buying something that I wasn’t sure was the right piece. Stock photo would have helped.. did not buy"
“Hello,
We are glad you liked our site. We are working hard to update the pictures on our website. Please don't hesitate to contact us if you ever have any questions.
Kind Regards,
Dixie
Customer Correspondence Team”
"The staff at AppliancePartsPros are outstanding for customer service."
“Hello,
Thank you for sharing your experience. We are happy you chose us to help you fix your appliance. We aim to please!
Kind Regards,
Dixie
Customer Correspondence Team”
"Easily looked up the part, ordered, received the next day and installed."
“Hello,
Thank you for sharing your experience. We appreciate that you chose us for your appliance repair needs. We'll be there for you next time, too!
Kind Regards,
Dixie
Customer Correspondence Team”
"Unlike a rival competitor, Online descriptions accurate; Easy payment; Quick delivery & spot-on tracking. I am confident in doing business with AppliancePartsPros.com."
“Hello,
Thank you for the endorsement. We are happy to hear you benefited from our services. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Dixie
Customer Correspondence Team”
"Ordering easy delivered as stated."
“Hello,
Thank you for sharing your feedback with us. We are happy everything worked out.
Kind Regards,
Dixie
Customer Correspondence Team”
"Service is excellent. have not had time to put the gasket on yet. The video I watched made it
look easy enough. I am a 78 year old female and I got this. Speed of receiving the part was great!
"
“Hello,
Thank you for taking the time to let us know how we did. We're so glad that you found our repair videos helpful!
Kind Regards,
Dixie
Customer Correspondence Team”
"They consistently deliver the correct part for the machine I am repairing. Their web site is clear and percise."
“Hello,
Thanks for the nice review. It means a lot. We look forward to helping you with your appliance repair needs again.
Kind Regards,
Dixie
Customer Correspondence Team”
"APP.com is typically the first place I look for repair parts. They had what I needed in stock and shipped in a timely manner. The layout of the site makes it easy to find the parts for the appliance I'm currently repairing, and the associated videos really help in finding the tricks of the trade to getting the machine apart, repaired and back together again. Especially handy when I haven't worked on the particular make/model before."
“Hello,
Thank you for taking the time to review our site. We are happy that you choose us to help you to get the parts needed in repairing your appliances. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Dixie
Customer Correspondence Team”
"To me - follow up and delivering are two of the ingredients needed to be recognized as being professional customer service & supply chain company. Including very good communication skills. All of these assets are possessed by the team at APP.. thank you for you help resolving my issue.
Rick Diffey 30 years in Logistics Sr. Management. "
“Hello,
Thank you for writing this review. Your comments are most welcome. Assisting you is our focus!
Kind Regards,
Dixie
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“Thank you so much for taking the time to give us feedback. We are happy you found us.
Kind Regards,
Chris
Customer Correspondence Team
”