"My dishwasher is older so one of the parts (it is an upper rack front stop) was not on the website. The customer service representative gave me the "correct" part number but I was very adamant that the part did not look anything like the part I needed to replace. She said that no matter what, "we would make it work". It did not work at all and I would need to order the complete rail (to the tune of $47.00!!!) to replace the stop so that the rack rail does not separate. When I called customer service again, she gave me the part number for the back stop and not the front stop. Then she wanted me to send the part back, at MY expense. I told her that I would not do that, since I had been very specific that the part the first representative had me order was not the correct part, and it would cost me as much as I paid for the part to mail it back, with tracking. I was very insistent, so Appliance Parts Pro ended up refunding my money (it was less than $9.00) and they would send a mailer label to me to return the part, if they needed it back. So even though there was an issue, it was resolved in my favor. I would be happy to return the part if they need me to do so, but not at my expense. Plan B: I ended up using a cotter pin to be sure the rails do not come apart. Necessity is the mother of invention!"

"Worked like a charm. Very quick service!"

"In this business when thigs go wrong we can always count Appliance Parts Pros for the parts we need to keep our business running. Most of the time, the parts arrive sooner then
they say, but always by the they say."

"Parts came a day sooner than expected and they were expected sooner than I would have guessed. "

"Quick shipment! Exactly what I wanted!!"

"They sent me the wrong part, I have to pay for shipping it back which is more money than the part's cost "

"got the right part and worked out perfect. Price was the same or lower that other part distribution places I checked out"

"Finding the part I needed on their site was very simple. Ordering it was straightforward and it arrived in a couple of days. Great company to buy from!"

"I keep coming back because they respond to inquires promptly, provide a vast selection, good price and ship on time. I have never had a problem with them."

"Quality product, good price and arrived early"

"Easy to order, fast to ship, part is perfect fit."

"Easy to order what I needed"

"Replacement part was perfect and easily switched out.. The new part was exactly as shown on their website.. Delivery was very quick!"

"Got my parts quickly and accurately."

"My mixer speed stopped adjusting. The website had an easy diagnostic that I used to buy the right part. It was delivered fast, and the YouTube video showed exactly how to install and adjust the mixer speed. It works like new for $25. Far better than dropping $350 on a new mixer."