ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.94/5
Chance of future purchase:
4.18/5
Shipping & packaging:
4.27/5
Customer service:
3.98/5
Return/Replacement policy:
4.01/5
Featured Review


Verified
5/5

2024-10-14

Great Service

"I had ordered the front panel for my Kenmore washer. It came in three days. The panel came well packed & it was not difficult to fix. Was very pleased with your company. This was not the first time I had ordered from your company. My washer was fixed by Appliance Parts.com. as I had ordered all my parts from you. Great company."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-13

Appliance Gurus

"They always have the right parts, at great prices, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-13

Oven igniter

"Part arrived quickly and fit no problem."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for writing this review. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-13

fan motor

"ordered on friday got parts on sat. couldnt ask for better service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-12

So reliable and helpful, every time

"I keep my old appliances in top shape with the diagrams, parts, and superbly detailed videos on AppliancePartsPros. Every time something goes wonky, I have complete confidence I can get it back in working order. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-12

Refrigerator door handle

"Order came next day earlier than promised!"


Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-12

Ralph's Appliance Repair

"I have ordered parts for my business from Appliance Parts Pros. They have always had the parts in stock. Gets them shipped same day. In most cases I will get them in two business days. The price for parts and shipping is great. I was told about Appliance Parts Pros from another Appliance Repair Company. Who also is very satisfied with Appliance Parts Pros. Keep up the great service. And thank you. Ralph "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
3/5

2024-10-12

Question

"I asked if they knew of a video on a Whirlpool Washing Machine
Model: WTW57ESVW1 that visually show how to replace Suspension pads. Instead of answering I had to first pay them $5.00 and put in all information. I though it was stupid and just left the web page.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello James,

I'm so sorry but I'm not aware of a $5.00 fee to find a video. You ordered part# OEM9283124. If you pull this part or any part up on our website most of them have a repair video. You will find a repair video for this part that will help you to replace the suspension pads. I apologize for the confusion. If you have any questions feel free to call us at 877-477-7278.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-12

Fast delivery

"I needed a new can dispenser and they had it in stock and the delivery was fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-12

freezer gasket seal

"Quick delivery, good fit, solved my problem of air leakage."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-11

Part fit perfectly

"Worked perfectly and arrived days early!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-11

Quick and easy!!

"Followed a you tube video! Easy peasy. Plus I had a friend who had some experience. Mostly what I did was hold the flashlight!!!!"


Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear that the repair went well.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-11

Exceeded Expectations

"This was a replacement for the exterior glass on my Whirlpool range.
1. I was able to confirm the correct item online.
2. The price was a fraction of what the manufacturer charged.
3. Shipping cost was nominal - and arrived much sooner than anticipated.
4. It was a perfect fit!
What more could you ask for?
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-11

The part I ordered Was perfect

"It was great I would definitely order from your store. It’s forever."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for writing this review. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-11

"Product came earlier than expected and was perfect"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for filling out the survey. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team