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Product & services pricing
3.94/5
Chance of future purchase:
4.18/5
Shipping & packaging:
4.27/5
Customer service:
3.97/5
Return/Replacement policy:
4.01/5
Featured Review


Verified
5/5

2024-10-02

Fast

"Fast delivery and correct part worked great"

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Rep reply posted 2024-10-03
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. We are happy to hear you benefited from our services.

Kind Regards,

Chris

Customer Correspondence Team


Verified
5/5

2024-10-02

Parts as described, fast shipping!

"The parts I received were as described on the appliance pros website and were indeed genuine manufacturer parts; the instructional videos were also helpful and so were the guides describing most common repairs and failures, the shipping was also great!"

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to let us know how we did. We're so glad that you found our repair videos helpful!

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-02

Prompt delivery

"Works great. Quick delivery"

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to let us know how we did. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-02

The right part!

"The pro parts specialist helped me to figure out what part I needed to fix my dryer.
With the video included we fixed our dryer for $40. rather than hundreds of dollars.
Also the part arrived within 3 days!
This is the second successful fix we have done through AppliancePartsPros. Thank you!
"

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“You are most welcome and thank you for taking the time to let us know how we did! We are happy you chose us to help you fix your appliance.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
2/5

2024-10-02

Excessive delivery problems

"I am a semi-professional appliance repair man and here is my most recent experience: The good about Appliance Parts Pros: great trouble shooting videos, knowledgeable sales staff and fair pricing.
The bad part: Shipping routines! I ended up ordering a main control board for a fridge with overnight delivery. Well worth the premium shipping expense and minimize the cost of food spillage.
Instead of receiving the product the following day, I got an email in the evening asking for a verification of the order. They claim having left a voice mail with the same request earlier in the day too, which was a blatant lie (voicemails are easy to track). The need for verification of shipping address and credit card of an online order is still a mystery and the representative did not have an explanation either. No warning on their website about a need for a possible need to confirm an address manually and create a delivery delay. As a repeat customer, they already had my name and address on record. You would think they were smart enough to figure out that a critical part for a fridge could be time sensitive, especially when paying for overnight delivery!
It took 3 days to receive the part and about 5 minutes to install it.
My request for free shipping or at a minimum being charged for ground shipping only due to a delay caused about the staff or procedure at Appliance Parts Pros was categorically declined. However I did get a $10 discount to make up a fraction of the shipping costs. The big question, would I use this company again? Most likely not.
They won this round, but lost a customer and a good referral source.
"

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We do our best to protect our customers from fraudulent charges to their cards, and having customers confirm their order details when something is flagged as suspicious is a part of that process. We do sincerely apologize for the inconvenience and delay this process may have caused.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-01

Great service

"Easy to find somewhat obscure part of a 16 year old oven. Quick delivery and it just worked. Not the first time I have used Appliance Parts Pros and totally recommend them. "

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-01

Great delivery time

"Order parts in the morning next day had parts in my hand by 12:00pm"


Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to let us know how we did. We are happy to hear you benefited from our services.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-01

Great Service FAST!

"Got the right parts fast to fix my gas stove! Great service. Easy to navigate website. Will keep this site as a favorite for sure."

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for your valuable feedback. We are happy to hear that the repair went well.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-01

Correct part

"Fast delivery of the correct part."

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Rep reply posted 2024-10-02
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to let us know how we did. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-01

Dishwasher is now up and running!

"Made 2 separate parts orders for our GE Dishwasher.
Appliance Parts sent both orders quickly and I used their repair videos assist me in those parts install. ️️️️️
"

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for writing this review. We're so glad that you found our repair videos helpful!


Kind Regards,
Johnny
Customer Correspondence Team


Verified
5/5

2024-10-01

Drain pump delivery

"Fast delivery and great packaging"

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thank you for sharing your feedback with us. Your comments are most welcome.

Kind Regards,
Johnny
Customer Correspondence Team


Verified
5/5

2024-10-01

Part identified easily, perfect fit!

"Appliance partspro website made identifying part very easy. They had the Factory part on hand at a very good price. Part arrived on time . Fast delivery as advertised. Whirlpool part fit and functioned perfect!!!"

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thank you for sharing your experience. We appreciate your review.


Kind Regards,
Johnny
Customer Correspondence Team


Verified
5/5

2024-10-01

They are a very professional business

"This company is very professional and their site is great because they have step by step videos on installation and their employees are very helpful. "

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thanks for your feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Johnny
Customer Correspondence Team”


Verified
5/5

2024-10-01

Perfect Fit!

"My wife mentioned a week ago the oven was taking a really long time to preheat. Sure enough the next time we went to use it, gas would not start. Took the bottom out of the oven and saw the element was barely glowing red and nowhere near hot enough to engage the gas flow. Came straight to AppliancePartsPros to find a replacement.

Quick model number search and review of the exploded diagram, found the igniter quickly and easily. Having replaced the element about a decade ago I couldn't remember the steps to replace perfectly but your video right next to the part was super easy to follow. Took maybe 20 minutes to swap out the bad part for the new one, put everything back, and the oven was back in business.
"

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

We appreciate you taking the time to leave us positive feedback on your experience. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Johnny
Customer Correspondence Team”


Verified
5/5

2024-09-30

It is fixed!

"Thanks for for the video I was able to diagnose, order parts and fix my dryer "

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Rep reply posted 2024-10-01
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thank you for taking the time to review our site. We're so glad that you found our repair videos helpful!

Kind Regards,
Johnny
Customer Correspondence Team”