ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.31/5
Customer service:
4.08/5
Return/Replacement policy:
4.06/5
Featured Review


Verified
5/5

2021-11-07

DRYER 20YRS OLD

"GREAT DRYER RUNS LIKE ITS BRAND NEW.YOU GUYS ARE GREAT."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-11-07

Item condition

"Filters were bent when received. I had to straighten them out."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2021-11-06

Shipping issues

"I ordered my parts and they shipped quickly but FedEx has not delivered, I expect to get my order someday, maybe. Mind you the parts were actually only traveling about 70 miles. The parts are over 1 week late from their expected delivery date. "


Verified
5/5

2021-11-06

Great service!

"I ordered the wrong part and the return and replacement were easy and fast."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-11-06

Out of stock

"Even though the product was out of stock, I told them we needed the product quickly. They responded with a 10-day delivery. Above and beyond. Although the product was damaged in shipment (all suppliers ship in the same half-assed container), it might be usable. Thanks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-06

Excellent experience

"It was so easy to find the part I needed, the install video was informative and helped me understand how replace the parts. Shipping was quick! 2 days I think? I am ready for the next appliance to need repairs! "


Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-06

As advertised

"Easy process, delivery was a day late"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-05

G E refrigerator parts

"Easy to find parts on schematic. I checked with customer service to verify items in stock. Very nice and helpful! Received tracking info, which I love. Parts came earlier than scheduled. I did watch your u-tube how to install. Went perfectly. Thank you so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-05

The correct part and on time.

"This is the second time that I have purchased repair parts from them and I've not been disappointed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

Above and beyond

"Amazing customer service made certain that I had the correct part. There part was a perfect fit and easy to install."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

The part

"It arrived on time. I did find it odd that the box could have held a dozen of the part I ordered. Not a wise use of a resource."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

Highly recommend

"Fast service and delivery"


Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

Washer door switch

"I first went to a part store that specializes in Samsung products. I already had my part #, but they didn't make it that easy. I had to start with my model #. They didn't have my model in their listing. I spent 45mins to an hour rechecking thinking I made a mistake. I realized my model wasn't there. I left their website mad, because they advertised to be a part of Samsung.
I came to your website and in ten minutes I ordered my part and was on my way. When I received my part I replaced it and in about 30 minutes I was washing clothes again. Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

Easily found the correct part

"They were the only ones who had my part and also had a picture of the part to confirm it was the correct part. I was able to replace it easily because it was the exact part I needed and showed what was being shipped. No guessing nor running around. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-11-04

Very happy

"Ordered easily and delivered quickly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-11-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”