"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"It was easy to look up my needed parts and everything was in stock."
"Arrived on time as described"
“Thank you for sharing your experience. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team”
"I ordered parts for a refrigerator on 09/06/24. I do not have them yet. Please help me.
Cost of thr order was $249.21."
“Thank you for reaching out to us regarding your order. We tried contacting you via phone and email regarding your order placed on 9/4/2024 and were unable to reach you. The order was canceled for security purposes on 9/6/2024. We apologize for any inconvenience this situation may have caused. You can give us a call at 1-877-477-7278 or you can chat us at our website: http://www.appliancepartspros.com/. We’re here to help 6 days a week.
Kind Regards,
Chris
Customer Correspondence Team”
"The burner I ordered for our electric arrived quickly & well-packaged."
“Thanks for the nice review. It means a lot. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team
”
"I didn' t receive the order.!!
"
“I am very sorry that you have not received your order. I have reviewed the UPS tracking, and it has just been updated today and shows it will be delivered to you by tomorrow. If you have any other concerns, please reach out to us so that we can work together to solve them.
Kind Regards,
Chris
Customer Correspondence Team”
"Great pricing, arrived in 2 days, easy installation. Solid fix"
“Thank you for using our site and for your feedback. We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Chris
Customer Correspondence Team
”
"My issue was handled in a friendly and professional manner. Thank you for the flawless customer service."
“You are most welcome! We appreciate you taking the time to leave us positive feedback on your experience. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team”
"I was expecting a gasket ready to install. Instead I had to spend quite some time trying to fix a lot of dents and kinks from the way it was packaged. The included instruction on how to straighten the gasket was not much help for the stubborn kinks.
For the total cost I would have expected a quality product that does not need extra work and time with a hair dryer before install. "
“Thank you for taking the time to share your experience with us. I apologize that the gasket arrived in that condition. Due to the way the gaskets are packaged by the manufacturer; we often recommend that the gasket be warmed by soaking in warm water and drying, or by using a blow dryer to form it. We do guarantee all parts with a 365-day warranty. Thank you for your understanding and for allowing us to resolve the situation.
You can give us a call at 1-877-477-7278 or you can chat us at our website: http://www.appliancepartspros.com/. We’re here to help 6 days a week. ”
"Exact part ordered and quick delivery."
“Thank you for your valuable feedback. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"Always go here for supplies."
“Thank you for taking the time to review our site. We enjoy hearing from our customers.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Fast and easy. Delivery was a day faster their estimate. "
“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Being my first time to repair a drain water pump, I was apprehensive. Your DIY video was excellent and showed each step. GE LG front load washer works great. Thank you. "
“Thank you for taking the time to review our site. We're so glad that you found our repair videos helpful! We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"After receiving my dishwasher door seal, damaged by mishandling at UPS, Appliance Parts Pros was happy to ship me another one but first they demanded more information about my dishwasher than they needed to ship me the original one (the serial number of my machine). Once they had all the information they demanded, I got a new part the very next day."
“Hello Merlin,
I'm so sorry that your original part arrived damaged. I am glad to hear that we were able to resolve this for you and you received the replacement. The information we request is in order to help you get your replacement. We ask for the model number so we can confirm that the part that was ordered is the correct one for your appliance. Some manufacturers request the serial number, or in the case of LG they request pictures. This is to help the manufacturers who see similar problems with some of their parts with certain models of appliance be it a washer, dryer, dishwasher, etc. I apologize for the inconvenience.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Parts were exactly what I needed to complete my own repair. Easy to replace the spray arms myself rather than a service charge to have a tech come out and install."
“Thank you for taking the time to let us know how we did. Your feedback is much appreciated.
Kind Regards,
Johnny
Customer Correspondence Team”
"there products are always a+. the only downside is shipping cost. cost $11.00 to ship from Charlotte, NC to Hendersonville, NC. this was very light part. "
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“We appreciate you taking the time to leave us positive feedback on your experience. We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Chris
Customer Correspondence Team”