"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"The wheel that I received was not the same as the one pictured on the website. It did fit however, so it solved the problem. The end caps did not fit the machine, and I did not attempt to force or alter them to fit.
The video provided a great resource on how to replace the wheel."
"As advertised and fast delivery!"
“Thank you for taking the time to let us know how we did! We are happy you chose us to help you fix your appliance!
Kind Regards,
Kallie H.
Customer Correspondence Team”
"Original valve received with water coil open (defective). Upon contact, the representative was pleasant to work with while troubleshooting and new part was received promptly. Valve installed and worked as expected. Thank you for your excellent customer service."
“We appreciate you taking the time to leave us positive feedback on your experience. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team”
"So I have used your website a couple of times now and I couldn't be happier knowing that your guarantee on delivery is greatly appreciated and I will highly recommend your website to everyone I can talk to that need appliance parts."
“We appreciate you taking the time to leave us positive feedback on your experience. We are happy you chose us to help you fix your appliance.
Kind Regards,
Chris
Customer Correspondence Team
”
"Not only the parts are great, but the delivery time was quick."
“Thank you for taking the time to review our site. We are glad you liked our services.
Kind Regards,
Chris
Customer Correspondence Team
”
"Very fast service, as usual"
“Thank you for your valuable feedback. We are happy to hear you benefited from our services.
Kind Regards,
Chris
Customer Correspondence Team
”
"Next day delivery. Exactly what was ordered!"
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Chris
Customer Correspondence Team”
"Super fast shipping and always a great place to find the right parts, with videos of how to install. Thank you!"
“You are very welcome! We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Chris
Customer Correspondence Team”
"The right OEM parts, at discounted prices, shipped very promptly, and very helpful "how to" video instructions. AppliancePartsPros makes it so easy. The best source."
“We appreciate you taking the time to leave us positive feedback on your experience. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Chris
Customer Correspondence Team”
"They have excellent customer support very helpful with excellent knowledge Base. They do not keep you on hold for more than a couple minutes. If it all they are just very pleasant. They make a real effort to help you and satisfy your needs. Many of their competitors customer service department I refer to as customer disservice departments. I can’t understand why those companies spend all that money on advertising and then when they have proven customers they throw them under the bus.
I don’t I don’t get it. A company May only have one chance to satisfy their customers they need to get it right the first time or suffer the consequences."
“Thank you for taking the time to review our site. Your feedback is much appreciated. We are happy you chose us to help you to get the correct part needed in repairing your appliance.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"I received 3 of the 4 items I ordered very quickly. The 4th item was on backorder and hasn't shipped yet but it's only been a few days. "
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs. As soon as your backorder part becomes available we will get it shipped out to you. I apologize for the delay.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Oven scared my wife. Wasn't starting correctly. Replaced starter. Wife happy."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"I looked up serial #. Watched a short video of repairs. My part came 3 days later. I replaced the part."
“Thank you for writing this review. We are happy to hear you benefited from our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"the ordering procsss was easy peasy. the documentation showed the detail needed to buy this $5.00 plastic part.
It was a new fridge and when I reversed the door handle, one of the plastic blanks that cover the holes broke.
Now, I do not have OCD, but that little stuff bothers me, especially on a brand new appliance.
I am a happy camper now and my eyes do not go directly to that spot on the door anymore. "
“Thank you for taking the time to review our site. We are happy you chose us to help you fix your appliance.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"I found the part, you sent the part in two days."
“Thank you for taking the time to review our site. We are glad you liked our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“We are very sorry for the inconvenience you have experienced with your order! We are happy to hear that the wheels were able to work in your unit, and I have just sent you an email with a refund for the end caps that did not work. We appreciate your feedback and letting us know of the issues experienced so we can get this resolved as soon as possible. We will be here if you should need any further assistance with your order or repair and hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Kallie H.
Customer Correspondence Team”