ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2019-04-26

Great as always

"The right part. Great video "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-26

Great Experience

"The ice maker in my kenmore fridge stopped working. I had used Appliance Part Pros before and always had good luck. I found the new ice maker, and there was a video on how to take out the old ice maker and put in the new one.
I ordered the ice maker, cheaper than i could find it elsewhere, and it arrived in 2 days. It only took me about a minute to put the new one in, thanks to the APP video. The whole process was easy and painless.
I am not very handy, but APP has helped me fix my fridge, my dryer and oven with their do it your self videos!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-26

Good experience

"Best price for the part needed. Arrived as promised. Like the fact that I found a video on how to replace the part."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-26

Made me look good

"Website diagnosed ordered part put it in saved 300 dollars "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-26

Excellent

"Amazing company and delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-25

Multiple purchases - always happy

"I needed to replace my dishwasher basket, with the model number it's so easy to find the part I need. Quick ship and quality product. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-25

Just plain amazing

"The employees know their stuff and they are very helpful. The customer service is fast and efficient. No complaints at all. I would give 6 stars if I could"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-25

Parts are perfect; delivery was a bit problematic.

"Website was quick and easy; price was good. delivery should have gone fine, but didn't. On line chat resolved the problem quickly and completed the order in record time."


Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. I apologize that there was an issue with the delivery of your order, but I'm glad that we could help you resolve it.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-25

Ice is back.

"Looked at video, ordered the part and 10 minutes after receiving the part it was done. "

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

Oven Light Lens

"I ordered an oven light lens around 4:00pm and received the package the next day before noon. Simple and fast."


Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

"Right part and arrived on time!!!!!"


Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

Don't Shop Anywhere Else

"From a well organized website, to easy to use search, APP is a fantastic site. Then you add great prices, and the support... Man the support staff is amazing. Text chat and phone chat is SUPER helpful. Imagine having an appliance support tech available to you (till midnight!) for free! I've fixed my dishwasher and dryer (twice) for under $60, would have paid more than that just to have a tech come to my house."


Rep reply posted 2019-04-26
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

Great

"My cleaning girl accidentally broke our plate in half while cleaning. Thank goodness for AppliancePartsPros.com as I found the exact same piece and delivered in no time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

Bubba

"The part arrived as they said and fit perfect"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2019-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-24

Advantium button top

"One of the button tops popped off my Advantium and was lost. I checked local Advantium dealers who were really no help so I tried "google" and found Appliance Parts Pros. You had them in stock so I ordered a spare as well!! I am very pleased!!!
"


Rep reply posted 2019-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”