ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2019-04-10

Save Time and Money

"Fast Delivery... Great prices on OEM parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-10

Click, click, the parts fit

"Looking for Washer lid parts. Click type, click model, click part. It was that quick, click, click the parts fit. Ordered more after this order and should be the same result. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-08

Southern Bell

"We were referred by a family member. We needed a part for our gas oven. Went to the website - it was so easy to navigate - found and ordered the part in just a few minutes. It came 2 days earlier than the expected delivery. My handy man husband installed it just fine and NOW WE HAVE CORNBREAD AGAIN!!!!!!!!!!!!!!



"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-08

Excellent!

"Exactly what I needed with very prompt delivery! Much appreciated!"


Rep reply posted 2019-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-08

The box inside the envelope was crushed but the product inside the box was still in a little bit of bubble wrap so it was OK.

" Found when I need it quickly, reasonably priced, shipped right away, great overall experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2019-04-08

waiting on the parts.

"I have yet to get the bulbs I ordered, I know it is not the fault of this company, but I can not give an honest review before I get the parts."


Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, your order is scheduled to deliver tomorrow, 4/9. If it doesn't arrive, or if there are any other issues once it does, please don't hesitate to let us know and we'll work to resolve them.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-08

DIY Refrigerator Ice Dispencer Repair

"I was able to easily locate the repair kit I needed on your website. Your pricing was very competitive and the kit included everything I needed to fix my ice dispensers. The how to video helped a great deal. I did the repair in less than 30 minutes and all the parts fit perfectly. I figure I saved about $450 using your repair kit and installing the new parts myself."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2019-04-08

Thermal Fuse

"The thermal fuse worked for four days and then stopped working again."


Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. We do have a 365 day warranty, so we will be happy to replace that failed part at no cost to you. I'm going to have one of our customer service agents reach out to you to get the necessary information to set up that process. I apologize for any inconvenience, but we're happy to help resolve this.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-07

Appreciate the how-to support

"I found the washer part I needed on AppliancePartsPros.com, but the site was sold out of it and it's discontinued by the manufacturer. The site offered suggestions on where I might find it though, and by following them I found the part on EBay. I used the APP.com how-to video to install it -- not easy, but do-able for an amateur -- and no more leaking 17-year-old washer! Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-04-07

always good

"bought an un-needed part with no website photo, needed part was good"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-07

Damn Good.

"Nice. What"


Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-07

Relief...

"Quite well, still working on it, but progressing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-07

good choice

"this isn't the first time I've ordered from these guys. The parts have always been correct and I get them in a timely manner. Thanks."


Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-04-06

items fits perfect

"did not have any issues. Items arrived well packaged.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2019-03-11

Dryer Motor

"The order process is very easy and the part was delivered on time."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-03-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”