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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-10-12

Oven Heating Element

"I wasn't even sure I could find this product, but AppliancePartsPros had it. The price was reasonable and was delivered early. Also, very simple to install. I'm delighted!"


Rep reply posted 2018-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-12

quick service

"It was easy to find the part I needed on the web site. Received my order quickly with easy instructions for installation. "

Detailed Review Benchmark + -
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Rep reply posted 2018-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-12

Washer baffle

"Right part right on time!"


Rep reply posted 2018-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-12

Refrigerator parts

"Very helpful people shipping was really fast too"

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Rep reply posted 2018-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-12

Money Saving

"so far APP has saved me a lot of money and time. "

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Rep reply posted 2018-10-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-12

Dishwasher

"Fast delivery. Parts was as listed and work good. "


Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2018-10-11

still waiting for part

"still waiting for for part"


Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like your order was initially delayed because your credit card company indicated a possible fraudulent charge due to mismatch of billing information. Once we verified that you placed the order, we did release it. Your tracking information shows that your order was delivered on 10/10. If you did not receive it or if there were any other issues with the order, please don't hesitate to let us know, and we will do our best to resolve it. Customer satisfaction is our focus!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

Best serevice known to man.

"Got the correct parts fast and with a good price. When the wrong part was ordered, the return and refund was quick and easy."

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Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

great service, fast delivery

"very helpful phone support and great how-to videos."


Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

parts

"fast service and right part."


Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2018-10-09

Part(s) ordered

"The website was easy to order from if you have a part number or as long as it isn’t a unique part. What I ordered is on back order still"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-10-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize that your part was back ordered when you placed the order. However, it looks like it shipped out and arrived on 10/9. If you have any further concerns now that you have received that part, please don't hesitate to reach out to us and we will work with you to resolve them.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

Quick resolution

"The cooktop arrived shattered, but customer service was quick to put in a replacement order with expedited shipping when it's back in stock. Very disappointed in the delay, but glad it qasnt a hassle to rectify."


Rep reply posted 2018-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. I do apologize that your part was damaged in transit, but I'm glad that we could help you resolve the issue and get your cooktop repaired.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

DIY experience

"got the part fast. it fit, we'reback in business. "


Rep reply posted 2018-10-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

Washer & dryer belts& parts

"Excellent web site, easy ordering and payment. Fast out the door and fast delivery. "


Rep reply posted 2019-05-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-11

Very Fast Service

"Got the right part, very fast."


Rep reply posted 2018-10-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”