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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-10-08

Quick, convenient, quality

"User friendly website, convenient pay, shipped when promised, quality product, exact fit."


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Great

"After looking around we decided to buy from Appliance Part Pros... Our part arrived earlier than expected (thank you for your prompt service) and the price was very good and less then others!
We will order again when we need to!
"

Detailed Review Benchmark + -
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Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

excelent vendor

"Web site is well layed out and easy to use. Quick shipping and part was as described. will be using again"


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Ice Crusher

"looked up by model number but couldn't get to but within 1 number. Found crusher/ice bin for close number. got on chat and ask to get my serial # verified to one of the part I'd found--giving model # used vs mine. In about a minute received verification, ordered part & a couple days later it arrived with standard shipping. Before I even knew it had arrived, My Wife had installed & began using. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2018-10-07

Poor Communication

"It's been 2 weeks since I paid $100 for refrigerator part - part not yet received. No communication on whenI’mgoing to get it. They used to be good - but not anymore."


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize for the delay in getting your order to you. The part was briefly out of stock. To hopefully make up for the inconvenience, we have upgraded your shipping method at no charge to you, so it will get to you quickly. Again, I'm sorry for the inconvenience, and if there's anything else we can do, please let us know.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Professional service

"Very effective, and timely delivery "


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Bosch dryer

"the part was a perfect fit and shipping time was short"


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Great Deal

"Simple help for a complex problem. Good product and timely delivery."


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-07

Great service and fast deliveru

"Part easy to find and fit my refrigerator perfect - it just cost more than I expected for a wire shelf "


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

Ice Maker

"this is the 2nd time in in 5 or 6 years I had to replace the ice maker, are these made in Mexico or some other 3rd world country? "


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

Super service.

"Great help from a online chat with a sales associate."


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

Great place

"Fast easy nice to deal with "


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

As Always, Problem Solved!

"Appliance Parts Ptos delivered my parts very quickly and safely. Parts did what I hoped for. My LG refrigerator lights would not come on. New circuit board corrected the problem. Wife couldn’t be happier. So am I. Thanks APP!!!"


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

The best parts supplier around

"Needed a new pump for my older Maytag refrigerator. Looked everywhere and low and behold Appliance Parts Pros had the item in stock. They delivered as promised."


Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-10-06

EXCELLENT RATING

"OUR PART WAS DELIVERED ON TIME AND WAS IN PERFECT CONDITION. THANK YOU FOR THE GREAT SERVICE!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-10-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”