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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-08-20

My dryer is humming

"Part came as promised and works great. "


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-20

prompt and accurate

"I broke the shelf in a cleaning effort and needed a replacement ASAP- I found the replacement and the price was fair - it arrived on time and I made the fix -- thanks"


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You are very welcome! Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-20

Excellent Service

"I received the wrong part for my unit and I called AppliancePartsPros. I was promptly issued a refund and given the correct part for my unit. The service was professional, courteous, and pleasant. "

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Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-19

Great prices and help

"Everything worked out well. Prices are great and videos heled a lot. Thanks guys "


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-19

As Easy To Repair As The Video Said It Would, Exceeded Expectations

"The parts came a day quicker than expected. The video was extremely useful and matched our experience with the repair. Two minor negatives: the video referred to a set of instructions (not included but not needed because of the video) and it wasn't easy to figure out what the part number for the white grease was without writing down the part number as seen on the video. These are minor negatives. I will definitely recommend your website to everyone and will use it again in the future. "


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-19

Happy as can be.

"Received a day earlier than expected ! "

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-08-19

wrong shelf

"I ordered an upper shelve for my Frigidaire upright freezer that's supposed to be 17 1/2 deep. What I got was the lower shelf that is 15 1/2 deep. The instructions on the page said this was the upper shelf. The numbers were right but when it arrived the protective plastic said lower shelf. The numbers on the packing were correct. It's just one of those poor customer service experiences. I'll keep the shelf just kinda disappointed!"


Rep reply posted 2019-05-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize for any confusion with this order, but please keep in mind that if you ever have a problem with a part you receive from us, please let us know and we will work to resolve it.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-08-19

Everything was great

"Part was perfect and delivery was fast"


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-19

RIGHT PART OEM FIT.. ALL GOOD

"PARTS FIT LOOKED AND FIT LIKE FACTORY PARTS.. ALL GOOD "


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

Best repair parts

"Appliance Parts Pro has meet my needs with quick delivery of replacement parts ranging from a dishwasher with a melted inner door (my fault!) to a squealing dryer that was bushing slides and not a motor costing five times as much. I will always recommend Appliance Parts Pro."

Detailed Review Benchmark + -
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Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

Good price and delivery

"Good price and delivery - easy to find the part on the website and arrived as advertised."


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

Had just the part I needed.

"Just a little in delivering, but acceptable. Good price for the right part"


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

Sick Refrigerator

"Freezer cooled great. Refrigerator portion would not cool. Briefly described my problem on the site and possible solutions led to success. Video certainly helped."


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

Refrigerator Repair

"Parts arrived exactly when promised which allowed me to get my refrigerator up and running again "


Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-18

AC

"Needed to cool my wood shop. The 12,000 BTU + heat was the best deal around and made in US. Install was easy and so far works great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-08-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”