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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-08-09

Very good customer service

"The part I received was perfect. As God as the one that had broken. My order a day later than I thought they committed after my having paid to have it delivered earlier. When I called the customer service line, the CS rep explained that I had submitted my order after 5 o'clock eastern time. I had ordered when I was in the Pacific Time zone. There was no indication that it would be delivered any later than I had anticipated and my 2 day date was confirmed. When I called they explained the policy to me. However. They then immediately refunded my payment for earlier delivery"


Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-09

12 yr old Whirlpool Refrigerator Filter Cap

"My wife broke the cap in the morning and had it found and ordered that day - online and done. "

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Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-09

Excellent Parts source

"Have used Appliance PartsPros a number of times in the past. They continue to impress. Keep up the good work."

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Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Great, very knowledgeable help on the phone

"The ice maker in our fridge died. I thought I knew the part to order, and they were able to confirm the part. They were very helpful with going over diagrams on their website with me while we were on the phone. This helped me to know how to install the part once I received it. The repair went very smoothly, and the part worked!!!! I won't hesitate to call them again if I need to."

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Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Great experience.

"Item was well priced, shipping was reasonable, and it actually arrived the next day!"


Rep reply posted 2019-05-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2018-08-08

Great service.

"Had the part I needed in stock, got it out to me fast! Great service all around!"

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Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Terrific

"Parts arrived as advertised and well in advance of expectation. Thank you! I always use AppliancePartsPros.com - even for our older appliances."


Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Excellent as always

"Right part, good price, fast shipping.
You guys are the best.....as always.
Thanks, Jonas
"


Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

46 year old gas dryer

"Good Service - Good videos for repair - good personnel on the phone: helpful and smart."


Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Have always enjoyed ordering

"Quick delivery and very easy returns. "


Rep reply posted 2018-08-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Kitchenaid replacement

"Ordered the part, it came in two days and I was able to install the part myself. The online diagrams made it easy to get the right part. "

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Rep reply posted 2018-08-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

How-To Video

"My experience with Appliance Parts Pros, was top notch. I found the part easily within the well labeled schematic. The How-To Video showed me exactly how to install the part, when I was very anxious about the procedure, before I looked at the video. "


Rep reply posted 2018-08-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

timely shipping, parts fit exactly!

"Shipping was great, parts were exactly what I needed"


Rep reply posted 2018-08-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Awesome site awesome products

"Love the video demonstration"

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Rep reply posted 2018-08-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-08-08

Frigidaire range F10 error

"By googling the error code Frigidaire F10 error and supplying the serial # for my range, an accurate assessment was given online re which part I needed to purchase to fix my stove/oven. I was quoted a service call of $70.00 by a local Frigidaire affiliated appliance store and told the problem was the clock and it could cost me upwards of $600.00. The part I ended up purchasing through Appliance Parts Pros.com, was a thermostat probe for $36.00, which my son installed, saving me at least $670.00, and the part arrived at my doorstep within 2 days! I'd say that's a good deal! "

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2018-08-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”