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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-05-02

GE Dishwasher

"Got all of the parts needed for the repair and they were exactly the parts i needed."


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Whirlpool dryer

"Looked up serial number of unit. Found the recommended parts on website. The video showed incorrect dryer.
However, I took a chance and ordered parts. Instructions that came with parts did not match my whirlpool dryer. i managed to figure out repair. That parts I ordered did match my dryer. Satisfied customer.
"


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Is there anybody that does it better!!

"Best in the biz for my money!"

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Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

everything was perfect

"parts worked and fit great"


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-05-02

very good web site. Very good help over the phone.

"Only problem they couldn't help me trouble shoot the washer motor it self. I still haven't gotten any one locally that could test the motor. Appliance parts pro far exceeded my expectations "

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

The perfect part arrived

"I love this website. It is easy to find parts that I need to keep my appliances working perfectly!"


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Excellent parts and service

"No problems finding what I needed and the answers to my concerns. Fixed it right the first time. The website is an excellent source of info. I was asked why I didn't buy local. I responded they have a large mark up and no answers to my questions, only reply was; just bring it to us and we will fix it for you. Not a chance in h#\\!
Thank you AppliancePartsPros
You have a permanent customer.
"

Detailed Review Benchmark + -
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Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We appreciate that you chose us for your appliance repair needs and we're glad that we could help you out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Exceptional service

"Have been using Pro for years very dependable and quick shipping"


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We appreciate your repeat business!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Dishwasher part

"It was exactly as described and was delivered befor estimated delivery date."


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

Perfect again

"Exactly what I wanted and needed."


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

"I was very surprised at how quick the parts were delivered to my home! The project worked out real nice. 100% satisfied with the parts & service."

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-04-30

Slow shipping

"Still waiting on Delivery after a week. Part delivered in 8 days, selected economy shipping 3-6 days."


Rep reply posted 2018-05-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Your order shipped on 4/23 and, per your tracking information, it looks like your order is scheduled to arrive today. If your order does not arrive as expected, or if you have any other concerns, please reach out to us and we will work with you to make it right. We do strive for 100% customer satisfaction.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-01

Didn't arrive on time

"Paid Extra for shipping but item didn't arrive on Monday as it should of, checked tracking and should be here tomorrow not happy I needed those parts on Monday.

I was contacted by Cheryl T and they refunded my shipping which I think was totally awesome don't see that kind of response from most online vendors so changing my review to 5 stars they deserve it and thank you Cheryl T.
"

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services
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Overall customer service

Rep reply posted 2018-05-01
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Standard shipping option, which does arrive within 2 - 5 business days. We apologize that the estimated arrival date our shipping calculator was inaccurate. We have issued you a refund on your shipping cost, which should process back to the card you used to place the order within 3 - 5 business days. We apologize for any inconvenience this may have caused you, and we hope that it helps make it right.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-05-02

Solved my problem.

"The part I ordered was great, came fast but I would have bought it off Amazon if I had the choice due to shipping. I simply needed a small metal piece (door stopper) which I could not find anywhere but here. Shipping almost cost as much as the part itself which is fine but this is one of the rare times I've bought anything that wasn't on Amazon since they didn't have this in stock."


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-05-02

busyboy

"i order it it came very quick work well
"


Rep reply posted 2018-05-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”