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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.30/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-04-22

Good experience

"Part was easy to find and delivered on time. "


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-22

Part Received

"Part received when promised and it fit!"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-04-22

Overall my experience with AppliancePartsPros has been very good.

"My only issue is that the part I have ordered continues to fail causing continued replacements. That is very frustrating as a knob on a stove should not continue to fail this often, especially for a Kitchenaid. Thanks, "


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize that your part has failed multiple times. However, keep in mind that AppliancePartsPros.com does have a 365 day warranty. So, if the part you purchased for us does fail, let us know, and we'll replace it at no cost to you!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-22

Delivered just as promised.

"Website was great. Kept me from ordering the wrong part. Received product 2 days before estimated delivery date. Would definitely order from this company again."


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-22

Oven gasket

"Good product fast shipping"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

A-OK

"This will be first stop if i need another part.
"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-04-21

Plenty to choose from

"This company has hundreds upon hundreds of parts. The key is to know the serial number for your appliance. They tell you on the web site how to find it. My new part fits and operates properly.
"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

Quicker than calling a repairmen.

"I found my part on the site, placed the order, received the part, and installed the part quicker than having someone come out and see the problem. I got such a good price, that I even bought a spare one if ever the part is discontinued. Thanks "

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Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

Part worked fine in our 50 year old range

"8 inch electric range unit went out with a flash and sparks. Replacement for AppliancePartsPros was good price, works, and delivered on time."

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Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

Awesome job, AppliancePartsPros.com

"I ordered a part to repair my washing machine. I also asked questions of tech support for help in troubleshooting. The tech was friendly and thorough. I will definitely shop here again."

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Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-04-21

Thanks

"Only had part of what I wanted, but good people"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. I apologize that we didn't have all the parts that you needed, but I'm glad that we were able to do what we could to help you with your repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

Great

"From start to finish they were GREAT to deal with - fast delivery
"


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-21

Spot on

"From log in, finding the parts to the very fast delivery and the easy to follow videos Appliance Parts Pros are exactly that...professional."


Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-20

You Can Do It Yourself and Save $$$

"I used the video provided which walked me step by step through disassembly and reassembly of the ice bin. It’s actually a lot more complex than you’d think with the ice crusher assembly BUT no worries. The video has all the tips you’ll need. I replaced the water/ice valve assembly the same way when it froze and split previously. Used my savings from doing this for lobster/champagne for two. "

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Rep reply posted 2018-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We're so glad that you found our repair videos helpful! We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-18

EVERYTHING YOU COULD POSSIBLY NEED

"I LOVE Appliance Parts Pros. I own and manage 25 apartment units; and I am always needing to replace something on an appliance to make it perfect again for my tenants. Appliance Parts Pros. has NEVER let me down. They always have what I need, even things I didn't even think were replaceable. APP makes my life as a landlord so much easier, and keeps my tenants happy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Rep reply posted 2018-04-19
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T
Customer Correspondence Team”