"I purchased a large rug and several outdoor cushions on 6/5/2015. The cushions arrived and so far are great. The rug was oversized and came by truck delivery. After receiving it I discovered the color was nothing like the catalog and called to return. They said trucking co. would contact to arrange pickup. After 2 more calls over 1 week trucking co. picked up (unscheduled, I was lucky to be home) on June 29. Credit card was charged for all purchases on 6/5, as of today, 7/31 I am still awaiting the full credit for the rug, I realized I would not be reimbursed for shipping but they are withholding 15% that I was promised would be credited on 7/22. I received some credit (on 7/27) after numerous calls. Explanations over the 6 week ordeal were they had to wait 3 weeks from pickup date to check with trucking co. and file a report to track the rug, it would take 3-4 days for credit request to go through, they were very busy with the Holiday, etc. I am still waiting on $92 credit for something they had charged me on 6/5....will not ever order again."

"Terrible customer service representative. She did not listen to what I was saying at all. She just kept repeating the same "answer" to my question over and over without actually listening to and understanding my question. Her "answer" was no help whatsoever. I won't shop at Ballard again. "

"What a nightmare. I will never purchase from them again.
We purchased a daybed. They shiped the bed without the screws necessary to put it together. I had to make at least five phone calls to them to get the screws shipped successfully-- responses from Ballard included: we never entered your request for screws into the system; that bed doesnt need screws (it does); screws should have been the box (they werent); ok, we shipped you new screws; ooops, it looks like we never actually shipped them; etc. Just horrible customer service. We finally got the two screws needed three weeks after we got that bed itself.

After all that, once we were able to put bed together, we realized it looked ridiculous. The description online said it was great for a home office, as it would work equally well for client seating during the day and a convenient place to put guests at night. This thing was so high off the ground, I needed a stool to get on it. The only client that would ever sit there could be Lily Tomlin as Edith Ann (think: oversized rocking chair).

I had to go through a bit of a review process (submit pictures, etc) to even get a return approved, because it was allegedly "custom" -- white twill fabric daybed, custom?-- but eventually they approved it. My return was approved on May 7, 2014.

I spent the next couple weeks calling Ballard repeatedly to get authorzation for their delivery company to make the pickup. Finally, we got something scheduled by May 22. I took the day off from work to wait for the driver, who gave me a window of 12-5. He never showed. Someone came out the next morning to pick it up. That was May 23, 2014.

Today is June 19, 2014 and I still have not received my refund. I have called multiple times over the past three weeks, asking for eta. Each time I have been told: it's not in the system yet, give it a few more days, these things take time. Today I spoke with someone who said it looked like the return was just never logged. The represenative I talked to today entered it, said it had to go to another department, and that it would take up to 48 hours, not including weekends of course.

So, when all is said and done, I have wasted at least half a dozen hours of my time on this one return, which, assuming Ballard actually acts on their statement, should finally be processed next week. Over six full weeks from the date I requested a return. Just absurd. There are too many GREAT GREAT GREAT companies out there, who bend over backwards for their customers. Don't give your hard earned money to Ballard. "

"Spammy spam spam. You say you don't want email or mail catalogs, yet, they send you just that. No means no. And you expect us to give you more money? "

"

We purchased a Baldwin sofa and Baldwin love seat from Ballard Design on 9/7/10 for $2474.93.

The support spring and frame gave out almost immediately- and we are not 300 pound people.

After much complaining, they were replaced in July 2012.

The structural problems occurred with the replacement items. And we have had to stuff many bed pillows under the sofa and Love seat pillows so we don't hurt our backs.

On 4/15/14 we complained again and asked for a refund or replacements. On 5/28/14 a Ms Tuttle of Ballard said they would do neither.

Being over 65 years old, I feel that Ballard Designs is taking advantage of senior citizens.

Stu and Diane Williams
Palm Harbor, Florida "

"Horrible service, they screwed up everything from the order shipment to the return. I had to call them 10 times and have yet to receive a refund for the over $3,000 we spent on deck furniture that we had to return due to mold... "

"I purchased two identical lights from Ballard Designs. One was in perfect condition, but the second light came with a glass shade that was the wrong size for the light. I called customer service and was told that a replacement shade would be sent to me. After not receiving a replacement for 10 days I called customer service again. At that time I was told I would have to pay for a new light and I would be refunded when I returned the original. Fine, I paid for a new light. The replacement came and again the shade wasn't the right size. I called customer service again and they ordered a replacement for me and assured me that they would have the manufacturer make sure the shade would fit. I received the replacement light from the manufacturer and for a third time I received the incorrect shade. I finally called the manufacturer directly instead of dealing with Ballard Designs and spoke to someone who could actually help me. The manufacturer sent me a replacement part and the lights look great. I called Ballard for a refund since they failed to credit me back the $160 that I was charged for the replacement (why would that be easy?). Of course I was told that a credit could take 3-5 days even though they received the return a week ago. I'm sure I wouldn't have received a refund if I hadn't called. When I asked if they could give me any other refund since this has been going on for almost 7 weeks I was told (by a manager none-the-less) that they could give me a $25 gift card. I spent $400 on two lights from these guys and I was given the run-around for close to two months. The only way this problem was even solved was by me calling the manufacturer. How is a $25 gift card to their terrible company an appropriate refund for the 5 phone calls and two months of this nonsense?

I'll never buy from them and I've instructed my interior designer friend who told me about this company to stop purchasing from them."

"I spent a lot of money on some table bases that were not delivered. The customer service reps tried to tell me I had the date and time wrong (of course I did not). Then they refused to transfer me to a supervisor, claiming they were busy catching up from the holidays and not accepting calls. I was disconnected twice; called a total of 9 times trying to find out why the scheduled delivery did not happen. I was finally told that the driver (you mean there's only ONE to make deliveries?????!!) called in sick. Yet no one called customers to reschedule. My delivery was rescheduled for Saturday by the freight company again, whose rep guaranteed me it would be done in the afternoon, so I made arrangements again to have someone available to receive the items. No show and no call - again. I cancelled my order and wrote to the leadership at Ballard in Ohio (headquarters) detailing the horrible experience - and demanded the return of my money. NEVER order from this company! I wish I had found the customer service and delivery reviews before purchasing from them. NEVER AGAIN!!!! BEWARE."

"Horrible company, Their product look like crap and they kept changing the shipping date for my items. I order one month in advance and they never sent me my items. This is a fraudulent company with the worst customer service!"

"What a load of incompetent, inept and unprofessional people Ballard Designs are. Trying to order online for a delivery to Australia found that they had no secure payment system, quoted me shipping to Canada and finally delivered the goods to Bayside NY. Only 10,000 miles away.
After 28 years in business and a number of years online ordering I would not like anyone else to suffer this way so Don't use them they are crap."

"Do not do business with Ballard Designs. Ballard Designs will never grant a refund. They will claim that your order is a non-refundable custom order even though the order itself says nothing about that. They will also claim that every item included in what they characterize as a "custom" order is non-refundable, including previously-manufactured metal items."

"DO NOT RISK AN ORDER WITH THIS COMPANY. The service department is inept and indifferent if anything goes wrong on your order. I ordered an IN STOCK sofa in August. (My receipt is proof)After 2 weeks I called to check delivery date and my nightmare began.Only after threatening a LAWSUIT 60 days later was my sofa finally delivered. 60 days, 12 supervisors (beware - the supervisors provide only 1st names - try asking for "Susan- the supervisor I spoke to at 2:01 pm on Thursday who said she would get back to me that same day and today is Tuesday the following week and she hasn't" and the operater tells you "Which Susan - we have 12 supervisors named Susan".And so it goes for 60 DAYS!!! I spoke to 14 one named supervisors, spent 30 hours total on the phone.(I work part time and had the freedom to spend that kind of time on following up my order - how many of you could invest that kind of time "on hold" and explaining your problem over and over and over to the next supervisor? Anyone?)Had Ballard been honest from the beginning and told me the item was in fact NOT IN STOCK I would have had the option to order from someone else. Instead they strung me along until it was too late. When the sofa arrived no one from Ballard followed up - no apology - NOTHING. BEWARE OF ORDERING WITH THIS COMPANY. MISINFORMATION( a nice way of saying they string you along with lies until your next phone call) is their MO. Shop elsewhere. "

"Do yourself a favor and do not order from this company. My first order was placed on August 23rd and has still yet to be shipped. My second order (what was I thinking) was just placed on Monday. Item shipped but to wrong address, spent 32 minutes on the phone with them and today received a call from the trucking company but with yet another wrong address. After a half hour on the phone with customer service yet again, I was told someone would contact me within 48 hours! The shipping fees were not as I was told and was charged 240.95 for items I have yet to receive from August. SHOP ELSEWHERE"

"I have ordered many items over the last nine years. Most of the time I have been pleased with the items and service. However, it can be uneven in both categories. Recently I tried to get information about a $1400 leather recliner I had purchased in 2005 that had broken. At the same time, I placed a new order. I have had nothing but one run around after another in the last two weeks. Emails and phone calls have resulted in promises of return calls, but I have heard nothing. I'm left confused about their attitude. I have decided to not use this site again."

"Ordered a rug thru the website. It arrived in just over a week, however it must have not gone thru any Quality Control at all. There were over 15 missing stitches that were very obvious in the Safeih Rug. They appeared as small holes all over the rug. I was issued a return label for UPS and was expected to drop it off for shipment. I called customer service to request a pickup as I live 15 miles from the nearest UPS store. Customer service set up a pick up with UPS and it was picked up in one business day. My dissatisfaction stems from the lack of any tracking numbers being issued when the order is being shipped. In fact my original order never changed, always showing in progress. Having dealt with other online companies I feel this is a real problem with Ballard Designs, the lack of any tracking information what so ever."