"I do not think they should be rated so ridiculously bad, as I have never had any problems getting my stuff from them. Certainly...everything about how they handle things is simply slow...EVERYTHING IS SO FREAKIN SLOW!!! But in the end...everything has made its way to my house and they really do have good deals sometimes which is what really matters to me. If I want something fast I don't order it from Buy.com though..."

"I was promised a $50 rebate for this memory card and will apparently never get it. I have also followed email links from BUY.COM which advertised a good price but then never showed that item...like a bait and switch. I will never buy from these people again. "

"Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review. Delete review."

"As others having been waiting for the $50 rebate for Connect3D 2GB SD Card for more than six months, I am very disappointed at Buy.com, which does not look like a responsible company by the way it treats its customer.
"

"I was among many others cheated by Buy.com with $50 rebate for Connect3D 2GB SD card.
Very bad retailer."

"Bought Canon SD1000 for my G/F.
Arrived 2days faster than projected delivery date from Fedex tracking website.
Great price after coupon.
"

"Bough Jabra BT350 Bluetooth Headset at $20 which was a good price but the item arrived with many scratches and the ear hook is broken. This one of those "Special Returns Policy" item which means NO RETURN! They don't even have the manufacturer contact link for this item."

"Buy.com will not honor advertised rebate. Hundreds of threads on this topic have sprung up in last few month. Hundreds of customers got stiffed for $50 to $200+.

Avoid Buy.com"

"Buy.com sent an email about a 2GB USB drive for free after rebates. The product price was higher than similar items but with the rebate was quite attractive. Rebate was accepted but was not paid out. On query Buy.com sent an email explaining they had the power to bypass rebate center and send refund but were refusing to do so. Apparently they had initial refunded a few customers but were no longer willing to do so as there were many people having problems. Buy.com will not stand behind their rebate offers if there are problems. However, Buy.com is happy to keep the extra money they got from a higher than average priced item."

"Buy dot com cannot be trusted. In early 2007, they offered several Connect3D products as "free" after rebate. After six months, Connect3D is failing to pay these rebates and Buy dot com is giving their customers the run-around. They started issuing refunds to the first customers that complained. When they became overwhelmed with complaints, they stopped paying. Don't forget, this was an exclusive Buy dot com and Connect3D rebate which greatly increased sales for Buy. Buy dot com took all the profits and let their customers unknowingly assume all the risk.... Buy dot com does not seem to care about their customers."

"Very Dissatified.

I have ordered a Targus wireless mouse and they sent an used one with scratches on it. I contacted them via email and they refused to refund my money and take the item back. Moreover they advised me to contact the manufacturer. They cheated me literally. PLEASE NEVER BUY STUFF FROM THEM. The free shipping is another gimmick. Oh boy, so many cheats out there in the cyber world. Never get tempted by seeing their deals. Big time cheats. I am thinking to file a complaint in consumer forum."

"I used to order from these guys all the time...BUT other sites have better prices on most items these days, customer service is a PITA to get in touch with. Couldn't even find a phone number published on the site. I actually had to Google "buy.com phone numbers" to find it.

The last 2 times I ordered they failed to put the company name on the shipping label, even though there is a company name on that address in my account. With FedEx or UPS, when shipping to a business, no company name means the package doesn't get delivered. I notified them of this error months ago last time I ordered, but it was never fixed. Today I talked to a supervisor there. She said the best she can do is call FedEx for me. Geee thanks, like I didn't already call them myself. How about fixing this MAJOR bug in your software.

Needless to say I will never order from them again. The free shipping is kind of offset by the fact that packages always arrive late, and I have to call the carrier myself to give them a company name in order to get it delivered at all."

"I ordered a $150 speaker from Buy.com. It didn't work. It made a massive hum. I asked them to replace it. They refused saying I didn't keep the original packaging.
I didn't want the package. I wanted a working speaker!
You have been warned.
Don't do business with Buy.com. "

"BUY.COM offers many promotions with manufacturers rebates that when they go unfulfilled, BUY.COM reuns and hides. If you ever need customer service, get ready to endure either e-mail response bots, or I hope you can speak Hindi. DO NOT BUY FROM BUY.COM!! I'm sorry I did, for sure"

"Purchased an item from Buy.com that came with a rebate for $50. Buy.com failed to due it's due diligence with respect to the manufacturer's ability to honor the rebate offers. When the manufacturer went out of business, Buy.com offered a $10 gift coupon instead of honoring the rebate. Don't buy items from Buy.com if they come with a rebate for any company that is of questionable background (i.e., if you haven't heard of them before). Buyer beware."