"It took over a week to notify me that my item was on backorder. It has seriously delayed my work. I placed 2 seperate orders at newegg at later dates and have received the items before they have even shipped from buy.com! Very poor experience."

"In February, I ordered a Connect3D 2GB SD card for $50 with a $50 rebate. I promptly filed for the rebate but never received it. Calls and e-mails to Buy.com go unanswered. I complained to the FTC, the US Postal Service, the Better Business Bureau and the California Attorney General. Buy.com responded that they are not responsible for the rebate---despite the fact that they advertised it, sold this product for well above the normal price, and profited from all the people who were roped in. A few days later I got an e-mail saying that Buy.com was crediting my charge account for $50. I don't know which of my many complaints prompted them to issue the credit. I do know that most people won't go to all that trouble, most people therefore will probably not get their rebates and Buy.com will reap the rewards. Caveat Emptor!"

"Order originally placed December 12 2006. The item shipped was incorrectly advertised. After 31 emails, four phone calls (2 over 2hours) and 5 months, I was finally able to receive a refund. I'll never buy from them again, regardless of the price of the item. Every stated deadline was exceeded by a factor of at least 3x. (Refund promised in 5 business days took 5 weeks - emails went unanswered for 6 days). I strongly recommend you buy elsewhere. Their service was never great, but their prices were good enough to compensate. Not anymore. If you've had problems, contact the Better Business Bureau."

"Do not order from BUY.COM. Internet Sites with such terrible customer service like this will falter believe me. I placed an order for an LCD and it is now on hold. I called two days later and the customer service represenative said that it would be released that afternoon. Four days later it is still on hold so I call and they say that it is standard operating procedures to put certain orders on hold for up to 5 business days, to verify information. Once that information is verified it can take up to 3 days at the warehouse before it is even shipped. When I asked why it takes so long, I was told in a rude manner that it was standard operating procedures and they could do nothing to assist me, even though I was already told four days ago that it would be released that afternoon. I advise all to shop elsewhere even if it costs you a few extra dollars. They really have the worst customer service I have ever experienced on the internet and that is saying a lot!!"

"Half of my order (or should i say 1/4 of the $$$ of my order) arrived as expected... the other half has yet to be seen, yet it says on FedEx tracker that It has been successfully delivered. Buy.com send me an email stating:

"In case you want to wait for the item to be in stock, please inform us, such that we can update the claim accordingly."

Yet when I told them that I was willing to wait, they refused to allow me to change my claim."

"Very poor Inventory tracking system. They show most of the products as available and then later cancel the order. Placed 2 orders in last few weeks and both of them got cancelled saying that the item is no longer available. They shouldn't allow the order if the item is not available. "

"Ordered two items from Buy.com. An international plug adapter and a pouch for my digicam. My pouch never came. When I tracked the package it had gone to some address two towns over that I've never heard of. When I contacted Buy.com they insisted that was the address they sent it to was correct and refused to refund me the money or send me the item. That's impossible since I ordered both items at once and yet the adapter got to me. Somehow they screwed up and send the pouch to the wrong address and now I'm out the money."

"Ordered SanDisk 4GB Cruzer Micro USB 2.0 Flash Drive (sku: 202557402, unit price: $51.25, $30 rebate, $10 Google Checkout bonus) on 5/28/07.
Buy.com web page said "In Stock: Usually Ships in 1 to 2 business days".
My credit card was charged on 5/29/07.
As of today (6/1/07), the order status is still "Sent to Warehouse".
Emailed Buy.com Customer Support today to enquire and got (in part) the following:
*****BEG QUOTE*****
We apologize that the delivery of your order is taking longer than expected.
Due to a setback from the supplier, item # 202557402 on your order is currently on backorder.
We update our web site once every 24 hours.
Occasionally, items run out of stock before we can update this information.
We are working on providing more frequent updates in the future.
Currently, we do not have an estimated time of arrival for your item. You will receive an email from us once the product you ordered ships.
*****END QUOTE*****
No bona fide honest retailer should charge a customer's credit card when it is not in a position to fulfill an order, as in "we do not have an estimated time of arrival for your item"!!!
Stone age system as in "we update our web site once every 24 hours"!!!
Dirty "we-suck-your-blood-and-we-apologize" business trick as in "We apologize that the delivery of your order is taking longer than expected."
Do I have to say anything more???"

"Ordered a secure digital card 8Gb. As always the item was shipped in a timely fashion. The price was the lowest I could find from a reputable seller. I've never had anything but great service from this company. From order to delivery - 1 week. "

"Buy.com canceled my order without letting me know why."

"Unbelievably PERFECT! I purchased 2 laptops from them paying over $4,000 in total. They processed the same day and the product is delivered to me on the NEXT day. Better than what I was hoping and even wishing for! Thank you Buy.com

***

I spent the whole last week to get the same from mwave.com. But I had to give up trying after mwave canceled my 7th order with no luck. Each time they put a hold on my credit card but luckily my limit was high enough to order from Buy.com.

I noticed Buy.com had them in stock and their price was much better than mwave (with coupon). I worked with Buy.com two times before for smaller purchases. Once I paid $15 and the other was for $350. And actually I was quite happy with the service I received. I hoped they'd be good this time too. Well, they were not just good, but also amazing!

On Friday night 7 pm, I placed my order at buy.com. As they clearly wrote on the website, they don't process credit cards at the weekends. And you know this Monday was the Memorial day. Still, I called them two times (one on Friday and the other on Monday) asked if they could do anything to expedite my order. BOth were really polite and they told me that their processing department was closed and I had to wait till Tuesday.

I just want to thank the last CSR whoever she's as she was exteremely polite and she did everything she could to help me. So the first (+) rating goes to their customer service at 1-800 number.

It's Tuesday and Tasha Eastman emailed me and asked me to email/fax my card, ID, and signature. They got a 2nd (+) rating there since there's a direct person to deal with. A person who read my email properly, paid attention to what I'm saying, and responded back to me immediately. There's their 3rd (+).

E-mailing the documents back (rather than using a fax which I don't have at home) was very convenient for me. Once again, since there's a direct contact you don't have to worry about who is seeing/getting your personal ID, and credit card info. I gave them their 4th (+) there.

I received a confirmation email saying my order is accepted THE SAME DAY and the request sent to warehouse. The 5th (+) is for fast and 6th (+) is for trouble-free credit card processing.

The warehouse usually takes 1-2 business days according to their website. But it was on the SAME night, I received the shipment confirmation with the tracking no's. They got their 7th (+) rating for the fast warehouse service and 8th (+) for the accurate website stock info.

I received my laptops TODAY, 1 day earlier than scheduled date (here's 9th (+)) and everything looks as promised and expected (and 10th (+)).

***

In short, got the best possible deal and saved $250 in a $4000 purchase, talked to their helpful customer service, dealt with their understanding and responsive processing department, and got amazed with the shipping and delivery times. Once again, Buy.com did a fantastic job and didn't disappoint me. Hence, I am giving Buy.com 10+ out of 10 in addition to my special thanks."

"this is not the first time. buy.com has good prices with rebates, but they also jack up prices when purchase orders are flooding in because of the low price listing on bargain sites, or when there's google checkout rebates. It's been a trend. Also you better pray that there's no issues with your order, because if you need to contact the customer service for any reason, you get automated responses that are often if not always irrelevant to your issue. While each of those messages are signed by a customer representative, it seems as if you are just talking to a machine that doesn't understand any complex messages. So far in my more than a dozen contacts with the customer service, none of them were resolved, and I just get standard responses that basically says they can't help me and go read policies. There's no customer service number, and the best response I got in their auto respond email was: "if the matter is of urgency, we can email you our customer service number" without any instructions on how to request that number. Brilliant, eh? You can't help but become demeaned by buy.com if you ever need "service", because they made sure you can't get any."

"Buy.com has absolutely NO customer service. I have placed many orders with them based solely on saving money, but I can no longer reward them for intransigent and non-existent customer service policies. After canceling an order placed at Christmas time, I immediately canceled it well before it shipped. I was assured that while it might ship anyway (which it didn't for at least another week) that I could just refuse shipment. It shipped (no surprise for this is what they do in every case apparently), and I refused as directed. It took five months to finally get credit back on what they charged my Visa. This is just one example of many problems I have had with their totally "off shore" customer service department. No complaint is ever forwarded to anyone higher than someone who picks out a form letter response to your trouble, and you will be left contacting your credit card company in order to see satisfaction of any kind. Stay Away!"

"I ordered a pair of Creative speakers on May 18. The price was well below any others I saw for the product. I received a prompt confirmation email and my speakers shipped on May 21 and I received them in great condition on May 23--this was with free Fedex ground shipping.

I would recomment Buy.Com to anyone and will use them next time."

"I've ordered from them before but this is the first time I had a problem. Last Friday(5/18) I ordered a case and a Motorola bluetooth earpiece for my new Blackberry, anyway I get an email Friday nite telling me they processed my order and shipped it out, great. The next day the tracking # updates and I try and track it but all it says is "Billing Information Received" which basically means they printed a label for your package but UPS hasn't picked it up yet. So I figure UPS doesn't udpate tracking over the weekend, I'll check back mon. So Monday I check, still same thing. Then tues I check, still same status. Now I'm getting a little concerned, they charged my card on Friday and it's Tuesday and it hasn't shipped yet and it's not like I ordered some hot item it was just a case and an earpiece. So I sent an email to them and got back a generic response telling me "We understand that there has been a delay in delivering your item. However, since you chose Ground Shipping as the shipping option for your order, it is still too early for us to file a lost shipment claim." delay?? it never left their whse, so I kept sending e-mails explaining that it never left and kept getting the same response. I was getting frustraed and tried calling and got no where, then today Thursday I called and got a Customer Service Manager, and expalined my situation and first she tried to get me to wait a few more days for it but I told her UPS didn't have my package, they never picked it up. Also I forgot supposedly they had shipped my order from their NY whse and since I live in NY UPS only takes 1 day when something is shipped in the same city. Then she asked me for my # so she could call me back, so reluctantly I gave it to her. 15 min later she called and told me that I would have to wait another week for them to investigate and they would let me know, then she asked me what I wanted either a replacement or refund. I told her neither I want what I ordered by tomorrow or my money back, she said I would have to wait for them to finish their investigation. Screw that if I don't see a package tomorrow I'm calling my bank and disputing the charge, my bank will put the money back right away. Their Customer Service is the worst I have ever dealt with, It was obvious UPS never picked up my package, so ship me another one. They wouldn't, not sure if I would ever buy anything expensive from them too much of a risk."