"Posted item for sale and cancelled order 2 hours after placement. Very unhappy customer!"
"I still have not received my order and do not expect to receive it as it was cancelled for who know why. If there was any error on their part then they are yet to acknowledge it."
"My order got cancelled with no particular reason and no email and no explanation after being "send to warehouse to be fullfilled""
"I was a bit wary of buying from these guys, seeing their record here, but the price was low enough (speaker system was $20 less than anywhere else), that I decided to take the risk.
And it all worked out perfectly! I placed the order on a Saturday night, the order went through either on Sunday or Monday, it shipped (I choose the free 7-9 day "slowest possible" shipping option), and it got here the next day -Tuesday!!"
"They had a sale on 50 Memorex AA batteries for 9.99, free shipping. It was on backorder when I ordered it, but they said they would not charge my credit card until it shipped. I was doubtful that I would ever receive it. Sure enough, I received it in under 2 weeks, and my credit card was charged at that time. Very easy and good transaction! Couldn't ask for more!"
"I ordered two items:
sku: 10380494
Pinnacle Showcenter Wireless G - Digital Media Player
sku: 10389799
Altec Lansing GT5051 - 5.1 PC Multimedia Speaker System - 6 Channel SR
Later I decided to replace the 2nd item.
Buy.com customer service told me I couldn't just change the items, and I need to cancel the whole order and place an new order, and both items are back-ordered.
So I asked them to cancel the whole order and placed an different order online.
But later I found only one item was cancelled, the other one already shippied.
I feel their online ordering system is lousy and not accuracy and the customer service is not helpful. "
"Tried to order a 512MB CF card. While playing with shipping options (before confirming the purchase), the site said I needed to log in (again). When I did my shopping cart was empty. So I went through the process again, selected a shipping option and confirmed the purchase of one card.
Later that day I received TWO confirmation emails, for two separate purchase transactions! I immediately logged back in and tried to cancel one, but after two days both shipped.
When they arrived yesterday I refused to accept one of them (per customer service instructions). If I don't see a charge-back on my credit card within a week I will formally dispute the charges.
I used to have a very high opinion of buy.com, but this experience has made me reconsider.
(update 8/15/2005) 8 days after I refused delivery I received an email indicating I would receive credit. a couple of days later a credit for the full amount of the incorrect item appeared on my credit card."
"Over the many years that I have been ordering from Buy.com I have always had excellent experiences. And so it was with my latest order; ordered on July 7, it was shipped on July 7, I received it on July 9. That's pretty darn good, considering the shipping was FREE! All my many previous experiences were similarly good. Maybe I have just been lucky..."
"In short, Buy.com shipped a damaged dvd to me, but will not replace the product since the original price has increased. They want me to cancel the order and reorder.
Long Description:
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1. On April 12, 2005, I purchased a dvd from buy.com, which arrived cracked. The RMA process was easy and I sent the dvd back.
2. I was then notified the product was on back order.
3. After several weeks, I checked buy.com's website to see if the product was in stock, and the website said yes even though the status of my order still remained back ordered.
4. I emailed and called buy.com with the inquiry of what the real status was and got repeated responses that the item was out of stock. (The CSR's sound offshore and answers seem scripted.)
5. Finally, I just ordered another dvd to prove to buy.com that the item was really in stock and got the order fulfilled in 2 days.
6. When I called to get the difference back between the current price and what I originally purchased the dvd for, I was told that the order was cancelled by the manufacturer because of the price increase. (since when was this possible when buy.com holds the inventory).
7. As of today, the website still says my order is on back order and every time I call, I am told to cancel my original order."
"Shipping was very fast and cheap. The packing was OK but could have been a bit better. "
"Absolutely No Problems...quick shipping great price...Bought a pair of 5.1 speakers, and recieved less than 1 week later. Have had overall good exp. with Buy.com"
"After waiting almost two weeks for shipment of product, I received wrong product and I am leaving the country tomorrow. So, there is no chance for replacement. On the other hand, to return wrong product I have to pay shipping. What a mess!!!"
"I had bought a Margi Presenter-To-Go module to be able to make presentations from my Palm PDA. I could not get the product to work on a regular basis as the SDIO plug-in seemed finicky. I was apprehensive due to the reviews I read here about returning to Buy.com, but I filled out the on-line return form and sent it back using their pre-paid label. Within days of their receiving the item back, there was a credit back to my card. I was happy with their service."
"I have bought many times from Buy.com over several years with good results. Not always the lowest price but usually good selection and dependable delivery at fair price."
"I cancelled this entire order immediately after Buy.com cancelled one of the items on the order (something they apparently do quite often). This was within one hour of placing the order. Buy.com shipped the order anyway (several days later). I was told by a CSR to refuse the package, which I did. Multiple phone calls have not yet resulted in their crediting my account. I will not buy from Buy.com."