"the buy.com web site claimed the computer item would ship in 1-2 days it never did it was held in "processing for 3 days" then I cancled the order because it was never shipped, as I had paid for the two day shipping (5-days total?) not worth it, I also tryed to use a firt time client coupon/discount code, that was always rejected. And there is not a phone number to call if you need to talk to a live person!"
"Excellent customer service and very fast shipping. Great store."
"Duplicate order appeared with the other order. The order windows closed on its own after reviewing the privacy policy leading me to believe the order did not go through so re-log in and place the order again. Tried cancelling online and email. Order was still sent. Email several times with no repsonse. No customer service phone number can be found on the site. No responses at all. Have to sent back the duplicate order and paid for the return shipping charge. This site has no customer service and the web pages do not work properly setting up traps for this to happen."
"I ordered a ti4200se GeForce AGP card from buy.com. . .seemed like a good deal, then I get the package: its a GeForce4 MX440se, a very pale comparison to what i ordered. So, in calling up buy.com (they hide their phone number VERY well) they simply said that the "manufacturer" is out and that they can give me a full refund. VERY VERY SHADY! BUYER BEWARE! buy at your own risk. . .and if you have trouble, call them @
***-***-**** (7am-7pm M-F and 8-12 Sat, MST)
it will get you through MUCH faster than waiting around for them to possibly reply to your email!
that was my first and last time buying from buy.com"
"My buy.com diary...
This store is pretty ridiculous, I don't know why I even shop there any more. Sometimes they are fine, other times they are not.
"Just when I thought that I was out they pull me back in." I always say I won't shop there, but I get a coupon or see a deal and I end up ordering something.
March 5, 2004:
One particular time I ordered a 128mb memory stick. After I ordered it the price dropped a couple bucks the next day. I asked for a credit because of the drop and they refused because prices change daily. Normally I wouldn't mind but it was only a couple bucks. The customer service is pretty horrible, they use a lot of "canned" responses and its hard to get "real person" answers from the service reps.
I'm not a huge Amazon.com fan, but they at least would give you the refund if you notice the price dropped on their site after you bought something.
And Newegg.com doesn't give you refunds if their price drops but their service and prices are just above and beyond all other stores that I don't care about that.
Buy.com, on the other hand, should be doing everything possible to keep customers.
On another order, an item I ordered went on backorder (hours after my order) even though their site listed it as in stock for the next 2 weeks. So I emailed them about that and they gave me some helpful info and they said they would "fix their site", but what made me laugh is at the bottom of the email (which is supposed to show my original email) there was somebody else's situation and the guy was fed up with buy.com from the conversation it seemed. Made me laugh and I know I'm not alone, especially after reading their reviews here!
March 14, 2004:
Still no word on my "back ordered" item which has interestingly enough shown a status of "in stock" on their website since the time I ordered on 3/13/2004. Customer service is still of no help and provides canned, innaccurate information. Sent them another email, waiting to hear from them.
August 16, 2004:
I ended up ordering a couple items since I last updated this review, and aside from things being late/out of stock everything seemed OK, until I wanted to order something with a coupon. I decided to get the Microsoft MN-740 wireless adapter from buy.com using a coupon. It ended up being "On Order" so a couple days later I cancelled it. I then get an email saying my coupon was cancelled! But my order status on the buy.com website was accurate. Then, the next day I get a shipping notice for the item I wanted to cancel! But I was charged full price, no coupon. I emailed them and they told me their "new" policy is that you won't get free shipping if you use a coupon. So, even though my order went through with both coupon and free shipping and to this day my account status still shows the coupon was redeemed with free shipping, I was billed for my order without the coupon. Part of me just laughs and says "friggin buy.com", but another part of me gets angry. One of these days I'll learn my lesson, and I think that day is very near.
After spending probably thousands of dollars with buy.com since they opened shop, I am just about done with them.
There are some people that are lucky and never had a problem with buy.com. But most, as you can see from internet reviews, have some sort of beef with them.
"
"Ive purchased from Buy.com several times over the course of 3 years. Last purchase was ink for my printer.
Ive always found Buy.com to be a quick shipper with decent prices.
Never had to return anything, so I can speak to customer service with returns. Overall I would have to rate Buy.com as a solid A."
"I attempted to buy a 128mb xd picture card for $60 Buy.com sent me a Lorex video suveillance system ($400-$500 resale price). I requested return authorization (RMA #869333) and sent it back. They have the merchandise and my money and I am informed that they allow the warehouse 5-7 days, then 7-ten days to credit me or send the correct item!!! I will not use them again!!"
"Purchased a set of Yahama speakers and when received, the box had 2 left speakers. Submitted a claim for replacement that was denied saying it was a returns issue, not defective product. They took longer than the stated 5 days for that reply pushing me beyond their return policy limit.
I have no satisifaction of the issue and no way to contact a real person. Avoid buy.com! I should have listened to the low rating they have here."
"I've bought many items at Buy.com.
low prices & fast delivery...but
Watch out for your credit card here!
Don't hit that $10 buck off your next purchase!
I did and entered my email.
When I found it wasn't anything I wanted,
I tried to stop and closed the window. TOO LATE.
"By entering my email address and clicking YES, I have read and agree to the Offer Details and authorize Buy.com to securely transfer my name,
address and credit card information to Reservation Rewards for benefit
processing."
They started billing my credit card $7 a month!
It several months before I realized where they got my billing from!
Are they that desperate to decieve you into
unwanted purchases?
I will no longer patronize Buy.com for using such
practices.
"
"I've never had any problems with buy.com and have used them more times than I can remember, in fact I only checked them here to see what a "good" retailer would rate as compared to others. I'm not sure why they're rated so low, their prices are good and the service I've had has always been good. I've never tried to return anything though..."
"All went as expected........Will shop here again.
Thank You"
"I'm still to upset to talk clearly about this, so I'll just post my email thread. My suggestion? Don't buy buy.com.
[email to buy.com]
I am appalled that it took over three months for you to respond to my email. I had almost written this off as a bad experience, but this email takes the cake. Not only it it explicitly clear that you do not care one whit about the satisfaction of your customers, but you also don't care about repeat business.
I tried to present an opportunity where you could not only make the situation right by me (your customer), but also make a few extra dollars in the process. Instead, I will purchase my replacement routers somewhere else, and shall refer this matter to my legal department if I do not receive an acceptable response within 10 business days.
Rest assured that if I need to resolve this issue through the judicial process, I will post my experience with your company on epinions.com, shopper.cnet.com, bizrate.com, nextag.com, shopping.com, and any other comparison site that lists your company's products. I will also send a transcription of this email to the editorial department of every major trade magazine I can find.
Rick Colette
(408) 244-xxxx
****@****
On Mar 18, 2004, at 4:18 PM, Buy.com Customer Support wrote:
> Hello Rick,
>
> Thank you for contacting buy.com regarding your extended
> warranty. For replacement or repair of your product, please
> contact the warranty
> support center at ****@****, or call ***-***-****.
> When contacting the support center, please provide your
> name, telephone number, email address, and contract number
> (if available). Please feel free to contact us should you have
> further questions.
>
> Have a great day!
> buy.com
>
>
> Original Message Follows:
> ------------------------
>> From: ****@****
>> Subject: Re: order 17327673
>> Date: January 6, 2004 5:03:12 PM PST
>> To: ****@****
>>
>> Greetings,
>>
>> I ordered two routers with VPN tunnelling capability to
>> replace my existing routers. When I couldn't get them to
>> work with my PIX firewall, I tried to find a telephone number
>> for somebody at buy.com and couldn't, so I contacted
>> Linksys directly for support. After spending six weeks going
>> back and forth between Linksys and Cisco trying to resolve
>> the problem, they finally agreed there must be a
>> compatibility problem between the two products, and they
>> would look into it further. Neither company could offer me
>> any indication of when the problem might be fixed, but it
>> won't be anytime in the near future.
>>
>> I have sincerely tried to make this product work as
>> advertised, and it wasn't my fault that the process took
>> longer than 30 days. Both companies suggested that I
>> return the product to the place of purchase to exchange it
>> for a different product.
>>
>> Since I have tried so diligently to make the products work in
>> my environment, and I still have all the packing material for
>> both routers (and I purchased the buy.com extra warranty), I
>> would like to ask that you escalate my request for an
>> exception to the return policy outside of your support
>> organization (I understand that support is contracted by
>> buy.com to your company) to someone at buy.com for
>> review.
>>
>> Since I still need to purchase replacement routers with VPN
>> capabilities, I would be happy to return these devices for
>> credit, rather than a refund.
>>
>> Please contact me at (408) 202-xxxx (my cell phone) to
>> discuss this matter further.
>>
>> Thanks,
>>
>> Rick Colette
>>
>>
>>> On Dec 26, 2003, at 11:19 AM, Buy.com Customer Support
>>> wrote:
>>>
>>> Hello Mr. Colette,
>>>
>>> Thank you for writing to us.
>>>
>>> We are responding regarding your order #17327673.
>>>
>>> We apologize that we cannot honor your request for a
>>> Return Merchandise Authorization number (RMA#). As
>>> stated on our web site, our return policy is only valid
>>> within 30 days of the product's shipping date.
>>>
>>> However, some product manufacturers offer warranty
>>> replacement or repair services. You can contact the
>>> manufacturer by visiting their web site below.
>>>
>>> http://www.linksys.com/contact/contact.asp
>>>
>>> Thank you again for choosing Buy.com and we look
>>> forward to assisting you with any additional online
>>> shopping needs you may have.
>>>
>>> We appreciate your business.
>>>
>>> Sincerely,
>>>
>>> Customer Support
>>>
>>> "
"buy.com was unable to process my credit card order efficiently.
They sent me an email requiring me to click on a link in the email to resolve their problem -- for security reasons, one should never click on a link in an email.
buy.com then failed to respond to my request for customer assistance with their problem.
Since the transaction had become more of a burden than it was worth, I tried to cancel the order and get on with my life. I was unable to cancel order through their cancel order page because the cancel order page did not display properly in my standards compliant browser.
I had to email them again to request cancellation of the order. Haven't heard back yet, but I told them if they send it, it will be refused and the charge will be revoked. I'm keeping all the records of this fiasco in case revocation is necessary.
All this headache for a $27 order? No, thank you."
"I ordered TRENDnet’s TEW-229UB 11Mbps Wireless USB Network Adapter and received it 3 days later, that's fast, specially for free shipping!
I've purchased multiple items from buy.com in the last 2 years and all of my experiences have been great. Fast shipping, great packaging and good products. I can't give BUY.COM anything less than A++."
"Purchased 5 items over a 2 month period. Two items carried a $50.00 rebate. Havent received either rebate. Have contacted the company several times and always get the typical canned responses. "your rebate is being processed". Its been 13 weeks and no rebate. One purchase of the five, the company sent the wrong product and wouldnt take it back. it wasnt until i threatened legal action that they took the item back. This is an absolutely awful company to deal with and customer service is terrible. Im in the process of filing complaints with consumer affairs (consumeraffairs.com) and the States Attorney Generals office (http://caag.state.ca.us/consumers/mailform.htm). I would suggest anyone else having problems with this company to do the same.
also, this is the last 800 number for buy.com that i was given for their customer service dept.
1-***-***-****"