"I've done a good amount of online shopping, and this is the worst store you could ever buy from. They don't even have a phone number on their page, so the consumers can get in contact with them. I order a HDMI cable that was on special, and buy.com refused to give me the discount price. I tried to cancel it, but they didn't let me. Thats a store that will never see my name again."

"I ordered a USB flash drive on Oct 24 and have not received my order as of Dec 4. Emailed them with no response other than the automated. This will be my last order."

"Shipping / Processing time is incredibly slow. I ordered on 11/23, and they didn't process it until the 26th. They shipped on the 27th, but they have this convoluted setup where UPS works with the post office.

Long story short, instead of it taking one day (maybe two) for something to go from IL to MI, we're on day 10 with nothing.

The price wasn't bad, but there's a reason I rarely order from Buy.com, and this is it. Unless they're literally giving away something awesome, I doubt they'll see any more of my money."

"My order confirmation came right away. Got a shipping notice a day later. Got the order 3 days later. No problems.

Made it very easy to get my rebate information for all the eligible items.

No problems with any of the items.

Pricing was great (free after rebates). "

"Very bad shipping policy it has been 26 day for the item and it has not arrived yet. this is not my first time with buy com the worst. they might have a cheaper prices but you have to wait for ever"

"Not happy at all with the service they provide. I purchased a product off their ebay branch and it took 2 days before any word of my order being received and then it took 2+ emails to get them to send me my tracking information in which it contained nothing about the name of the shipping method. I had to manually figure it out (turns out it was USPS) and their website's paypal order status checking feature is terrible. It DOES NOT WORK. Worst experience with an online retailer. I should have paid the extra bucks for newegg.

EDIT:
The review above mine is false. The Borat movie is manufcatured to look like a counterfeit copy for comedy purposes. I could not contact the reviewer so I decided to edit my review."

"Do not buy from BUY.COM!! I ordered this video card on the night of the 26th with express two day shipping so it would arrive around the same time the other items I purchased from newegg.com would. I ordered 12 items from newegg.com on the same night with the standard free 3 day shipping, the order was received by newegg on the 27th and they arrived at my house on the 28th! WHERE IS MY ITEM FROM BUY.COM???? OH what order?? Oh that order, it isn’t late (they told me) because budget shipping would make it arrive on the 1st of December, I SPECIFICALLY SAID IN ALL SIX OF MY E-MAILS THAT I HAVE EXPRESS 2 DAY SHIPPING AND I INCLUDED MY RECEIPT AND I REPEATEDLY ASKED TO BE CALLED ON THE PHONE, NO CALLS JUST AUTO REPLY E-MAILS TELLING ME I WAS WRONG. I will never buy from buy.com again. I can not emphasize this enough, newegg.com gave me the best prices and all my items came one day after I ordered them at no extra charge, AND THEY HAVE A PHONE NUMBER!! DO NOT BUY FROM BUY.COM "

"Ordered MP3 player; paid for quick shipment and 4-5 day delivery guaranteed. 7 days has passed; I have not received the product. It is useless for me at this point, I'm traveling and cannot take product with me. This is very unreliable retailer."

"I bought the Panasonic TH-50PZ700U - 50" Widescreen 1080p Plasma TV from buy.com. Got the TV after 4 days with mint condition. I will do business with buy.com in future.

The only negative is it took 35 minutes to get a customer service representative. "

"Order number# 35926230. Order a Maxx Digital Explorer 2, with confident and tried it out, navigator does not work, no sound,mp3 shown nothing,no video, whole thing is defective,then I tried their return link and it said I am not the buyer, then I switch to Customer support link and fill out the problem and all details, it took them 2 days to send me the same link that does not process and I called them and they hang up on me and I email them again 4 times and I got the same link that cannot process, and tell me my order's (Box) has been opened so it cannot be returned,it went on like this about 1 whole week with no resolution, they use every possible way to avoid responsibility of defective product, but on their return policy it does allowed products to be return within 14days,but on their link, they just don't let you process.So they took their time to reply to you so you can passed the 14 days return time frame. They also just show their telephone to place order and hide their customer service number.And if you use google check out, then they said you are not the buyer even you provided all the order number and transaction number,right now I have to file a dispute matter to my credit card company:Chase Bank, and hope they can help to resolve this problem.This is the WORST COMPANY in US I have ever seemed, thank to this web site, now I learn to check on this web site before I buy. I think every one of us being SCRAM by buy.com should file a compliant to FTC and BBB.They cannot continues to cheat the consumer like this. BBBBBBAAAAADDDDDDD Company, terrible customer service, buyer beware,I
think that's how they get rid of the defective products, IT IS A SCRAMMMMMM !!!"

"Awful awful customer service. After placing an order that hadn't been shipped 5 days later, I called to cancel it. Had to wait 30 minutes on the phone to talk to a customer service representative. She couldn't guarantee anything but would put the request through. 2 days later they decided that they couldn't cancel the order and shipped it, the DID, however cancel the coupon I used and so charged me (and my credit card) more than I authorized them to for without my permission. Now my options are to try to be there when UPS delivers so that I can refuse the item, or to go through the RMA nightmare process with them to get my money back. "

"What a mess. I used Google Checkout to make my purchase at Buy.com and EVERYTHING was a mess. The good news is I finally recieved my full refund for an order that never shipped. The bad news is that it took over four emails to buy.com to get them to fix it. The integration of Google Checkout with Buy.com is horrible. I love Google, but I strongly do not recommend using it with Buy.com. After you place your order, buy.com even tells you they may not be able to give you an accurate order status for purchases via Google Checkout...What???

Buy.com's customer service sent me conficiting emails and even emails that showed that had not read my messages I sent using their online customer service forms. I finally had to file a complaint with the Better Business Bureau and the California State Attorney General's Office."

"This website sucks, if you order something and changed your mind, it is almost impossible to contact customer service to cancel. I purchased a scandisk sansa refurbished and it broke in less than 2 months. After waiting for 30 min to talk to a cust. rep. they told me that they can't do anything about. Thank god for my credit card company which takes care of these things. I am in dispute with them right now for the charges.
Don't buy from that site. Simply said, try newegg.com. more expensive but better customer service. "

"Bought from them several times and have been pleased."

"I ordered a Lacie external hard drive from buy.com. Two weeks passed and I never received my order. I called many times and no one ever picks up the phone. Stayed on hold for 30 min. several times and never got an answer. I tried to cancel my order and they told me their not sure if it will go through. This stores customer service is a joke. Saving a few dollars is not worth the hours you will spend trying to get your money back when they screw up."