"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Fast quick shipping fixed problem "
"I ordered a CPU for a Honda that had a $66 core. There was no paperwork provided to return the core despite the fact I had the box to return it. Without a return label or information on how to ship the core I ended up paying $66 more than I should have.
David"
"Quick shipping, great product, great price."
"I’ve waited almost 3 weeks for my headlights to ship back to me, I don’t understand what’s taking so long all of a sudden. They two 4 days to ship to me the first time."
“Thank you for sharing your experience with us.
I understand how frustrating it can be to wait for a refund, especially when the initial shipping was so much quicker. The delay in processing returns can sometimes be due to various factors like shipping back to the warehouse and processing times. From what I see, the product is already in transit, FedEx tracking #778001686483. Estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"A grocery store that has plenty of selections of items for cars and accessories"
"Service is horrible. Wrote a email and no response "
“Thank you for sharing your experience with us.
I'm really sorry to hear about your experience, and I understand how frustrating it can be not to receive a timely response. It's our goal to provide excellent customer service, and I apologize if we fell short in your case. I encourage you to reach out to us again, either through email or by phone, so we can address your concerns and assist you further. Your feedback is valuable, and we're here to help make things right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Item came much quicker than expected."
"Ordered
Received
Installed
Look great"
"It's been about a month and a week, still my order is being processed. Still haven't received. Use to come to this site all the time for my other cars. Never has it took this long. "
“Thank you for sharing your experience with us.
I understand your frustration with the delay in receiving your order, and I sincerely apologize for the inconvenience this has caused you. It’s disappointing when expectations aren’t met, especially when you’ve had positive experiences in the past. The new estimated shipping date has already been emailed to you. Thank you for your patience during this time.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"got sent the wrong part that was advertised on the webpage. useless for my car and very slow customer support been 23 days and counting and still the refund hasn’t been made"
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience with receiving the wrong part. I understand how frustrating this situation can be, especially when you’re counting on a part for your vehicle. We are currently working with the manufacturer on getting this resolved. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Purchased a tailgate trim for my truck - did NOT get what the website reflected in the picture. Due to 30 day return policy this company would not accept a return, they did however issue a partial refund and credit towards future purchase."
“Thank you for sharing your experience with us.
I'm really sorry to hear about your experience with the tailgate trim. According to our system, the order was placed for SAA® RT57320 - Polished Lower Tailgate Trim, the product matches to the image on the product page and that's the item you received. Unfortunately, we will not be able to accept the return of this product as it is out of 30-day return period, I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Súper rápido y buena atención "
"Great stuff an right price."
"CARID "ALWAYS" HAVE EVERYTHING THAT I NEED AND HAS IT DELIVERED FAST."
"Wrong part was initially sent, but CARiD worked with the manufacturer and resolved the issue. "
“Thank you for sharing your experience with us.
I’m sorry to hear that you received the wrong part. I understand how frustrating that can be. If you haven't already, please reach out to our customer support team so we can assist you with the resolution. We want to make sure you get the correct part as quickly as possible. Thank you for your patience as we work to resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm really sorry to hear about the trouble you experienced with your order and the core return process. It sounds frustrating not to receive the necessary shipping label and paperwork for your core return, especially when you were prepared to return it. The Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”