"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Parts arrived when promised and in good condition."
"My wheels came damaged and it's been a month since delivery and I'm still trying to replace it. Customer service is slow to respond. I need this wheels to drive my car and it takes forever to get replacement. They also told me to spray paint the damaged wheels to show them proof I will not use them. They already came not usable and I had to buy spray paint just to show them proof, who's going to pay me for this. Waste of money and time. Not ordering from them again "
"I have used CARID.com several times now. They are my go to for hard to find items. A great example is that GMC quoted me $1100 for a rear tail light, lens only. CARID got me one with bulbs and wiring harness for around $300. I love that I can save vehicles in my profile, and never have to worry if I got the right part."
"Missed delivery not happy"
“Thank you for sharing your experience with us.
I'm sorry to hear that your delivery did not arrive as expected. I understand how frustrating that can be. From what I se, all ordered products were shipped as scheduled. As for the transit time, unfortunately, it is out of our control, I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Complete Disappointment. paid 4k received nothing still waiting month later. customer service non existent. Stay away from this place if you value good service and good products keep moving and find someone who actually cares to treat you like your money and patronage matters. CARID will NEVER see me as aa customer again. "
“Thank you for sharing your experience with us.
I’m really sorry to hear about your experience. It’s frustrating to pay for something and not receive it, especially after such a long wait. I understand how important it is to have reliable customer service and timely deliveries. Your feedback is invaluable, and I want to assure you that we take these situations seriously. We are currently working on getting the status updates for your order and as soon as we get updated information, we will contact you back right away. We truly appreciate your feedback as it helps us improve our service.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The first day a bulb burned out. I couldn’t believe it and I thought it was a short. Then today the other side burned out. I got the electrical circuit tested and it checked out okay.
For a week I was near the Gulf of Mexico and when I left the area I had the vehicle washed and noticed the chrome was turning green and it was very difficult to remove, and still needs polishing. The original grill looks like new even after 10 years.
For the price the quality is poor. "
“Thank you for sharing your experience with us.
We’re truly sorry to hear about your experience with the bulbs and the corrosion on the chrome. It’s frustrating when a product doesn’t meet expectations, especially so soon after purchase. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Was more than great in every thing "
"needed inner fender liner for caddy your price plus shipping was 1/2 of other vendors"
"Excellent quick shipment quality product the stitching and all."
"My hood came in damaged and it is very disappointing because I didn’t have the time to return mine and order another one but I will say that the team read my original review and got back to me. I was surprised that with the amount of customers they have, they still took the time to respond. That was impressive. They did work to help rectify the problem a little. So, still not a 5 star but this changes my review from a 1 to a 4 star. Thank you Carid for the follow up. Much appreciated!"
“Thank you for sharing your experience with us.
I'm really sorry to hear that your hood arrived damaged and that you're feeling disappointed with your purchase. It’s understandable to be frustrated when something doesn’t meet your expectations, especially when you’re short on time. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The trunk was on a major delay, no problem. The hood came in broken. Not a huge issue. These things happen, but I’ve yet to receive an email about the return on my broken hood and any kind of shipping information on a new hood. Somewhat disappointing for the amount of money spent."
“Thank you for sharing your experience with us.
I understand your frustration with the delay and the issue with the broken hood. It's definitely disappointing when things don't go as expected, especially after investing in quality parts. The replacement order for the damaged hood will be processed within the next 2-3 business days. You will get an email with the tracking number within 24 business hours of the shipment. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Easy to navigate and order. Price was fair"
"I was looking for side rail covers for my 2008 Silverado. They difficult to find anywhere else. CARiD has the exact product I need at a competitive price. The products shipped quickly and arrived ahead of schedule. My only concern was the cost of shipping. It seemed a bit steep."
"I was about to return items and it would have cost me morre money than I spent. Thry offered a gigt card to cover my expense."
"I love the fast shipping and great product. "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I’m truly sorry to hear about your experience with the damaged wheels and the difficulties you’ve faced in getting a resolution. It's understandably frustrating to have to deal with such issues, especially when you rely on your vehicle. Your feedback about our customer service response time is invaluable, and I apologize for any delays you've encountered.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”