"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Really bad experience with you guys Package was not shipped on time representatives not able to help at all"
"I own a body shop. So I have to order a lot of parts. I must say, this is the first place I come to and Check inventory. I love them. Also customer service is amazing!"
"Great selection value price "
"I was sent the wrong sized truck bed liner. I have to fight to tell them they provided the wrong size, not that I selected the wrong size. The last update I received is that I’ll get a reshipped item confirmation in 3 business days. That was nearly 2 weeks ago. This is such a joke."
“Thank you for sharing your experience with us.
I’m truly sorry to hear about your experience with the wrong sized truck bed liner and the delays in communication. Please know that we want to make this right for you. The new order is scheduled to be shipped out on 9/04. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Actually it's been 29 days and still no information on when I will get them ,talked to customer service twice and the woman I spoke with tried to explain ,something that was very hard to understand and promised me email updates ,I have not received anything yet I have been charged for my purchase.,and my wheels weren't backorder. Hope this is resolved soon never thought it could possibly take this long"
“Thank you for sharing your experience with us.
I understand how frustrating it must be to wait so long for your wheels and tires. Your experience is not what we strive for, and I apologize for the inconvenience this has caused. We are currently working to have your order shipped as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"User friendly, shipped on time."
"fast quick and easy one of the best companies I used "
"The item was delayed to the 29th, yet I have still not gotten the product. Have not received an update at this time. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. I understand how frustrating it can be not to receive your product on time, especially when you're eagerly waiting for it. From what I see, your order has been shipped and is currently in transit to you, estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Grills as advertised..fit perfectly, very simple install and they look great! Fast service..I would buy again from this seller "
"Easy & Fast. Wouldn't hesitate to do another."
"Everything was great. Thanks!"
"fast shipping! Looks good on my lancer"
"Easy web site , great price, and super fast turnaround time with the shipping , and I've already installed the parts for a perfect fit ."
"Purchased a set of brakes and rotors but purchase the wrong ones. Sent them back and it took the manufacturer way too long to inspect the product so I could purchase the right one. Canceled the whole purchase all together."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the returns process. It can be frustrating when things don't go as planned, especially when it comes to getting the right parts in a timely manner. While we strive to work with manufacturers who provide efficient service, delays can sometimes occur. Your feedback is valuable, and I will make sure to pass it along to our team to help improve this process.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I needed a special VHT paint. Grainger sent the wrong paint TWICE! I gave up and used CARiD and the VHT Grey Paint was delivered within 2 days. Yippee!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience. It's frustrating when shipments are delayed, and we understand how important it is for you to receive your order on time. I apologize for any inconvenience caused by our representatives not meeting your expectations. Your feedback is valuable, and we'll use it to improve our service. If you would like assistance with your order or if there's anything we can do to help rectify the situation, please let us know.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”