"They are extremely responsive. I definitely would buy from them again great people to work with."

"I want to feedback to CARiD on a recent order for a replacement WAI wiper motor. It arrived in the factory WAI box, so I was assured it was brand new, and it was offered at a best price with minimal shipping cost. It fit perfectly and performed perfectly upon immediate installation. I really appreciated the part I received. A highly rewarding purchase that helped me save money while remedying a maintenance issue on my vehicle.

I prefer OEM or name brand parts for my vehicles. I've ordered thru CARiD several times, I get exactly what I want every time and they are assured to be original and new name brand parts. Pricing is always very competitive and customer service is excellent. I felt I should feedback to show my praise and satisfaction with CARiD parts availability, pricing, and prompt deliveries. Greatly appreciated, thank you.

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"Confused at some point of the process of knowing where my order was being shipped and all the info I have access to such as tracking and communication about my purchase was confusing because I checked my order after being shipped and it never showed the correct or expected information about it. Also, I was missing an item that shipper never say that it wasn’t shipping because I was getting its very own lug nuts. But at the end very happy and satisfied that I received my order. "

"Great support on working out an issue. "

"when ordering it goes well but the return process is slow, they do not update you on return and when contacted its give us 2-3 days which turns to weeks but in the end they do get the job done and i am happy with the results, just keep the customer updated so you dont feel like nothing is happening."

"Buying from Carid , is just as easy as buying from Amazon. I get a great product with great service."

"I initially had to call about the ordering process, and was helped by a very nice and patient woman that helped me order the product I wanted. She verified the product I was ordering snd what vehicle it was for... when I received the product, it was the wrong product for my vehicle. I called customer service again, got a really nice dude and helped me with my return.
I am waiting to hear that they got my return so I csn call and hopefully reoder the correct product for my vehicle. "

"The customer service is unorganized! I would like to return the purchase. It took a long time to arrive. The experience with the customer service team has led me to not want to purchase from them ever again. "

"Needed the product to enable a family member to get int and out of the vehicle more easily. Product arrived in good condition and was relatively easy to install, in my driveway, with a floor jack and jack stands and a few simple hand tools. The installation took longer than the 40 minutes advertised, but it was the first one I've installed so I spent a lot of time reading and re-reading the directions. So far, the results have met my expectations."

"I’m very frustrated you guys put me through a lot of stress and I will not be ordering from you again"

"I wasn’t sure exactly which product I needed, so I reached out to online customer service. The gentleman was very helpful and was able to let me know which product I needed. The product arrived, I installed it and looks great."

"CarId has had my returned product for over a month and still has yet to issue me a refund. Product was unused and original packaging. "

"I placed an order, it was suppose to be delivered on Saturday. The following Tuesday, I received an email stating that the part was not available and the order was canceled. I don't think that I will be dealing with CARid any more. Thanks"

"Order shipped out quickly. To no fault of their own, item arrived damaged. A quick phone call and the replacement was shipped out. Overall good experience. I would recommend them for all of your automotive needs! John F."

"This has been a terrible experience I’ve emailed you guys plenty of times due to me receiving the wrong size rims and tires and haven’t gotten a response. At this point I’m ready to just do a return instead of an exchange so I don’t have to wait for the right ones. Some time off compensation is necessary for this terrible service "