"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I needed a special VHT paint. Grainger sent the wrong paint TWICE! I gave up and used CARiD and the VHT Grey Paint was delivered within 2 days. Yippee!"
"Easy to do business with CARiD.
My Hummer is 18 years old. GM no longer had the replacement part I needed.
CARiD had it in stock, shipped it quickly, I had it in a few days and my
vehicle is repaired.
I could not have had a better experience.
Thank you.
Arnold
New Orleans, La."
"Carid has a huge selection and fast shipping with good prices. I will shop again."
"waiting 6+ weeks for an order that never came........."
"5STARS!!!!!!!!!!!!!!!!!!!’nn"
"I've purchased several items from CARiD over the years and I have never been disappointed with the quality of my purchase. "
"Didn’t ship for over 30 days and was “in stock.” They had my $1400 for over a month. Finally got them to cancel order. Will never use this business again. "
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience with the shipping delays and the frustration it caused. It’s understandable to feel upset when expectations aren't met, especially when you’ve already made a significant purchase. From what I see, you decided to proceed with cancellation. The full refund for your order has already been issued. I hope you'll reconsider and give us another chance in the future, as we are continually working to improve our processes and customer service. Thank you for sharing your feedback.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I can’t give an honest review due to the fact that my order was placed at the end of July and unfortunately as of today 29Aug24 I am still waiting on my parts to get delivered. "
“Thank you for sharing your experience with us.
I understand how frustrating it must be to wait for your order, especially for such a long time. We strive to provide timely deliveries, and it’s disappointing to hear that your experience hasn’t met those expectations. We are currently working to have your order shipped to you as soon as possible. Your satisfaction is important to us, and we want to resolve this situation for you as quickly as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"if i receive my package i will give it 4 stars but i’ve had to wait 6 weeks probably more for just an email saying they don’t have them in stock so i have to wait another 20 days to maybe see if i can even get it."
“Thank you for sharing your experience with us.
I understand how frustrating it can be to experience such a lengthy wait for your order. It’s disappointing to hear that you’ve had to wait so long for an update, and I can see why that would affect your experience. Since the product is manufactured, sometimes it can take more than initially expected. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Good experience, Good price, shipping was reasonable, and received item quickly. Good communications. "
"Simple, precise and fast delivered. My Ford Escape part came to me without problems as far as France... Thanks a lot !"
"I accidentally ordered the wrong part. There was a no hassle return!"
"Just a few minutes it’s done"
"I purchased a headlight from here. It was defected when I received it. I called the company and I was issued a full refund. Great customer service."
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience with the defective headlight and the difficulties you've faced in obtaining a resolution. According to our system, the full refund for your order has already been issued. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I had a delivery issue that I gave feedback about. I was happy that I eventually got my purchase and that the company vowed to address the issue with the shipping partner while also evaluating their own process for service disruptions of that nature. In addition to addressing the issue, I was touched that I the store extended an effort of good faith to keep me as a customer. Will update with additional purchase experiences
"
“Thank you for sharing your experience with us.
I understand how frustrating it can be to deal with delivery issues, especially when it's out of your control. We're sorry to hear about the experience you had with FedEx and the inconvenience it has caused. Your feedback is valuable, and we'll work to address these concerns with our shipping partners to improve the process. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm really sorry to hear about your experience with your order. Waiting for such a long time can be incredibly frustrating, especially when you were looking forward to receiving your item. From what I see, the new estimated shipping date has already been emailed to you. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”