"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Good and came in nicely
And it came in on time"
"Ordered and received within 4days"
"My experience was great got all the information I needed received my purchase fast. Wheels fit and look great "
"Two times tested and very good experience. Thanks a lot "
"Your company was the only one that I found to have the correct fit. Good Job Guys!!"
"Excellent service! Definitely recommend you! "
"I ordered a part but it would take longer than anticipated so I had to cancel . Customer service and ease of canceling my order were fast and easy . I will definitely be using Carid for future purchases "
"Thank you for all the information "
"The item I ordered came damaged, too large and too much of a hassle to return. The item could still be used so I installed. Update: The customer service team reached out, apologized for the inconvenience, and gave me a partial refund along with a gift card. It seems like they really care about service so I bumped them to 5/5 stars. I will likely order again from them knowing they actually care. "
"After I pay for the rims I want I was told that carid charge me for the rims that supposedly have but in reality card don't have it. Today is September 3 and I was told since last month that I will receive my rims in September 9. Let's see if that real happens. I won't recommend no one to buy rims from carid."
“Thank you for sharing your experience with us.
I understand your frustration regarding the delay in receiving your rims, and I sincerely apologize for the inconvenience this has caused you. It's disappointing to pay for an item that isn't available, and I can see why you would feel let down. From what I see, the estimated shipping date for your wheels is set on 09/09/2024. You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have always found shopping and buying items on CARiD great even when I've changed my mind and need their help returning or changing the order. "
"Just how it was described "
"It started off with me ordering a dash cover for my most recent vehicle purchase.
I was contacted by a person wanting to know my vehicle make, model, year, 2dr, 4dr and dash composition.
It ended a few days later with me being asked for photos of my dash board. I sent the pics and about a week later my new dash cover arrived.
The End....
I'm very pleased after all this. "
"Really bad experience with you guys Package was not shipped on time representatives not able to help at all"
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience. It's frustrating when shipments are delayed, and we understand how important it is for you to receive your order on time. I apologize for any inconvenience caused by our representatives not meeting your expectations. Your feedback is valuable, and we'll use it to improve our service. If you would like assistance with your order or if there's anything we can do to help rectify the situation, please let us know.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I own a body shop. So I have to order a lot of parts. I must say, this is the first place I come to and Check inventory. I love them. Also customer service is amazing!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear that your item arrived damaged and didn't meet your expectations. It's frustrating to deal with issues like this, especially when it comes to installation. While it's good to know that you were able to use it, I understand that you expected better quality. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”