"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I placed an order, it was suppose to be delivered on Saturday. The following Tuesday, I received an email stating that the part was not available and the order was canceled. I don't think that I will be dealing with CARid any more. Thanks"
"Order shipped out quickly. To no fault of their own, item arrived damaged. A quick phone call and the replacement was shipped out. Overall good experience. I would recommend them for all of your automotive needs! John F."
"This has been a terrible experience I’ve emailed you guys plenty of times due to me receiving the wrong size rims and tires and haven’t gotten a response. At this point I’m ready to just do a return instead of an exchange so I don’t have to wait for the right ones. Some time off compensation is necessary for this terrible service "
“Thank you for sharing your experience with us.
I'm really sorry to hear about the issues you've faced with your order. The return paperwork for the wrong products will be provided within the next 3-5 business days.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"He people who help me set my package together great and knowledgeable, shipping another matter package came late by weeks apparently do to one of the rims being damaged which is ok but no notification or call to let me know and the extra caps arrived late also they forgot o ship them to me but sales people awesome."
“Thank you for sharing your experience with us.
We're glad to hear that our team was helpful and knowledgeable while assisting you. However, we apologize for the delays and lack of communication regarding your shipping issues. Your experience is important to us, and we understand how frustrating this situation must have been. We are actively working to improve our communication and shipping processes to ensure a better experience in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"CARiD went over and above on delivering the product. Bought a mid pipe and muffler by Walker. Perfect fit, good quality. Thank you CARiD for the exceptional service. "
"I ordered a draw at its hitch for my 1999 Ford Ranger pickup. The delivery was quick and the installation went perfect with no issues."
"Pleasant phone manners and took care of problem immediately "
"Parts were easy to locate and purchase. The delivery time was excellent! Will use again."
"Had gift certificates that didn't come with user friendly instructions. Fortunately, customer service helped me utilize both certificates and order a product my husband truly wanted. He was thrilled when it arrived!!"
"They fit and function perfectly!"
"Good price, shipped well, great to know that the rims/tires would work on my vehicle. Very reassurring to know before buying. Car looks great!"
"I was able to speak personally to an agent when I had a question He was Pleasant and knew just what my problem was I would definitely use this site again "
"Had what I needed for my IH at a reasonable price."
"ETA at the beginning of the order was emailed. However, because the wheels and tires had to be sent across country for mount and balance, they took a full month to arrive. We were sent the wrong shipping info at this point which led us to believe they would arrive sooner. Still missing our wheel lock and lugs and install kit. I had to call 3 times and email twice to finally get info on if we were going to receive the missing pieces. An email would’ve been nice when they already knew the parts and pieces were not in the package to begin with. I would have appreciated CAR ID being proactive with letting us know what was going on. "
“Thank you for sharing your experience with us.
Thank you for your feedback and for sharing your experience. We understand how frustrating it can be when communication falls short and when delays occur, especially with items as important as wheels and tires. We're sorry for the confusion surrounding the shipping information and for the missing wheel locks and install kit. From what I see, the missing products have already been shipped to you via FedEx tracking #278334104876. Estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Fast and easy to find and buy what I needed!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I’m really sorry to hear about your experience. It’s frustrating to hope for a delivery and then find out that the item is unavailable. We strive to keep our inventory updated, but occasionally issues arise that we can't control. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”