"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Never received product and haven’t gotten my money back. Get run around every time I call. Which reminds me I need to call again about my refund. Ordered same product from different company received in four days from ordering "
"The part came quickly and there was a representative to help me with all questions I had! "
"Finally got my refunds. I can understand cost of returns with free shipping. I have gotten several items with free shipping which is a big cost saver now."
“Thank you for sharing your experience with us.
I'm sorry to hear that you're not satisfied with our refund policy. According to return tracking details, the product was delivered on 8/2, the refund was issued on 8/8. There was no delay on our end. According to our Return Policy terms and conditions, it can take up to 7 business days to confirm the product arrived in good condition and issue refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.
”
"I ordered two parts, only got one, and that was a month ago. No matter how much I email CarID, I get nowhere. I was guaranteed the missing part would be shipped immediately, and that was weeks ago now. Now the only response I get is excuses and 'well get back to you in 24-72 hours.' I'm fed up. Now of all things I don't get an email about my order, I get an email wanting a review! I don't this so guys. "
“Thank you for sharing your experience with us.
I’m truly sorry to hear about your frustrating experience with your order. It's understandably upsetting not to receive the parts you need, especially after multiple attempts to resolve the situation. I want to assure you that this is not the level of service we aim to provide. Please allow me to look into your order status and ensure that the missing part gets shipped to you promptly. Your feedback is important, and we want to make this right for you. Thank you for your patience as we work on a solution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Just the right part I needed!!! You guys are awesome!!"
"Gpt in contact with sales rep and assisted on getting the right part for my Toyota 2011 Prius.
The rep was patient, courteous and helpful. Had received my order in 3 days. Carid got me the correct part and a great price.
I highly recommend working with Carid on my next parts for my project.
"
"So far I have purchased headlights and now a mirror. All parts fit exactly as they should. Shipped quickly. "
"Ford f150 tail shade. The picture on the website is not the product that you receive, when you return it they charge a restocking fee and shipping. Customer service is not friendly and understanding. "
"Item delivered on time and at good price "
"They provided the information asked, and delivered the product quickly efficiently"
"Was a great experience would buy again "
"Was super easy to get process but not good when it came to getting the orders on time. Things came back damaged and did the whole claim thing 3 weeks ago and still waiting for the replacement parts. "
“Thank you for sharing your experience with us.
We understand how frustrating it can be to receive damaged items, especially after going through the claims process. Your experience is important to us, and we sincerely apologize for the inconvenience you've encountered. From what I see, the replacement order is scheduled to be shipped out today. You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"after sending the wrong product which according to the web site was the proper part number I was told they would look it into it. I received an email stating they were wrong but absolutely no follow up after an email I sent asking on how to proceed in exchanging or how do we get me the correct part, been over a week with no help"
“Thank you for sharing your experience with us.
I’m sorry to hear about the frustration you’ve experienced with your order. It’s understandable to feel let down when communication doesn’t meet expectations, especially when it comes to receiving the correct part. I appreciate you bringing this to our attention. We apologize for any inconvenience caused. The exchange for your order has already been processed. The new item is scheduled to be shipped on 08/15/2024. You will get an email with the tracking number within 24 hours of the shipment. As for the original item, please keep it till you get the new item. After that you may go ahead and throw the product away, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Carid has been fine to work with the fiber glass products there selling are pretty rough so if you buy them be prepared to do a lot of fit and finish work I new there was going to fit and finish work involved but In my experience it way more then there should be"
"Bought headlights and tail lights for my 2004 silvarado2500. Excellent products will made quick service
Great selection I highly recommend "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I’m sorry to hear about your experience with the restock fee and return shipping costs. We understand that unexpected fees can be frustrating. According to our return policy terms & conditions, for orders delivered within the continental US where reason for return is not a result of a CARiD error, the cost of the initial shipping charge and a return fee of $12.99 will be deducted from your refund. A prepaid shipping label(s) will be provided. We apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”