"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"excellent help from customer service rep."
"Everything was all right perfect timing"
"Horrible shipping time and was shipped wrong part telling me it is correct month later still haven’t received correct part or a refund"
"Once I posted this review, my order arrived and they gave me $25.00 for my trouble.
"
“Thank you for sharing your experience with us.
I am sorry to hear about the delay in receiving your order. From what I see, your order has been shipped via FedEx tracking #277740170914. According to FedEx tracking details, the package was delivered on 8/4/24.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ended up ordering elsewhere because I couldn't find what I was looking for. I know it is on the site because I clicked through via a search ad, but then couldn't navigate back to that page. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulty you experienced in finding the product you were looking for on our site. We strive to make the shopping experience as seamless as possible for our customers, and I apologize for any frustration this may have caused. If you ever decide to give us another try, please don't hesitate to reach out to our customer support team for assistance with finding the specific product you need.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I bought some nerf bars and one of the threaded inserts was stripped. When trying to take the bolt out it spun freely and would not tighten or loosen. I popped it out of the nerf bar when repackaging to send back and still have not received credit or a return label. The guy at customer service told me they would issue credit and it has not been done. They have requested pictures two different times and I submitted them both times. This has been going on for almost a month now with no result. Very disappointed "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're experiencing with the damaged nerf bars and the delays in receiving refund. We understand your frustration and apologize for the inconvenience this has caused. Rest assured that we are actively working on resolving this for you. We have just reached FedEx and were informed that the damage claim is still under review. Once approved, the full refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Customer service was great. Answered all my questions and promptly resolved my issue. Thanks. "
"Not only had my relatively hard to find item in stock, but had it on the way a few hours after I ordered it. "
"I've always gotten exactly what I was looking for and it ships quickly. This is my spot for upgrading my celica!"
"Very pleased with the way the order was done and arrived at the house just what i ordered "
"Shipped fast and fit perfect "
"Good prices and always on point"
"A got my item in great condition, exactly what I was looking for, but it took almost 3 weeks to receive my fog lights. In today’s online shopping-age, a couple weeks for my product to even leave the facility is sort of a disappointment. Would I buy from CarID again?…Probably not if the same item was sold elsewhere for the same price."
"Fast recovery and fast response "
“Thank you for sharing your experience with us.
I am sorry to hear about the issues you experienced with your order. From what I see, the refund for both orders has already been issued. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"i like the many choices from several brand names and the fair prices"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about your negative experience. We understand how frustrating it must be to receive the wrong part and to not have it resolved in a timely manner. Please reach out to our customer service team with the OE part number of your factory hood so we can make sure correct product will be shipped. We apologize for any inconvenience this has caused and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”