"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I always get what I order and on time."
"I ordered critical parts sent OVERNIGHT, and they 100% got it done!!!
Much needed and much appreciated.
That's why I ONLY use this site, if they carry the part I need. They Rock!"
"Ordered a front door switch for CT’S coupe and received it quickly. Unfortunately, all the original switch needed was a shot of WD40 on the locking mechanism. !! Guess I got a switch if I need one !!!!"
"First time ordering, was very impressed with the spoiler. It was made well and fitted very well. Will tell my other car friends about your company by sending them to your website to look at what's available."
"Communication was bad. Time for item to be delivered was excessive."
"Needed an alternator, ordered it, took it to my mechanic, installed it and it is now working!!"
"Easy platform to parts search
Excellent packaging
Fast shipping"
"Great product got it within 2 days of ordering it. Will definitely recommend "
"I was short one part, and another was wrong. the wrong part and the missing part were what the man on the phone said I needed.
the part that I didn't get they said i did! so now I'm out the cost of the part! I will not use this company again!
we have a fleet of over 40 vehicles, we always need things but I will be shopping elsewhere! what good is a less expensive part if they charge for items not received!! "
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you experienced with your recent order. We understand the frustration of receiving incorrect or missing parts, especially when they were recommended by one of our representatives. We apologize for any inconvenience this has caused you. We take full responsibility for our mistakes and would like to make things right for you. Please reach out to our customer service team so we can resolve this matter and regain your trust as a valued customer.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"So easy to find specific items with exact fir for my truck "
"Very nice addition to my car, fast delivery very good quality pieces that fit perfectly "
"We ordered a part that was shipped and had fast delivery.
The price was great, and it arrived in good condition.
Highly recommend them for car parts."
"I ordered this bumper over three months ago and I am still waiting. This is a $4000+ bumper and it is still being pushed back another two weeks. I would love to rate the bumper however for obvious reasons I cannot. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your bumper order. I understand how frustrating it must be to wait for an extended period of time for a product, especially one as significant as a $4000+ bumper. We apologize for the inconvenience this has caused you. Your order is scheduled to be shipped on 08/13/2024. You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part fit perfectly with all the correct locking tabs. "
"I ordered an exhaust a month ago and it keeps getting delayed in my shipping and I asked for a discount on my next purchase and the gave me $15 for a $1500 purchase "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays with your exhaust order. We understand how frustrating that can be. Please reach out to our customer service team so we can investigate this further and find a solution that works better for you. Your satisfaction is important to us, and we want to make sure we address your concerns appropriately.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with us. We apologize for any communication issues and delays you may have encountered. We strive to provide excellent service, and I will make sure to address these concerns with our team to prevent similar issues in the future. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”