"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very nice addition to my car, fast delivery very good quality pieces that fit perfectly "
"We ordered a part that was shipped and had fast delivery.
The price was great, and it arrived in good condition.
Highly recommend them for car parts."
"I ordered this bumper over three months ago and I am still waiting. This is a $4000+ bumper and it is still being pushed back another two weeks. I would love to rate the bumper however for obvious reasons I cannot. "
"The part fit perfectly with all the correct locking tabs. "
"I ordered an exhaust a month ago and it keeps getting delayed in my shipping and I asked for a discount on my next purchase and the gave me $15 for a $1500 purchase "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays with your exhaust order. We understand how frustrating that can be. Please reach out to our customer service team so we can investigate this further and find a solution that works better for you. Your satisfaction is important to us, and we want to make sure we address your concerns appropriately.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Bosch oil filters at this price seem too good to be tru."
"I ordered wiper blades for my 55 cadillac. They was on the site but there first supplier didn't have them. They searched and i did ship them.. "
"Never received shipment and was charged "
“Thank you for sharing your experience with us.
We are sorry to hear you did not receive your order. From what I see, it was delivered on 6/7/24 at 11:07 AM via FedEx tracking #275578934350.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Everything that was said and sold were true"
"Never got my order, no one never got back to me about trying to locate my order. Tried Contacting customer service twice with no results. End up just canceling it."
“Thank you for sharing your experience with us.
I'm truly sorry to hear about the difficulties you experienced with your order. We understand your frustration, and we apologize for any inconvenience this has caused. We will address these issues internally to prevent them from happening in the future. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I buy all lmy car parts and accessories from Carid abd never disappointed, Thanks Carid for your greatr service"
"Good communication and good price "
"Website says it would fit. Retaining bolt will not fit in the part. Hole is too small."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. We will gladly accept the return of the product for refund, please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Never received my item, very slow to get a refund. they promise a lot but very poor service. Not recommended"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. Please accept our sincere apologies for the inconvenience this has caused you. From what I see the refund is currently in process. The store credit has been issued for your account, yet the refund cannot be processed right away due to the opened PayPal chargeback. The amount of the transaction is put on hold by PayPal and the refund can be issued when the dispute is closed by the initiator or by the PayPal after processing, reviewing and providing the resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The upper trut mounts failed. The rear shock eneded pulling through the mount. Which then cause the other one to fail after I bought a new one two days later."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with the parts you purchased. I recommend reaching out to our customer service team so we can help find a solution for you. Your satisfaction is important to us, and we want to make sure you receive the proper assistance.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your bumper order. I understand how frustrating it must be to wait for an extended period of time for a product, especially one as significant as a $4000+ bumper. We apologize for the inconvenience this has caused you. Your order is scheduled to be shipped on 08/13/2024. You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”