"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very helpful and quick nice"
"Great customer Service and overall experience"
"it cant get any better then this"
"excellent customers service skills and knowledgeable about what I was looking for."
"I needed to change my brakes on my Mazda 3 and found a full set or Powerstops including rotors, pads and hardware for an unbelievable price. Ordered and received them about a week later. I will definitely order from CARiD more!"
"I always get what I order and on time."
"I ordered critical parts sent OVERNIGHT, and they 100% got it done!!!
Much needed and much appreciated.
That's why I ONLY use this site, if they carry the part I need. They Rock!"
"Ordered a front door switch for CT’S coupe and received it quickly. Unfortunately, all the original switch needed was a shot of WD40 on the locking mechanism. !! Guess I got a switch if I need one !!!!"
"First time ordering, was very impressed with the spoiler. It was made well and fitted very well. Will tell my other car friends about your company by sending them to your website to look at what's available."
"Communication was bad. Time for item to be delivered was excessive."
"Needed an alternator, ordered it, took it to my mechanic, installed it and it is now working!!"
"Easy platform to parts search
Excellent packaging
Fast shipping"
"Great product got it within 2 days of ordering it. Will definitely recommend "
"I was short one part, and another was wrong. the wrong part and the missing part were what the man on the phone said I needed.
the part that I didn't get they said i did! so now I'm out the cost of the part! I will not use this company again!
we have a fleet of over 40 vehicles, we always need things but I will be shopping elsewhere! what good is a less expensive part if they charge for items not received!! "
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you experienced with your recent order. We understand the frustration of receiving incorrect or missing parts, especially when they were recommended by one of our representatives. We apologize for any inconvenience this has caused you. We take full responsibility for our mistakes and would like to make things right for you. Please reach out to our customer service team so we can resolve this matter and regain your trust as a valued customer.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"So easy to find specific items with exact fir for my truck "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with us. We apologize for any communication issues and delays you may have encountered. We strive to provide excellent service, and I will make sure to address these concerns with our team to prevent similar issues in the future. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”